Jamie Nanni, Pmp, Csm Email & Phone Number

London, England, GB

Boston, Massachusetts, US

• Managed project to research, select, deploy, and support new time-keeping system for over 3,500 employees
• Aided in technological product integrations with existing payroll and financial systems
• Designed and documented SOPs and training materials for site managers (back-end) and site teams (front-end), accounting for computer illiteracy and ESL employees
• Created product implementation plan via assessment of site-readiness and technological capabilities to best test SOPs for an agile approach to training/documentation
• Tailored software solutions based on site needs, especially with respect to union contract agreements and state and federal regulations
• Trained key internal corporate stakeholders across Strategy and Innovation, Payroll, HR, Marketing, Finance, and C-Suite to ensure familiarity with timekeeping application and streamline cross-functional processes and.

Boston, MA, US

• Utilized Training Within Industry principles to design, implement, and monitor new training program
• Employed Lean Methodologies to assess, improve, and standardize internal processes and create supporting Job Instruction and reference materials
• Led preliminary pursuit of hands-on Learning Lab venture, including concept development and data collection/analysis
• Participated in internal business strategy (growth, marketing, etc) and Lean transformation initiatives

Burlington, Massachusetts, US

• Project manager for research, design, and implementation of time and expense tracking system for in-process engineering consultant projects
• Managed company-wide deployment of new phone system (installs, setup, training, support, company liaison)
• Represented IT oversight for fiber optic cable installation ensuring OSHA and FCC compliance
• Performed IT on-boarding process for new staff and supported all general IT issues (including server-side support/maintenance)

Babson Park, MA, US

• Diagnosed and repaired software and hardware issues on (mainly) Lenovo systems
• Aided in creation and deployment of system images for students, staff, and faculty
• Provided in-person and remote technical support to a network of ~4,000 community members

• Supervised all Residential Computing Consultants, aided in project management
• Became an Apple Certified Technician in order to service in-warranty repairs
• Diagnosed and repaired software and hardware issues on a variety of systems
• Aided customers with email and over-the-phone computer complaints

Greensboro, VT, US

• Coordinated and supervised troupe activities and chores
• Managed prop maintenance, storage, set-up, tent tear-down, and bleacher clean-up
• Mentored new and younger troupe members with regard to rules and responsibilities

Bachelor Of Science - Bs, Business Administration And Management

High School Diploma (2011), General Studies