Jamie Mitchell Email & Phone Number

Toronto, Ontario, Canada

Hanoi, Hanoi, Vietnam

* Completed the required Teaching English as a Foreign Language course with honours and a letter of high recommendation from my instructor * Ages and experience levels of classes varied, adaptability of planning structure and in-class lessons proved to be an asset * Previous lesson preparation was also mixed: some programs required myself and another teacher to work together and update lesson plans; other classes were open and I would independently create units tailored to classes * Worked with the management and social media teams to increase class sizes, organizing extra-curricular activities to gain visibility * During my time with the company, the centre increased from one location and two ESL teachers, to three locations and seven ESL teachers

Vaughan, Ontario, Canada

* As the Brand Trainer for Fionn MacCool’s/D’Arcy Mcgee’s at CARA head office, I built/updated training materials for all staff members (approx. 700 staff) * Worked in co-ordination with our brand’s marketing and culinary teams to successfully hit multiple, time-sensitive deadlines, often simultaneously * Using an external app developer, updated and maintained a sales tracking app used by all team members, with benefits and prizes for hitting new sales goals each month * Responsible for the storing, shipment and tracking of internal product (uniforms, training guides, Point of Purchase material, etc) * Launched CARA’s first Sustainability Project with my team * Created the schedules for New Store Openings as well as all training schedules for recently hired Brand Managers * Project Manager for the opening of Fionn MacCool’s Lloydminster: acquiring proper city licensing, working with contractors to ensure strict deadlines were met and establishing relationships with local reps and vendors

Toronto, Canada Area

* Part of the team who opened the North York location, and became the brand’s lead trainer at new store openings * Opened five locations with the company, including the Montreal/St. John’s locations * Gained valuable knowledge in several areas of a casual, fine-dining restaurant while helping to meet and maintain budgets * During shifts, would monitor and adjust staffing levels to successfully remain under a rigid 17% labour budget, and managed all aspects of the opening and closing of the restaurant

Mississauga, Ontario, Canada

* Learned all elements of Boston Pizza’s extensive training and to keep pace with the very busy environment * In charge of the opening/closing of the restaurant, including all paperwork, unlocking/ locking up and depositing of cash * Ordered/oversaw all bar product, identifying and rectifying issues to maintain an 80% profit margin on alcohol sales

Toronto, Ontario, Canada

* Excelled at customer service, leading to a full-time bartending position * Certified trainer for all new staff, teaching brand values and ensuring proper steps of service