Jamie Ng Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

1. Assist to increase digital penetration by offering mobile-first Wealth experience and personalized insights to customers through digital transformations.2. First point of contact for gathering business requirements and operating model requirements in the Market. 3. Collaborate with UI/UX designer, IT architect and Technical lead in documentation of user stories and test acceptance criteria. 4. Support business during UAT and pilot tests. 5. Drive engagement with various teams from a functional standpoint leading to project launch. 6. Lend active support during release prep and business health checks on the day of release.7. Assure functional documentation during handover and move to BAU (business as usual). Projects involved:1. Singapore Wealth Document Center2. Singapore Digital Investment Account Opening3. Singapore Chat4. Private Banking Advisory / Portfolio Analytics

Petaling Jaya

1) Transformed the manual, non-digital processes for car park, asset management and retail and leasing to a digital portal platform through S+CC project. In the project, I have:• Coordinated project workshops such as functional design specifications and business process flow to ensure business requirements are translated accurately to technical requirements.• Validated UT and SIT test results, adherence to UAT entry and exit criteria.• Reviewed all functional design specifications document, training materials, operation manuals and configuration documents.• Created deployment run book, master release note, production incident tracking and root cause analysis document and process flow.• Established standard operating procedure for production deployment and incident management.• Coordinated all change request discussions and saved MYR200k with negotiations of CRs to be deployed without cost, and with workaround solutions.• Headed production war room and change advisory board to bring down production incidents by 48% in 1 months’ time.• Produced weekly and bi-weekly management reports through manual extraction and conserved MYR80k on an incident management tool investment.• Responsible as L2 production support for all business processes.2) Created process flow and business requirements specification for e-leave system.3) Led integration of new Imazium building into S+CC digital portal, I have:• Coordinated code review workshop through POC.• Charted all business processes with building information where there’s possibility of code change.• Reduced commercial negotiations by 40% of initial cost and 60% of time through initiating a more efficient approach for requirements gathering.4) Projects accomplished : S+CC (Smart & Connected Community) for Release 1: Car Park, Release 2: Asset Management, and Release 3: Retail Leasing

Petaling Jaya, Selangor, Malaysia

1) Understand and translate business requirements into functional specifications for the project.2) Perform functional assessment with technical teams for effort and cost.3) Provide weekly progress reports for the program manager4) Coordinate with respective technical teams on feasibility study, overall solution workflow, project development timeline and testing timeline.5) Engage Finance team on endorsement of overall financial related solution workflow.6) Support testing team in the preparation of user and system test plans, participate in the execution of test scenarios and PVT.7) Day to day management of change requests in relation to the project plans to ensure agreed deadlines are met.8) Projects accomplished: WTTx (Wireless Home Broadband), eWallet RFI and RFP

Subang Hi-Tech Industrial Park

Responsibilities:1) Work with Product Manager to define the roadmap for any given product, study the feasibility of concepts, perform proof of concept (POC) and provide technical solutions for end to end enhancements including software/solution implementation, development, testing and operation readiness.2) Perform analysis and design on billing and charging system, CRM, UMB and IMS (incentive management system) to support business continuity enhancements and translate business requirements to technical solutions.3) Hands-on configuration to ensure all products are built to an appropriate level of quality for the go-to market launches and distributors' commissions.4) Lead testing efforts, ensure issues are identified, tracked, reported on and resolved in a timely manner.5) Communicate effectively with internal users to identify needs and evaluate alternative business solutions with project management and operations support team on production issue fix, revenue loss recovery and other bug fixes.6) Assists in enforcement of project deadlines and schedules, and deliver informative presentation in all necessary alignment forum and approval board for project and SR delivery.7) Coach and train junior consultant, prioritising the work that needs to be done against the capacity and capability of the team.8) Develops functional specifications and system design specifications for projects, review and edit requirements, specifications, business processes and recommendations related to simplifying way of work.9) Projects accomplished: ACDC (Convergent Billing System), Business Fixed Plus (Fixed Line SIM), Citibank Fixed Line, Campaign Management System, Domestic Interconnect with Altel, New Numbering Range, and Dynamic Incentive Management System

1) Collect, understand and translate the business requirements for the project, and converting these into functional specifications and detailed test plans.2) Document workflows and obtain sign-off from client on the specifications.3) Coordinate between the customer, development team and any third party regarding software functionality, throughout the development lifecycle.4) Produce weekly reports for the project manager showing progress against outstanding milestones, status, resource requirements, issues, risks and dependencies.5) Project accomplished: Maxis

1) Propose fraud management solutions and perform Proof-of-Concept demonstrations.2) Work closely with the project team to analyse, gather and develop functional specifications and system design documents.3) Hands-on development using configuration in Minotaur, Oracle SQL and Unix. 4) Support end-to-end testing and implementation with users.5) Troubleshoot, identify and propose solutions on all system related issues.6) Projects accomplished: Fraud Enhancement Project for Medi Telecom (Morocco), GPRS New Enhancement Project for MTN (South Africa), International Destination Profiling Enhancement Change Request for MobileOne (Singapore), Fraud Management System Proof Of Concept for Almadar Aljadid (Libya), Sunrise Minotaur Cloud Project for Sunrise (Switzerland), and Migration to Insight Change Request for Vivacom (Bulgaria).

Kuala Lumpur, Malaysia

1) Liaise with users to gather user requirements for any system enhancements in data warehouse. 2) Work closely with technical team to perform feasibility study, prioritise each change request, and troubleshoot UAT errors, testing issues and defects.3) Support implementation activity and documentation of all requirement details, sign-offs, UAT test plans and test results sign-off. 4) Annual review of database capacity and disk space estimation for data warehouse server. 5) Projects accomplished: Cash Back Gold Project (new card type), Platinum Select Project (new card type), Islamic Home Financing Project (new loan type), Branching Project (new branch code), MEMFIS Project (new investment system), E-Account Project (new e-business system), Mobile Bill Payment Project (new e-business system), and Basel II Reporting (new reporting system).

Bachelor’S Degree, Business Information System, 2Nd Class Lower

Advanced Level