Jamie Mill Email & Phone Number

Catherington, England, GB

Portsmouth, England, United Kingdom

Petersfield, England, United Kingdom

• Calculating and implementing payment plans and court orders for customers in arrears on their vehicle repayments.
• Providing compassionate and professional customer service by email and over the phone.
• Assessing and redesigning my team’s IT systems in order to improve the quality and consistency of customer outcomes, as well as improving my team’s efficiency.
• Consistently exceeding my targets, demonstrating my abilities to negotiate with customers in order to secure a mutually beneficial outcome.
• Participating in company Townhalls, which allows me to voice my teams ideas about how we can improve customers’ experience whilst maintaining positive outcomes for the business.

Petersfield, England, United Kingdom

• Represented and liaised with Moneybarn’s most vulnerable customers by email and phone, to ensure that they received a positive experience from the company.
• Used Microsoft Office Suite daily within my role, as well as a CRM system to record interactions with customers.
• Onboarded and independently trained new staff in the role, as well as upskilling existing staff to improve service standards across the business.
• Consistently exceeded my service targets, demonstrating my ability to meet and excel beyond the high standards of the company.

Alton, England, United Kingdom

• Conducted pre-employment checks and screenings, which involved handling sensitive and personal data in line with GDPR legislation.
• Paying close attention to detail in order to accurately complete: DBS Checks; High Profile Screenings; Right to Work Checks; and Overseas Applicant Checks.
• Regularly assisted colleagues with their workloads, whilst also working to tight deadlines in order to exceed clients’ expectations.
• Proactively sought out extra training in order to upskill and improve my standards of service.