• Front line customer service working all facets of the business to achieve favorable outcomes• Supervision and Duty Allocation of Cargo Warehouse & Ramp Operations Staff• Coordinating warehouse operations including loading and unloading freight utilising ground service equipment in line with policies & safety procedures• Aircraft Load Supervision: BAE146F / B748F / B737 and Ramp Cargo Management: B748F• Facilitating Ramp Management of cargo freighter aircraft• Conducting security screening of cargo and customs reporting, updating relevant documentation• Adhering to organisational policies and WH&S procedures and performing hazard area checks including completion of Daily Shift Reports• Develop and maintain relationship with clients and key service providers by way regular updates and meetings• Applying knowledge of aviation requirements including aviation safety, security and operations• Communicating with key stake holders to share information on up-to-date aviation requirements and standards and procedures• Daily flight processing utilising Menzies Hermes, Virgin, Qantas Icargo, SkyTrans, Cathay Pacific & ICS Customs Systems• Weekly Revenue Reporting and Management (OOL/CNS Regional Stations)• Review operational processes, evaluate and recommend procedural changes where applicable• Mentor new and junior staff encouraging learning and development

• Directed and managed an international freight forwarding company and demonstrated leadership in cargo management including imports and exports• Managed international and domestic freight forwarding for the transportation of cargo by air, sea, road and rail• Oversaw business operations including human, physical and financial resources • Ensured targets and KPIs were met and strategic objectives were implemented• Led and operated warehouse 3PL pick and pack and performed stock control • Coordinated import and export deliveries from airport terminals and CFS terminals• Ensured departmental costs and expenditure were within defined budgets• Planned and managed large projects and exhibitions both domestic and international including G2E Gaming Exhibitions – Macau and USA, Australian National Maritime Museum, China Cinema Group and the Hong Kong Convention Centre• Managed stakeholder relationships including Customs, Quarantine and government

• Led, trained and coordinated 15 staff in the Airfreight and Warehouse Team• Organised and collected import and export airfreight shipments • Planned and implemented airfreight project shipments • Negotiated with airlines to plan bookings, routings and rates for shipments• Managed and developed a strong customer base and developed new business

• Ramp Supervisor – coordinated passenger ramp operations and baggage control • Loadmaster B747F, Load Control: B74F-200/400, A330/340, B777-200/300, B747• Oversize and heavy cargo loading and restraint (aircraft engines and helicopters)• Planning and handling of live animals including horses, dogs and live bees• Managed flight bookings and shipment tracking requests from cargo agents• Planned and coordinated Air Charter services and liaised with Hong Kong Head Office to utilise Cathay Pacific B747F type aircraft• Authorised and issued flight documentation including NOTOC, cargo manifest and loading instructions• Worked collaboratively with local regulatory bodies, airport authorities, ground handling agents and transport companies