Jamie Barnes Email & Phone Number

Lithia, Fl, Us

Tampa/St. Petersburg, Florida Area

Engage clients in a variety of Health Information Technology Advisory services providing expertise and advice related to effective utilization and optimization of EHR systems.

Conducted executive-level engagement with international health care providers. Ensured business strategy aligned with corporate vision, mission, and objectives. Led diverse team of 50+ staff providing quality services to customers in the United Kingdom (UK) and Ireland (IRE). Engaged internal functional leaders and external service partners to streamline delivery of goods and services meeting the requirements of international customers. Drove business development through stakeholder engagement and contribution of market expertise.

Directed operations and international engagement managing a portfolio of 25+ public and private hospitals across UK and Ireland. Expanded client services and software implementation programs while optimizing solutions across the customer base. Led collaboration with interoperability, product development, sales and marketing teams to deliver cross-functional projects. Planned customer engagement activity and managed regulatory requirement response.

Cultivated robust client services model, encompassing EHR software implementation and application support, for success in international markets. Assumed product development responsibility of legacy platform; key advocate for introduction of cutting-edge offerings to market. Oversaw multiple projects including optimizations, migrations, implementations, software updates, and interface solution deployments. Managed continuous process and procedure improvements to optimize customer service, implementation, and development. Strengthened customer relationships and built loyalty through period of market volatility.

Led team of 6 application specialists. Managed delivery of customer service for all EHR applications at installed UK sites. + Ensured timely, high quality response to customer issues and concerns by monitoring team performance and partnering with programming supervisor to devise solutions to complex problems+ Accelerated response to statutory requirements by establishing dedicated user group; served as primary liaison with development team ensuring software changes to meet requirements were satisfactory+ Led successful conversion to NPR Pharmacy at 4 major sites; planned and executed conversion projects; created training materials; conducted on-site training sessions; and led team through content build, process redesign, testing, and end user training+ Promoted development of enhanced EHR UK release; contributed product experience, market knowledge; led customer stakeholder engagement

Responsible for the Patient Administrative System applications (Medical Records, Admissions, Accident & Emergency, Outpatient Scheduling, Waitlist, Abstracting and Contracting) for customers in the United Kingdom. Ultimately becoming an original member of dedicated international support division. Responsible for educating customers on system functionality, solving reported software problems and issues, and supporting optimal use of software applications.+ Conducted PAS implementations+ Developed National Health Service (NHS) subject matter expertise emerging as leader on regulatory change-initiated projects+ Conducted PHA implementation+ UK NPR Pharmacy Development Committee

Responsible for support of Pharmacy, Radiology and Scheduling applications for customers in the eastern United States. + Educated customers on system functionality, solved reported software problems and issues, and supported optimal use of software applications+ Member of NPR Scheduling Development committee+ NPR Scheduling Training Workshop Lead+ Trainer for New Hire Training program; subject matter expert for peers+ Travelling presenter at Regional MUSE Conferences and Education Seminars+ Conducted on-site optimization assessment visits at multiple customer sites