Jamie Potts Email & Phone Number

Charleston, South Carolina, United States

Owning the planning and execution of product and solution implementations for clients in both the commercial healthcare marketplace and in the federal healthcare delivery space. Achieving all contractual requirements, milestones, and deliverables for implementation and ensuring open communication and close coordination between stakeholders such as project.

Alpharetta, GA

• I directed a team of 34 individuals, including three supervisors, to prioritize quality through aligning customer service excellence with operational efficiency. I oversaw a cross-functional, virtual contact center.
• Maintained 2% error rate and 6% abandonment rates by creating performance assessment system for employees, connecting bonuses to personal achievements, while managing 1.2K+ daily calls throughout 2023.
• Influenced strategic decision-making by delivering data-driven insights to top executives on operational, IT, and marketing initiatives.
• Played pivotal role in transition to remote work during COVID-19, overseeing software and hardware deployment, policy/procedure revision, and staff retraining.
• Facilitated knowledge sharing and best practices with implementation of comprehensive knowledge base software platform; led transition to cloud SaaS product, enhancing maintenance and user expansion efficiency without.
• Maintained net operating expense of ~6% of gross revenue for each market served.

Alpharetta, GA

• I executed strategic sales and marketing initiatives for 12 outpatient imaging centers, resulting in revenue growth and market expansion within South Carolina. I orchestrated service recovery protocols to retain key.
• Drove 20% growth by engaging untapped referral sources, generating $4M revenue increase from 2.5K assigned accounts.
• Achieved President's Club recognition for surpassing quota by 100%+ for two consecutive years, 2015 and 2016.
• Facilitated company-wide salesforce training presentation at 2017 annual meeting, enhancing team capabilities.
• Developed variance reports, providing insight into revenue trends and enabling targeted strategies for account management.
• Spearheaded long-cycle sales for MRI leasing across North Carolina, establishing prospect pipeline and conducting cold calls to major hospitals leading to contract negotiations with Duke and Wake Forest health systems.

Alpharetta, GA

• I optimized scheduling and operational flow utilizing MRI arthrogram, enhancing patient throughput and meeting daily performance targets. Additionally, I implemented company guidelines to enhance safety measures.
• Exceeded daily scheduling targets by resolving complex issues and employing strategic sales techniques.
• Facilitated seamless operational transitions by addressing patient and physician concerns and offering solutions or escalating issues to appropriate management.
• Enhanced patient service by acquiring in-depth knowledge of radiology procedures including MRI, CT scan, X-Ray, and Ultrasound.
• Streamlined front desk efficiency by confirming appointments, operating multi-line phone system, and managing payment processes.
• Selected to lead new hire training in additional region, enhancing onboarding process and staff competency.