Provided a variety of customer support services through mail, email, telephone, and direct contact.Reviews auto title work and complete application to transfer title ownership.• Resolves all problems encountered in the effort to transfer title.• Performs basic office duties.• Stayed current with title salvage laws in multiple states.

Completed a variety of regulatory and clerical tasks to support Processing, Closing and Underwriting functions. Reviewed submitted documentation to ensure it adheres to regulatory and bank guidelines. Followed up on documentation issues with customers. Entered clear and concise comments, edits system information, and documents any deficiencies. Communicated professionally in oral and written format with internal and external customers regarding status request, missing information, and/or explanation of required documentation.

Reviewed documents to ensure accuracy before recording. Requested and reviewed the post-closing title search report and issue the title insurance policy. Developed and overseen policy and procedures to promote communication and adequate information flow within the organization. Set up of new employees, desk space, office supplies, electronic profile and software privileges. Assist in the termination of privileges of physical and technical access of terminated employees. Coordinated company functions such as employee and customer appreciation events.

Received closing request form from Processor(s), started file folder for loan, pulled all documents needed for Closer, examined documents-if any corrections needed, I would send request to Processor(s), once I had everything I would assign to Closer & schedule closing on the calendar. Once loan was closed, I would take the file & scan it into the system & upload it in the file. I would help with Funding the loan when needed. Prepare the wire, Clear the loan with Title & Clear loan in system.

Went over documents and logged them into system before sending to Investor, typed up Scrivener's Affidavit to correct Mortgage/Deed of Trust, typed up Assignments that were missing a Min#. Called Title Companies and/or Attorney's Office to request documents or endorsements, worked in MERS system to get things ready for audit and train new employees. Progressed through increasingly responsible positions, was hired full time within four months.

Assistant who answered phones, scheduled appointments, picked up police reports and videos at police station, typed orders on cases, filed papers at the Court House, sent out faxes and notarized documents. Progressed through increasingly responsible positions, advancing from part time to full time within a month.