• Incident Response on all Cyber Security and Infrastructure related issues• Working directly with Business partners and local resources to obtain Root Cause Analysis• Report Root Cause Analysis to Executive business units. • Working Directly with End users and Manages services on Sev 1,2,3 issues. • Audit policies and controls continuously. Regularly auditing the policies and controls put into place to stay in compliance with SOC 1 and SOC 2• Implement/Maintain Forcepoint DLP• Implement/Maintain OKTA Identity Management SSO MFA• Monitor all security operations and infrastructure. Monitor / Manage alerts and logs. • Maintain secure Password structure via LastPass.• Maintain Physical security. Kantech badge access system and Lorex security camera system • Establish quarterly security update meetings with business partners (eSentire, TierPoint)• Define internal ticketing system for change management as well as document SLA’s. • Manage Security testing / training (phishing campaign) for end users.• Monitor regulatory compliance. • Work with different departments in the organization to reduce risk. • Ensure cybersecurity stays on the organizational radar. Make the benefits clearly visible and champion all efforts going forward. Attend regular management meetings.• Detail out the security incident response program.• Review and assess Client’s existing Security Architecture• Provide recommendations for improvement of Client’s Security Architecture• Review and assess current methodology (vendor classification, etc.) and due diligence questionnaires for Vendor Risk Management• Assist in development and provide guidance in execution of a consistent Vendor Risk Management Program to limit third party risk.• Review / Maintain security systems, such as firewalls, data protection controls, patching, encryption, Vulnerability scanning, Penetration Testing etc.• Work Directly with local Telecom support on local telephony and Data Circuits.

• Report all Incident response and Root Cause analysis to CIO and Executive business units. • Annual performance evaluations for Field Services Team• Work directly with Telecom support on analog telephony, Eithernet cabling, Data circuits and routing. • Work directly with Smart Hands on setting up new offices Telecom and desktop equipment. • Manage Team of 15 Field Engineers and remote hands business partners in enterprise environment across 17 states 3500 endpoints • Maintain branch operational functionality in Data Closets (Voice, Data, Security, Power)• Communicate end user needs within title and escrow system (ResWare) to ensure best user experience and customize platform for different teams.• Oversee project work standing up new offices remotely with Business Partner support. (Low Voltage, Networking, local devices)• Escalation Point for Field Networking (Trouble shoot issues related to network connectivity, Quality of service and Telephony• Remediate Audit Requirements for SOX SOXII. Eliminate potential findings through best practice configuration.• Maintain Positive Work Environment for Associates. Hold weekly team meetings and individual one on one updates. Recognize individual as well as team success.• Communicating Expectations to Project Stakeholders. Hold weekly project meetings to ensure task completion and proper accountability.• Managing Operational Expenses. Review expenses to insure good stewardship of company resources. • Managing Software Licenses and expenses. Review Licensing usage to ensure operational expenses are not wasted. • Telcom support for Momentum VOIP Handsets and soft phones. Troubleshooting incidents, creating call patterns. • Working to implement Virtual Desktop solutions (Wyse Terminals). Virtual Desktop eliminates the need for local operating system and local storage.• Leadership and compliance training with team members. Monthly accountability of company training materials.

• Incident Response for Sev 1,2,3 issues across 6 states to executive business units.• Report All Root Cause Analysis to CIO on monthly basis. • Conduct Quarterly review of Field Service Operations team members.• Conduct Annual review and corporate values assessments of all Field Services team members. • Manage Team of Field Engineers (12) across 6 states 4500 endpoints• Maintain branch operational functionality in Data Closets (Voice, Data, Security, Power)• Communicating und user needs within proprietary core banking application (Navigator) with applications team leads to update functionality and prevent user errors. Assist with core system conversion to Jack Henry Banking system in 2018.• Escalation Point for Field Networking (Trouble shoot issues related to network connectivity, Quality of service and Telephony• Ensure Best Practices for Secure Environment (Device Hardening). Reporting secure environmental configuration for auditors• Communicating Expectations to Project Stakeholders. Hold weekly project meetings to ensure task completion and proper accountability.• Asset Management and inventory tracking through Service Now application. Maintain and report on asset environment for auditors.• Manage Windows 10 rollout through SCCM house wide. 4500 endpoints. Remediate Task Sequence issues related to the rollout.• Coordinate Office openings and closings. Install new office Desktop equipment. Install new office networking closet. Coordinate service provider circuit for connectivity. • Architect Wyse management Suite profiles for fleet of Dell Wyse terminals. Policies, Firmware, software updates.

• Move on-prem Physical Data Center to Virtual colo during FIS Global transition. • Big Fix application Administrator. Using Big Fix for endpoint security updates, asset inventory, application license inventory and audit reporting.• Communicate customer needs within proprietary point of sale terminal application (Squirl) to application team to coordinate updates and improve user functionality • Firewall Administration. Oversee configuration of Cisco, Fortinet and Sonic Wall firewall solutions on site and in remote offices. • Communicate Expectations to Project Stakeholders. Hold weekly project meetings to insure task completion and proper accountability.• Remediate Audit Requirements for SOX SOXII. Eliminate potential findings through best practice configuration• RSA DPM (Data Protection Manager). Administer proprietary appliance for maintaining database of transaction history • Carbon Black (Whitelisting). Administrate Carbon Black application allowing only approved local applications to run on endpoints• Linux Administrator. Maintain Proprietary built Linux servers for guest wifi DNS.

Network troubleshootingSwitch port config including vlans/port securityMove form Nortel Switch infrastructure to Cisco 3750 (2 year project)Testing and deployment of new hardware and softwareCoordinate upgrade replacement of 600 PC MEDITECH 6.0 upgrade Ordering/Stocking Support 125 VM terminalsCoordinate work for project management

Desktop supervisorOrdering Stocking of Desktop equipment (PCs, Printers Scanners, Toners etc..)Network Closet Support/Cable ManagementRacking and Stacking SwitchesResponsible for documentationDesktop policies and proceduresInstallation Documentation for Application support