Key responsibilities● Contributing to the UK & Ireland affiliate as a business enabling function, providing support for allQ&R-related matters, such as local regulatory compliance status, product registrations and businesschallenges that require support.● Implementation & maintenance of company Quality Management System compliant with ISO 9001:2015 standard.● Serving as a point of contact and escalation body for all Q&R-related activities in Europe & Canada.● Participating in network activities and proactively sharing best practice and learnings with the goal tofurther improve the Q&R landscape across country chapters.● Awareness & understanding of the requirements of both Medical Device & In Vitro Device Regulations(MDD 93/42/EEC, MDR EU 2017/745, IVDD 98/79/EC & IVDR 2017/746) and the implementation of the UKCA mark (UK MDR 2022 SI 618).● Managing Post Market Surveillance activities such as Safety Board Notifications to ensure patient safety, including timely dissemination to all employees, communication with regulatory bodies and recall of products if applicable.● Experience in conducting internal audits, ensuring adherence to quality systems and associatedprocesses including creation of detailed reports, communication of findings & follow up actions.● Management of nonconformities including root cause analysis and tracking of any associated corrective & preventive actions to ensure completion within a timely manner along with regular updates to senior management.● Deputising as the Q&R representative for the Italian affiliate, supporting colleagues from otherdepartments within the Italian affiliate and working to Italian regulations.● Experienced with new ways of working (e.g. Agile) and process management tools (e.g. LeanManagement).● Responsible for support & development of quality & regulatory strategy for UK & Ireland as well asinternational markets within Europe & Canada.

Working within Roche Diabetes Care as a senior member of the infusion delivery systems (IDS) Care Line, providing technical support in relation to insulin pump therapy. Responsible for auditing all cases that have been logged on Roche case recording systems following contact from patients and healthcare professionals, to ensure accuracy and compliance to Roche procedures & Regulatory Authority (MHRA) requirements. Produce Audit findings statistical reporting for the Contact Center Manager. Working with the Contact Center Manager and Team Leaders so analysis findings can be used to develop team’s service and performance.As a Senior Infusion Technical Specialist, acting as a referral point for any complex technical queries.Providing product and systems training for new starters and existing team members in order to support development.Ensuring all Field Safety Notices & internal support notifications are read and understood by the team. Management of the Care Line in the absence of the Contact Centre Manager and Team Leader.Continuously develop and maintain knowledge, understanding and awareness of company products, processes, policies and procedures.Good understanding of NHS structure & funding streams throughout the UK.

Answering 999 calls, assessing the nature & location of the incident in a time critical mannerthrough thorough & precise questioning, before passing the incident to the relevant radio controllerto ensure the appropriate police attendance. All the while reassuring the caller, carrying out relevantsystem checks and ensuring supervision are aware if necessary.Answering 101 calls and investigating crimes or crime related incidents that do not require animmediate police response. Endeavoring to resolve the query or issue over the phone or wherethis is not possible, ensuring the information is passed to the relevant department. Using variouspolice databases to carry out research and remaining empathetic and understanding to the caller.Receiving reports of crime and other incidents from members of the public or other forces &agencies via email or online reporting forms. Ensuring these are dealt with in a timely manner.Out of hours management of the Sussex Police Facebook & Twitter accounts. Responding to anyreports of crime or queries efficiently & professionally.Responding to all forms of contact within the relevant service level agreements. Complying withData Protection with regards to the recording and sharing of information and ensuring all crimesare recorded accurately in order to comply with the rules set by the Home Office.

Assessing commercial property risks and applying necessary terms, excesses and premiums.Utilising data such as area checks, claims experience and other risk details.Generating new business through existing broker relationships whilst consistently hitting newbusiness targets. Up-selling additional covers such as Legal Expenses, Terrorism & Engineering.Assessing when property surveys are required, ensuring any resulting Risk Improvements arecompleted on time and applying terms where necessary.Complying with internal and external procedures such as those set out by the FSA.Collating servicing Management Information and feedback that can be utilised in regular face-to-face and quarterly strategic & case meetings.

Debiting computer based commercial insurance policies following instructions from the Underwriter ensuring policies are processed accurately and in time each month.Issuing documentation such as Policy Wordings and Policy Schedules including Employers LiabilityCertificates and Terrorism Certificates.Arranging property surveys as requested by the Underwriter and liaising with the broker to managethe resulting Risk Improvements.

Arranging weekly recruitment days, liaising with recruitment agencies and placing adverts.Running daily absence reports, arranging staff performance reviews and disciplinary meetings.Providing support with scheduling and adherence for approximately 90 staff including the production of management rota’s.Daily diary management for Phone Room Operations Manager.

Over the phone customer service. Updating and servicing computer based Motor, Household andTravel policies.Over the phone selling of personal lines policies and additional covers.Phone based support and coaching of advisors throughout the UK with system and productqueries.Providing support with scheduling, rota’s and adherence for approximately 140 staff.Designed and delivered training courses on both products and systems in branches and centres inthe UK.