Jamie Ruby Email & Phone Number

Ramsey, Nj, Us

Network engineer at Konica-Minolta Business Solutions (frmr. All-Covered), overnight monitoring.

Minneapolis, Mn, Us

- Took calls for a wide variety of managed support clients, resolving issues ranging from basic helpdesk troubleshooting to basic network technical troubleshooting.- Monitored outage board for Network Operating Center after hours and remediated alerts, including Layer 1 troubleshooting and modifying network firewall settings- Worked largely independently for a wide variety of managed clients and facilitated network connectivity and continuity

Ottawa, On, Ca

- Took calls for a wide variety of managed support clients, resolving issues ranging from basic helpdesk troubleshooting to server outages and credentialing.- Monitored outage board for Network Operating Center after hours and escalated automatic alerts. Monitored health of servers and scheduled backups.- Created, removed, and/or changed accounts for Active Directory, Exchange, Cisco Anyconnect and other systems.- Worked largely independently and performed first-level incident management for issues that require escalation to L2 engineers.

Glen Allen, Va, Us

• Took calls for internal United Healthcare users, solving basic helpdesk issues (such as password resets and authentication issues, basic network issues and software set-up) using instruction or remote aid• Placed tickets to workgroup if remote aid could not resolve, or interfaced with Incident Management to escalate critical issues. • Worked in troubleshooting for authentication systems, including Junos Pulse and RSA Adaptive Authentication. • Program proficiencies: Windows, Microsoft Office, remote login tools (Bomgar), enterprise ticketing systems (ServiceNow, HPSM), Citrix• Some experience with Active Directory and PCOMM/AS400

Round Rock, Texas, Us

• Took calls for a number of disparate clients (mostly medical, some manufacturing or educational) and solved basic technical issues • Troubleshot simple technical issues with instruction or remote aid• Escalated issues to Tier II support if we were unable to resolve remotely.• Helped transition multiple accounts desk through several changes in clients and working procedures• Worked in troubleshooting for medical and EMR programs, including Cerner, Meditech, Nextgen, and Soarian.• Program proficiencies: Windows, Microsoft Office, remote login tools (Logmein, Dameware), enterprise ticketing systems (Remedy, Footprints)• Some experience with Active Directory and McAfee Endpoint Encryption

• Greeted patients promptly at the window and begin registration process• Assessed basic triage level of patient's condition• Maintained electronic and physical records of patient demographics and insurance information• Worked on client side of EMR applications including Meditech and Nextgen

High School Degree

Cit