Jamie Peerally Email & Phone Number

Markham, Ontario, Canada

Lead the recruitment, hiring, and training of in-store Product Demonstrators, ensuring a skilled team capable of delivering engaging product experiences.Oversee product preparation and presentation while enforcing food safety and sanitation standards to create memorable demonstrations for Costco members.Build strong communication channels between warehouse.

Markham, Ontario, Canada

Led by example, delivering excellent customer service and preparing engaging product demonstrations for Costco members.Oversaw scheduled in-warehouse events in the absence of the Event Manager, ensuring smooth operations and compliance with company policies.Assisted the Event Manager with recruiting, interviewing, and training new Sales Advisors to.

Markham, Ontario, Canada

Engaged the consumer by creating brand awareness and enthusiasm.Dynamically sold products to Costco members.Assisted other Sales Advisors as required in a team-oriented environment.Set-up and organized merchandise; prepared vendor products according to written instructions.Coordinated, organized and closed down work area including cleaning and sanitizing.

Toronto, Ontario, Canada

Providing Operational Support for Cloud user experience and support orgnization.Created reports in ServiceNow and Jira to highlight Cloud Support team velocity with incident management tickets. Built Tableau dashboards connected to SQL Database sources, to analyze the performance of Support Engineers and provide optimization recommendations to the.

Barnet, England, United Kingdom

• Managed the daily operations of the back office in a start-up environment, implemented Xero for accounts management, streamlining audit management
• Handled customer inquiries through phone, email, and web chat, addressing a diverse range of product questions.
• Provided solutions to customer concerns, ensuring satisfaction through attentive service.
• Successfully on-boarded over 150 new clients via direct marketing and social media management, maintaining and verifying the accuracy of client information in Salesforce CRM.
• Initiated periodic surveys to 100+ customer base to gauge service satisfaction, and communicated feedback to senior leadership.
• Compiled customer satisfaction reports for the management team based on direct customer feedback.

Slough, England, United Kingdom

• Addressed over 250 customer inquiries daily through phone, email, and web chat, enhancing customer product experience.
• Leveraged Zendesk and ServiceNow for efficient customer case management, streamlining issue resolution processes.
• Achieved exceptional customer satisfaction by attentively listening to client needs and delivering tailored solutions.
• Managed and updated over 600 customer records in Salesforce CRM, ensuring data integrity for marketing insights.
• Developed comprehensive knowledge of insurance products to advise customers on optimal choices, supporting informed decision-making.
• Drove additional revenue by cross-selling and up-selling products, contributing to business growth objectives.

Barnet & Watford, Greater London, UK

• Directed daily operations at Smyths Toys with a focus on workflow efficiency, culminating in a 15% increase in daily transaction speed.
• Spearheaded KPI initiatives that elevated customer satisfaction by 15%, grew basket sizes by 12%, and enhanced loyalty program participation by 20% quarterly.
• Influenced a team of supervisors and sales associates through on-going training and mentorship, culminating in a store-wide 25% sales increase.
• Executed top-tier visual merchandising standards, resulting in a notable 30% increase in store footfall and customer engagement.
• Managed inventory with precision, achieving a 95% accuracy rate and reducing stock discrepancies by 40%.
• Addressed and resolved customer inquiries and complaints, maintaining an exceptional 99% customer retention rate.