Jamie Rhoads Email & Phone Number

Chicago

Scheduled and coordinated high volume of online classes monthly, and varying onsite presentations, in the US and Canada.Managed expansive customer list, including high-sensitivity customers with unique needs and employee interests.Coordinated internal consultant team and external contracted trainers’ schedules, payments, communications with customers, and.

Edited and sent participant and survey reports to customers regarding online training sessions.Organized, processed, and filed invoices from trainers; clarified and edited invoice issues/discrepancies.Coordinated invoice processing/payment with Accounts Payable team.Managed trainer records and assisted Coordinators in scheduling trainers.Tracked specific.

Chicago, Illinois, United States

Monitored multiple email inboxes and coordinated internal communications between departments.Mediated client concerns or quality compliance issues, resolved concerns with creative solutions, and directed advanced concerns to appropriate departments.Outreached to clients regarding service related inquiries, coordinated client referrals and resources within.

Provided ABA therapy to clients with developmental disabilities, implemented behavior and crisis plans, and assisted supervisors in creation of therapeutic targets.Assisted in functional skill and behavior analyses, trained new team members on client goals, challenges, and targets, and analyzed client data for success rates of therapy.Built rapport with.

Supervised team and individual work efforts in a lab setting, trained new members on lab procedures and ethics, enforced lab policies and expectations, and implemented emergency protocols.Reported daily to the Principal Lab Investigator on progress, scheduling, and obstacles.Presented research at regional academic conferences.

Managed front desk operations such as monitoring phone lines, assisting walk in and scheduled patients, and maintaining lobby resources.Scheduled appointments for physical and mental health patients, assisted lab deliveries and pickups, and monitored general inventory.Practiced HIPAA and other medical guidelines related to patient privacy, quality patient.

Supervised living units of up to 8 adolescents, tutored on general schoolwork, lead residents through daily schedule and facility intake/community release protocols.Built rapport with residents and participated in individual and group social activities.Implemented behavior plans during mental health crises or violations of facility rules.