Spearheaded project management, leading to the successful enhancement of Mail Order products and services, resulting in measurable performance improvements.Championed the mentorship and development of fellow Business Analysts, fostering a culture of continuous learning and professional growth within the team.Oversaw the formulation and execution of Key Performance Indicators (KPIs), crafting business impact statements that aligned with strategic objectives.Curated and maintained a forward-looking product roadmap, ensuring alignment with long-term business goals and market trends.

Led strategic projects to enhance Mail Order products and services, driving continuous improvements and customer satisfaction.Mentored and coached a team of Business Analysts, fostering a culture of excellence and professional development within the organization.Managed Key Performance Indicators (KPIs) to track and report on business impact, ensuring alignment with organizational goals.Developed and maintained the product roadmap, articulating a clear vision for future growth and innovation.

Partnered effectively with business stakeholders to define critical requirements for the mail order pharmacy system, ensuring alignment with business objectives and customer needs.Led the analysis and design phase, applying rigorous methodologies to develop robust system specifications and design documents.Oversaw the development and testing processes, guaranteeing high-quality deliverables and adherence to best practices.Provided ongoing support post-implementation, resolving issues promptly and optimizing system performance for continued operational excellence.

Collaborated closely with business stakeholders to define and refine requirements for the mail order pharmacy, ensuring a user-centric approach to system functionality.Conducted in-depth analysis and design, leading the development, testing, and ongoing support phases to deliver high-quality solutions.Established a robust system development lifecycle, significantly streamlining the intake process and enhancing the efficiency of the Mail Order IT team’s operations.Mentored system analysts, providing guidance through requirement reviews, solution assessments, and the end-to-end processing of the mail order system, thereby elevating team competency and project outcomes.Facilitated cross-functional collaboration sessions between business units and IT departments, effectively reducing production issues post-implementation through proactive engagement and alignment.

Business Systems Planning: Recruited to create a team focused on providing Business input for Integrations from Oracle to Legacy Systems and vice versa. Our role was to participate in providing requirements, data analysis, data mapping and design of the integrations with our IT Partner. Provided support to our Business partners for the implemented integrations. Supervised and developed staff of 4 Business Analysts.Enterprise Data Warehouse: Recruited to be the Sr. Team Lead for the Merchandising Subject area. Lead Analyst on a multiyear project to consolidate multiple Legacy Data Warehouses into a single source of truth. Worked with the business to define and refine requirements. Responsible for managing resource workload, assign and adjust workload priorities, creation of work estimates and timelines. Supervised and developed staff of 2 Business Analysts and 25 contractors.Retail Support: Recruited to lead a team of resources responsible for the System Development Lifecycle for a Banners IT department. Worked with the business to define and refine requirements, provide analysis, design, develop, test and support their Merchandising and Financial systems. Participated in a weekly meeting with the Banner President to provide updates and prioritize new development work. Supervised and developed staff of 3 Business Analysts and a contractor.

Established and delivered change initiatives for multiple companies. Developed code changes for Y2K.

Responsible for the System Development Lifecycle for Lawson's' AS400 System. Worked with the customers to define and refine requirements, provide analysis, design, develop, test and support Lawson Software.