Jamie Doyle Email & Phone Number

Hove, GB

Brighton, England, United Kingdom

I led a small, agile team of developers focused on enhancing efficiency within the End User Services (EUS) tower through system-to-system automation within the larger EUC Technical Architecture practice. We primarily developed in the Azure cloud, using Azure Functions and Logic Apps, with a strong emphasis on version control, deployment pipelines, and.

• I managed the development and operational teams for the new cloud-managed Workspace Agility product. My role encompassed overseeing first, second, and third-line support, as well as a DevOps team focused on.
• My responsibilities also included day-to-day task management of our nine-member team and the production of user stories from customer requirements
• Running agile / sprint project under waterfall (PRINCE2).
• Automated onboarding/offboarding processes, achieving 100% KPI compliance.
• Developed service ticket automation processes, saving over £15,000 in staff hours.
• Implemented service reporting automation, streamlining updates to stakeholders through Power BI, ETL in Power Query, and Power Automate for delivery of release notes.

Chippenham, England, United Kingdom

• As Head of Operations for Internal IT in Capita's Secure Information Systems division, I oversaw 17 operational staff. Our comprehensive service included a service desk, managed desktop support, server and network.
• Managed 17 SC and BPSS staff and over 3,000 endpoints
• Acted as TDA for all solutions.
• Maintained our ISO 27001 & ISO 22301 accreditations.
• Produced monthly billing, service and compliance reporting.

Chippenham, England, United Kingdom

• This role involved leading the infrastructure solution design process for both Internal IT of the Capita Justice Division and external clients in UK Government.
• Acted as TDA for all solutions.
• Designed a Full, Lite and Branch in a Box options for the service.
• Technical responsibility for migration to Capita systems and eventual migration to Office 365.
• Designed a ServiceNow in a box solution for protectively marked customers.

In this role, I delivered technical infrastructure designs for various technologies and clients within Capita IT services' Technical Design practice. My expertise centred on virtualisation, Microsoft applications, security, and storage architectures.

London Area, United Kingdom

In this role, I worked on a ring-fenced account for a UK government security customer.. I was responsible for overseeing and approving all solutions delivered by our team to the client. Through my technical expertise and reliable advice, I built a strong client relationship. This trust led to our team winning key projects over competitors, resulting in a.