Jamie Phelps

Jamie Phelps Email and Phone Number

Experienced Product Manager | Customer-Centric Leader | Expert in Organizational Excellence @ Siemens Healthineers
erlangen, bayern, germany
Jamie Phelps's Location
Raleigh, North Carolina, United States, United States
Jamie Phelps's Contact Details

Jamie Phelps work email

Jamie Phelps personal email

n/a
About Jamie Phelps

Service-Oriented Product Manager known for exemplary organizational and people skills with a track record of driving product development and delivery with a keen focus on customer satisfaction and team collaboration.Standout quality is my commitment to service. I consistently put the customer at the forefront of my decision-making process, ensuring that our products not only meet but exceed our customers’ expectations. When it comes to organization, I am second to none. My meticulous attention to detail and methodical approach to project management guarantees that nothing falls through the cracks. I excel in breaking down complex projects into manageable tasks, creating roadmaps, and keeping all stakeholders aligned and informed throughout the product lifecycles and decision-makingMy skills extend beyond project management. I have a natural aptitude for fostering collaboration and creating a positive working environment has consistently boosted team morale and productivity.

Jamie Phelps's Current Company Details
Siemens Healthineers

Siemens Healthineers

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Experienced Product Manager | Customer-Centric Leader | Expert in Organizational Excellence
erlangen, bayern, germany
Employees:
35988
Jamie Phelps Work Experience Details
  • Siemens Healthineers
    Xp Service Product Manager
    Siemens Healthineers Jan 2022 - Present
  • Siemens Healthineers
    Technical Sales Support Professional
    Siemens Healthineers Jul 2019 - Mar 2022
    Cary, North Carolina
  • Siemens Healthineers
    Customer Advocate
    Siemens Healthineers Jan 2012 - Sep 2019
    Cary, Nc
    Create and maintain positive relationships with customers and manage complex problems and requests for all medical product lines. I find solutions amicable for both parties by involving stakeholders and ensuring a prompt resolution. Advanced the Customer Input Tool (CIT) to allow for a growth three fold growth in ticket volume. Initiating revisions of the CIT in order to grow with changing modern healthcare needs. Develop processes to ensure compliance and positive customer experience. Perform customer data analysis including wall clock times, partnership reporting by utilizing multiple softwares including CRMs.Also assist with Verification of Effectiveness checks for CAPAs and process issues, complaint closures, data mining, Software Validation, and presentations. Duties have included managing team events and daily functions. Proficient in Microsoft Office Suite and SAP. Training in ISO 9001:2015, Risk Management, and Lean Six Sigma.
  • Biltmore Estate
    Security Officer
    Biltmore Estate Jan 2009 - Dec 2011
    Asheville, North Carolina Area
    Secure the access gates of Biltmore Estate. Dispatch for police department and managing high profile clientele. Maintain documentation through various computer systems. Handle guest conflicts while maintaining the highest level of professionalism. Training in conflict resolution, stress management, Medical Responder and Emergency Management Services.
  • Tarheel Capitol Corporation
    Manager
    Tarheel Capitol Corporation Jan 2005 - Jan 2010
    Black Mountain, Nc
    Hiring and interviewing new employees. Training employees on procedure and safety. Training managers on cash management and inventory. Conflict resolution with a focus on guest satisfaction. Designed and implemented systems to improve inventory standards and loss prevention. Compiled weekly monetary reports and records. Scheduled thirty plus employees around strict labor guidelines. Scored top 3% in the country on standard related metrics.

Jamie Phelps Skills

Complaint Management Customer Service Organizational Initiatives Cross Functional Team Leadership Management Microsoft Office Leadership Microsoft Excel Microsoft Word Team Leadership

Jamie Phelps Education Details

Frequently Asked Questions about Jamie Phelps

What company does Jamie Phelps work for?

Jamie Phelps works for Siemens Healthineers

What is Jamie Phelps's role at the current company?

Jamie Phelps's current role is Experienced Product Manager | Customer-Centric Leader | Expert in Organizational Excellence.

What is Jamie Phelps's email address?

Jamie Phelps's email address is ja****@****ers.com

What schools did Jamie Phelps attend?

Jamie Phelps attended Haywood Community College.

What skills is Jamie Phelps known for?

Jamie Phelps has skills like Complaint Management, Customer Service, Organizational Initiatives, Cross Functional Team Leadership, Management, Microsoft Office, Leadership, Microsoft Excel, Microsoft Word, Team Leadership.

Who are Jamie Phelps's colleagues?

Jamie Phelps's colleagues are Luis Bothe, Jesse Thompson, Abdulaziz Alghamdi, Wayne Harrington, Sudheer Methuku, Greg Bishop, Randy Figueroa.

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