Jamie Daniel Email & Phone Number

Boise, Idaho, United States

Virtual - US West

Responsible for leading a team of Technical Account Managers who are the primary operational point of contact for customers. Responsibilities include helping to plan, review, and oversee ongoing operations of business critical applications.

Raleigh, North Carolina, United States

As a member of a senior management team, the Executive Director contributes to and leads planning efforts to achieve organizational goals by vetting and prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies. This position is responsible for analyzing, recommending, and implementing changes.

Auburn, Alabama Area

Provides leadership to Information Management Services who is responsible for technical, analytics and database support for Auburn Advancement. Responsible for the strategic vision for the technology team, as well as leading the planning and execution of all systems, hardware, and software implementation and support, as well as data reporting. Serves as.

Tacoma, WA

Provides strategic leadership, operational management, and budget oversight for enterprise systems, administrative applications, networking, telecommunication, web, servers, and network and data security. As a member of IT senior staff, participates in the development of strategies, decisions, and resource allocations to achieve the objectives and goals of.

Olympia, WA

Responsible for leadership of web application development team, ERP support, Facilities technology and desktop support team. Direct reports include: 1- Help Desk Supervisor, 2- Technical Leads, 4- System Analyst/Programmers, 4- ITS professional staff. Member of IT leadership team with strategic oversight of campus IT initiatives. Communication officer.

Olympia, WA

Selected to lead newly formed desktop support team to achieve consistent support outcomes, standard operating practices and excellent customer service. Responsible for setting college hardware & software standards. Direct reports included six desktop support technicians/ analysts supporting OS build creation, printer support, account management and 750+.

Portland, Oregon Area

Charged with the creation, initial strategic planning and budget for a new Academic Technology team. Direct reports included five professional staff responsible for technology training, student support, computer lab operations, media technology support and Moodle (learning management system) administration.

Portland, Oregon Area

Promoted to this position to assist Director with planning and management of the technical support department. Increase in direct reports and areas of responsibility. Direct reports included six professional staff responsible for help desk, media services, technology training and campus computer labs. Campus correspondent for IT department. Change Manager.

Portland, Oregon Area

Promoted to this position based on commitment to excellent customer service. Successfully changed campus perception of an “un-helpful desk” to a professional support desk. Completed data analysis of support calls, emails and tickets and successfully advocated for the addition of a full time professional staff to the help desk. Direct reports included two.

Portland, Oregon Area

Hired as the only technology specialist dedicated to train college faculty and staff on the use of technology tools including Microsoft Office, the campus portal, the campus LMS (Blackboard, Moodle) and basic technology tips. Created custom curriculum for the School of Education, the administrative support staff and the Registrar. Delivered the technology.

Master'S Degree, Public Administration

Activities and Societies: Capstone project: Critical Success Factors for Lean in the Public SectorMy Masters in Public Administration.

Bachelor’S Degree, Secondary Education And Teaching

Activities and Societies: Newspaper, yearbook, student governmentDouble major in Education/ English. Copy Editor for college newspaper..