Jamie Shields Email & Phone Number

As a graduate assistant in the Office of Clinical Teaching I assist with finding placements for student teachers and students requiring field observations. Additional tasks include filing, answering phones, directing students / clients as they walk in, retrieving and distributing mail. Programs used frequently include Outlook, Excel, Office, Powerpoint, and Publisher.

Clarksville, Tennessee

Provided exceptional customer service as taught my Townsend strategiesMaintained daily records on hard copy and electronicallyTrained new team members to perform tasks to standardsCreated continuity binders for future useReorganized and restructured 3 different storesIncreased store profit by 40% over one-year periodAssisted in recruiting and hiring processCompleted marketing of business services

I am currently obtaining my second Bachelor’s Degree in order to further enhance my competitive edge in the job market.

Salem, Il

Maintain accountability of client records, transactions, requests and servicesAnswer telephone, welcome customers, perform duties for clients and customers as neededMaintain staff calendars and schedulesRun errands, collect, sort and disseminate mail and messages

University Park, Pa

Using and developing Knowledge, Skills, and Abilities (KSAs) to thoroughly analyze complex security issues from multiple perspectives; exploring possible outcomes, courses of action, and strategies for different organizationsParticipated in Emergency Operations Command exercise looking at the use of social media effects on disaster relief efforts on a college campusParticipated in Sarah Beebe’s, CIA exercise evaluating the effectiveness of intelligence agencies analytic techniques and utilization of available analytic tools, including ACH strategiesPotomac Foundation - Independent Study research project Provided research and analysis on both U.S. and International use, interest, funding and development of Directed Energy Weapons or alternate uses for Directed Energy technology

State College, Pa

Provided customer assistance based on individual customer requests and needsUtilized cash register, ran credit transactions, maintained organized work spaceUnloaded and stocked merchandise onto sales floor in a timely manner

White Course Apartments University Park, Pa

Answered telephones, directed calls, resolved resident problems, issued keysUtilized cash register, ran credit transactions, maintained organized work spaceReceived, sorted and deposited mail into residential boxes

University Park, Pa

Provided security at local and university eventsDirected traffic and pedestrians in an orderly fashionMaintained order in potentially dangerous situations

Beale Air Force Base, Ca

Held and maintained a Top Secret –SCI Security Clearance – inactive as of July 2011 Gained Experience at DCGS, DGS2, a subsidiary of NSA/CSSAuthorized and disseminated over 7000 technical and non-technical intelligence reportsResponded accurately to time sensitive intelligence requests from multiple deployed locations in support of Operation Enduring Freedom and Operation Iraqi FreedomActed as primary liaison between customers down range, communicating solely by email, internet relay chat and VOIP phone communicationsCompleted post mission summaries, correlated and summarized mission collection reports, disseminated various reports based on classification requirements, compartmentalized and stored relevant files, submitted reports in various formats to pre-established designated recipientsSupported 9 combat search and recovery missions which resulted in recovery of 15 personnel and 135 million dollars in assetsFused intelligence from multiple sources which lead to the capturing of 25 high-priority targetsAuthored 72 time-sensitive intelligence reports resulting in saving the lives of over 50 coalition forces and deaths of over 100 insurgent forcesWorked with several government intelligence, surveillance, and reporting systemsExtensively used Microsoft PowerPoint, Excel, Word, Google Earth, and i2 Analyst Notebook softwareDisposed of all material according to SCI protocolActed as unit Information Assurance liaison responsible for over 40 personnel complianceDeveloped and presented briefings based on collection requirement and finding to various command levelsDesignated Primary Technical Reporter trainer, was responsible for successfully training over 30 Airmen and NCO's over a year period with zero evaluation failures

Beale Air Force Base, Ca

Consistently ensured a positive balance in club financial accountRaised funds and executed at least one quarterly squadron event for 75-150 attendeesHosted successful morale boosting events including an additional holiday party for 200 attendees

Salem, Il

Provided office support during peak season for tax preparation servicesCoordinated with office staff and clients, answered telephones, maintained files, input data into electronic program, organized and prepared outgoing mail, disposed of sensitive material according to legal regulation

Master Of Education (M.Ed.), Education

I started my Masters Program at APSU but moved after the first semester. My education plans are to be continued in Washington.

Bachelor'S Degree, International Politics – National Security Option, 3.73

Activities and Societies: Red Cell Analytics Lab – Budget & Finance Officer January 2011 – May 2013 Penn State Army ROTC Booster Club –.