Jamie Sharp Email & Phone Number

Tempe, Arizona

PROFESSIONAL EXPERIENCEADP, Tempe, AZ March 2017 – PresentCustomer Support Manager for Small Businesses  Train, coach and develop teams to achieve center goals and improved quality scores through positive reinforcement and correction Developing and hiring talent for fast paced fraud department. Business analysis on processes and procedures. Provide input and direction through performance feedback while directing a development plan for goal achievement. Create plans for training and leadership meetings for the changes and growth of the business. Train agents to recognize fraudulent accounts for account preservation Analyze the goals and help develop teams to hit the prospective metrics and recommend change to the business. Maintain attendance and absenteeism for the department.

Chandler

CAREER HIGHLIGHTS 6+ years with a financial institution 8+ years supervision and management  2+ years of management in risk and fraud 4+ years of team development Proven trainer in operations, policy, procedure and problem resolution Trainer and development of new hires 6 years of quality assurance  10+ years in customer relations Expert in interpersonal communication with customers and vendors Calibration and process improvement knowledgePROFESSIONAL EXPERIENCEPayPal, Chandler, AZ October 2010 – PresentCustomer Solutions for Latin America Spanish Speaking: Lead Supervisor Train, coach and develop teams to achieve center goals and improved quality scores through positive reinforcement and correction Developing and hiring talent for fast paced fraud department. Provide input and direction through performance feedback while directing a development plan for goal achievement. Create plans for training and leadership meetings for the changes and growth of the business. Train agents to recognize fraudulent accounts for account preservation Analyze the goals and help develop teams to hit the prospective metrics and recommend change to the business. Maintain attendance and absenteeism for the department. Achievements: Three Promotions to lead agent, supervisor and to Lead supervisor. Received a Golden Leif Award for outstanding customer focus Was awarded Spot Awards to recognize the business impact of work done in role. Created new document retrieval process for fraud teams.

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 3.45

Bachelor Of Applied Science (Basc), Communication / Marketing And Sales, 3.8