Manage seventy plus properties and supporting over 350 end users. Remote support, asset management/deployment, Office 365 administration/daily use of O365 PowerShell. Build/maintain Windows 10 images. Cloud-hosted PBX administrator for corporate office.Built relationships/partnerships with several mid-large companies to help manage printer/copier services, device procurement and deployment using maintained in-house images and leveraging manpower at said solution provider services.Built an opensource/cloud-hosted ticketing solution to help organize and maintain ongoing issues and projects for our corporate office but mainly for our seventy plus properties around the United States.Install, maintain and support a wide range of networking equipment from home-level, mid-enterise:-- Netgear, Linksys, ASUS, Arris, Technicolor-- Ubiquiti UniFi routers, switches, access points (as well as Edge-series). Cisco small business switch configuration (GUI and CLI). Meraki security appliances and access points. Fortinet devices. pfSense firewalls.

Part of team that managed a few or our largest clients remotely for our MSP. Jack of all trade position consisting of duties such as:-- Active Directory User and Group management/Windows DNS administration for growing healthcare facility -- Office 365 administration for several clients, DNS administration at various Domain Registrars on clients' behalf (A, CNAME, TXT (SPF usually), PTR etc. when needed)-- Baracuda Spam filter admin, Code42 Cloud Backup admin, NinjaRMM admin-- G-suite administration-- In-house Linux specialist, wrote various domain querying tools in bash to assist quickly with domain-related (mostly DNS) issues-- Built and maintained standardized images to rapidly deploy new systems to clients

Maintain customer relationships, provide various IT services for small businesses: wireless/wired networking, file and print sharing, backups, managed software depending on customer's needs, build custom workstations for clients, various cloud backup services and more

Maintained customer accounts, which included handling technical issues, from fixing email servers and accounts to CMS applications such as Joomla!, Magento, Drupal, WordPress, etc. Configured MySQL databases and Apache using cPanel on top of CentOS. Prevented website attacks, rate-limited and throttled unwanted traffic, and manually denied certain IP ranges.

Was responsible for any managerial duties, including leading team meetings, employee reviews, and coordinating projects and technical issues with principles and administrative staff. One of three employees responsible for maintaining and implementing demands for a 2,000 employee and 18,000 student network, from the datacenter to the edge switches, across ATT Gigaman/Optiman fiber circuits. Responsible for administering VMWareESXi (5x) virtual hosts, guest virtual machines, as well as physical machines/appliances that create base-enterprise network. Managed Linux network appliances- Nagios, Zenoss, Cacti, iptables, firewall/core router, and reverse-web-proxy.

Maintained Microsoft Server 2003 Environment with mostly XP Pro clients and Vista 32/64 bit and other devices. Created and tweaked Group Policies in Active Directory as needed. Wrote some BASH scripts to automate some backing up and restoring of files from client machines.

Served as member of twenty-technician team responsible for maintaining around 7,000 devices. Promoted to Mobile Device team, servicing over 3,000 devices with one other team member. Maintained software, re-imaged PCs, wrote Linux scripts to automate and increase speed of daily tasks.