Jamie Petermann Email & Phone Number

Peoria, Az, Us

Scottsdale, Arizona, United States

Plan and manage social media content to maintain and enhance the Scottsdale Police Department digital brand and reach to residents, employees and visitors; increased followers by 47% on Facebook, 32% on Instagram and 10% on Twitter.Create engaging photos, graphics and video content to highlight units, employees and the mission of the Scottsdale Police Department.Monitor social channels for comments and messages. Gather information from the appropriate department section for an informative, accurate response.Attend department and city events to capture photos and videos to be used to create content to highlight the event.Collaborate with other city departments to produce content that portrays a united front on issues such as traffic management, city code, and parks and recreation initiatives.Develop, coordinate, plan, and facilitate the Scottsdale Police Citizens’ Academy and other educational programs for the public and other city departments. Evaluate and restructure course curriculum based on survey/evaluation data.Interface with the media regarding education programs, events and safety initiatives.

Scottsdale, Az

Neighborhood Watch Program Coordinator• Managed program participation, requirements and policies; incr. groups by 9%• Onboarded and guided new captains and co-captains • Facilitated meetings for new groups in collaboration with police Crime Prevention teams• Created the Scottsdale Neighborhood Watch Facebook page to promote participant engagement and awareness of crime trends, safety alerts and community events. Created and managed content• Planned and hosted annual captain’s appreciation dinner; equipment rentals, food & beverage, décor, speakers, appreciation gift and milestone awardsCamerEyes Creator & Program Manager• Designed, created and implemented the camera registry program, CamerEyes; Collaborated with the Information Technology team to develop a layer into the GIS system that would house the program database• Established program guidelines for resident and business participation• Collaborated with the legal department to write “Terms of Use” agreement• Designed registration, update and cancellation forms for the Scottsdale EZ work order system• Handled program marketing and promotion; internal and externalFocus: Community Mediation Program Coordinator• Served as main point of contact for the program; handled inquiries and application process • Coordinated mediation sessions; scheduled mediators, venue reservations, documentation processing• Onboarded new mediators; application process, background checks and training• Executed marketing plan• Provided training with a program overview for police• Planned and hosted annual appreciation luncheon; equipment rentals, food & beverage, décor, speakers, appreciation gift and milestone awardsNeighborhood College Co-Coordinator• Planned and scheduled two sessions annually; 10-14 classes per session; incr. participation by nearly 400%• Identified and implemented new topics and course content to reach wider audience• Recruited and vetted new instructors• Hosted classes; in person and virtually

Scottsdale, Az

2010: Awarded Herbert Drinkwater Award. Chosen by the sitting mayor, the Drinkwater Award recognizes an employee who also makes a big impact in service to the community.Answered 911 emergency and non-emergency police phone lines; Developed clear and concise written and verbal communication to handle highly emotional callers and/or field units in high-stress situations while maintaining composure and professionalism. Deployed field unit personnel to calls for service based on phone call situation evaluation of urgency and need for police response. Utilized secure and open source databases, computer based systems, and cameras to gather intelligence related to in-progress crimes and emergency calls for service. Provided communication training to new dispatchers on department protocol and procedure to ensure the highest level of standards. Worked cross-functionally with sworn and professional staff personnel, city employees and co-workers on community-based policing programs.Represented the Communications division for the Police Department at public functions to raise awareness on community policing practices; HOA meetings, GAIN Night, Public Safety Day, Police Citizens' Academy, Mall Walk. Guided tours of the communications center and lead question and answer sessions for a variety of community groups that included the Boy Scouts, Girl Scouts, Scottsdale Community College criminal justice classes, Police Explorers. Collaborated and presented with detectives from the Violent Crimes Unit in bank summits geared towards efficient reporting methods for banking institutions. Trained in Crisis Intervention methods and techniques (CIT Certified); Served as member of Critical Incident Stress Management Team within the Scottsdale Police Department and the Valley-wide Dispatch Peer Support Team.

Scottsdale, Arizona, United States

Greeted guests, handled check-in and check-out in an accurate and efficient manner. Handled arriving reservations determining and assigning special requests when necessary and acknowledging VIP and returning customers. Issued room keys, handled payments, shared initial parking information and an overview of resort amenities. Served as the primary liaison to guests. Handled guest complaints and concerns; resolved them efficiently, to a high level of satisfaction. Personally demonstrated a commitment to guest service by streamlining check-in procedures.Planned and organized guest itinerary ahead of arrival and during their stay. Handled restaurant, transportation or entertainment reservations. Offered suggestions and recommendations based on their likes and needs. Served as phone operator to handle guest service requests, direct calls to other guest rooms and departments on property. Received incoming guest mail, deliveries, digital documents/faxes, conference related items and shipments. Contacted departed guests to thank them for their business, get feedback, and continue to foster relationship.

St. Paul, Mn

Maintained campus scheduling operations and room requests from faculty, staff, students, outside organizations and clients.Planned and executed all logistical arrangements needed for events for on- and off-campus clients; events included meetings, weddings, concerts, conferences, sports camps, Responded in real-time to issues, additional requests and delivered supplies during events.Prepared and negotiated client contracts ensuring a mutually beneficial agreement for the University and client. Maintained relationship for future event bookings.Led project for campus-wide building, room, conference space renaming and renumbering.Managed staff of five (5) student workersCoordinated and collaborated with other on-campus departments such as facilities, technology, janitorial services and food services to ensure a seamless experience for the client.Set up venue with displays, tables, chairs, audio-visual equipment, photography/video, catering and special needs accommodations.Assisted with set-up and tear-down of special events. Worked closely with clients to adjust accommodations for their needs. Cleaned and re-set dormitory rooms for incoming groups. Maintained inventory of linens and supplies for dorm accommodations.