In this position I was responsible for communicating with clients to find out what kind of outcome they were wanting. I was then tasked with designing the product image they were looking for, i.e.: business cards, flyers, brochures, social media templates, logo, brand identity, etc. Once this was completed I would present the finished product to the client and make adjustments where necessary.

Uphold customer satisfaction through regular communication regarding service needs.Work in tandem with the Service Department to schedule appointments.Maintain communications with customers and internal personnel via text, email, telephone, zoom, and fax.Provide training to new personnel.Maintain the work flow for multiple accounts when necessary.

Educated customers on special pricing opportunities and company offerings.Fielded customer complaints and queries, fast-tracking them for problem resolution. Input data for orders placed over the telephone and email into an electronic system.Notified customer of order completion which included an itemized receipt sent via email or fax.

Handled incoming and outgoing mailAnswered multiple telephone linesFiling, updating, and reviewing patient documents while adhering to HIPPA Scheduled appointments for in office and mobile visitsSupply and inventory managementVerified insurancesCall, email, and fax correspondence to patients, insurances, vendors, and internal personnel

Answered a high volume of calls over multiple telephone lines.Sorted urgent and non urgent communications for clients.Dispatched messages per each client’s request: transferring callers to clients, texting callers information to clients, emailing clients information, scheduling appointments, calling hospitals or Doctor's offices for emergency calls, holding messages until a set time every day, etc.Administrative duties: faxing, mailing, emailing, calling, scheduling.