Jamie Stuart Email & Phone Number

Haverhill, England, United Kingdom

As a Senior Business Change Coordinator, I lead transformation initiatives, foster high-performing teams, and assist in the development of Guidewire ClaimCenter. I guide Business Coordinators through regular 1-2-1s, coaching, mentoring, and professional development.Key Achievements and Responsibilities:- Change Leadership: Delivered multiple enhancements on time, removing blockers, and providing consistent updates to stakeholders.- Guidewire ClaimCenter, AI Technology and… Show more As a Senior Business Change Coordinator, I lead transformation initiatives, foster high-performing teams, and assist in the development of Guidewire ClaimCenter. I guide Business Coordinators through regular 1-2-1s, coaching, mentoring, and professional development.Key Achievements and Responsibilities:- Change Leadership: Delivered multiple enhancements on time, removing blockers, and providing consistent updates to stakeholders.- Guidewire ClaimCenter, AI Technology and Innovation: Defining and scoping features for Guidewire ClaimsCenter by collaborating with cross-functional teams. Leading project teams in the development and implementation of cutting edge technology and ensuring seamless integration and functionality.- Team Leadership: Managing and mentoring Business Coordinators, fostering a high-performing team environment.- Comprehensive Accountability: Oversee all responsibilities of the Business Change Coordinator role.My leadership drives change, leverages cutting edge AI technology, and shapes a dynamic, successful team while delivering advanced Guidewire ClaimCenter solutions. Show less

Haverhill, England, United Kingdom

As a Business Change Coordinator, I contributed expert knowledge to the creation of business requirements for Claims Change, seeking Subject Matter Experts when necessary. I supported the entire project lifecycle from concept to warranty closure and transition to BAU.I represented the Claims Business in discussions and workshops, ensuring decisions aligned with requirements or identifying optimal alternatives. I provided detailed business scenarios to define and test solutions, ensuring… Show more As a Business Change Coordinator, I contributed expert knowledge to the creation of business requirements for Claims Change, seeking Subject Matter Experts when necessary. I supported the entire project lifecycle from concept to warranty closure and transition to BAU.I represented the Claims Business in discussions and workshops, ensuring decisions aligned with requirements or identifying optimal alternatives. I provided detailed business scenarios to define and test solutions, ensuring they met evolving business needs.I organised and participated in business acceptance and validation testing, acting as the key contact for all queries and issues. I also created business user documentation and training materials, working with technical teams and Business Coordinators to ensure consistency.I developed and delivered training strategies for end users, identified and addressed issues with solution deployment, and maintained ongoing communication with stakeholders to keep them informed and engaged. Additionally, I provided onsite support to operational users post-deployment. Show less

Haverhill

As a Change Executive, I was the system use expert for Commercial Motor Claims, overseeing change, development, and system performance. I researched and implemented process improvements, monitored system issues, and collaborated closely with IT experts.I managed communications with the Motor Management Team, providing updates on issues, impacts, and resolutions. I ensured that all Claims and non-Claims IT projects considered and incorporated Business Requirements.I participated… Show more As a Change Executive, I was the system use expert for Commercial Motor Claims, overseeing change, development, and system performance. I researched and implemented process improvements, monitored system issues, and collaborated closely with IT experts.I managed communications with the Motor Management Team, providing updates on issues, impacts, and resolutions. I ensured that all Claims and non-Claims IT projects considered and incorporated Business Requirements.I participated in CSI forums, Service Improvement, and Go/No-Go meetings. I assisted with training new staff, conducted UAT to validate new applications, and coordinated testing efforts.I contributed to implementation plans for system changes, communicated updates to staff, and collaborated with other work stream managers and IT to optimize outcomes for Commercial Motor, customers, and employees. Show less

Haverhill

As a Team Leader for Casualty Claims, I managed and motivated a liability claims team, driving a culture of service excellence and continuous improvement. I focused on developing individual team members, setting ambitious performance and productivity targets, and ensuring the achievement of these goals through strategic guidance and support.My role involved overseeing daily operations, resolving technical and process issues, and supporting the team in achieving high standards of claims… Show more As a Team Leader for Casualty Claims, I managed and motivated a liability claims team, driving a culture of service excellence and continuous improvement. I focused on developing individual team members, setting ambitious performance and productivity targets, and ensuring the achievement of these goals through strategic guidance and support.My role involved overseeing daily operations, resolving technical and process issues, and supporting the team in achieving high standards of claims handling. By identifying development needs and engaging the team in improvement initiatives, I effectively led the team to meet and exceed performance expectations. Show less

Haverhill

As a Technical & Customer Skills Coordinator, I was responsible for enhancing the technical and customer skills within the department. I conducted training needs analyses, developed and deployed training programs through the AXA Claims Academy, and ensured consistent quality through rigorous QA processes.My role involved raising the technical expertise of the claims department, overseeing calibration to maintain QA standards and driving continuous development to support high performance… Show more As a Technical & Customer Skills Coordinator, I was responsible for enhancing the technical and customer skills within the department. I conducted training needs analyses, developed and deployed training programs through the AXA Claims Academy, and ensured consistent quality through rigorous QA processes.My role involved raising the technical expertise of the claims department, overseeing calibration to maintain QA standards and driving continuous development to support high performance and service excellence in claims handling. Show less

Haverhill

As an Operational Team Senior, I served as a key referral point for complex technical and process issues within the claims handling team. I provided critical support and mentorship to team members, helping resolve challenging cases and guiding them through intricate policy and legal matters.In addition to addressing technical queries and managing a portfolio of claims, I played a pivotal role in supporting the Team Leader in achieving team objectives and targets. My responsibilities… Show more As an Operational Team Senior, I served as a key referral point for complex technical and process issues within the claims handling team. I provided critical support and mentorship to team members, helping resolve challenging cases and guiding them through intricate policy and legal matters.In addition to addressing technical queries and managing a portfolio of claims, I played a pivotal role in supporting the Team Leader in achieving team objectives and targets. My responsibilities included conducting detailed investigations into policy and legal liability, completing quantum assessments, and negotiating claim resolutions up to £25,000. My leadership ensured that team members were effectively supported, and operational goals were consistently met, contributing to a high standard of claims management and customer satisfaction. Show less

Haverhill

As a Personal Injury Claims Negotiator, I specialised in managing and resolving a diverse portfolio of personal injury claims. My role involved conducting comprehensive investigations into policy and legal liability, performing detailed quantum assessments, and negotiating settlements for claims valued up to £25,000.I meticulously analysed each case to determine the extent of liability and appropriate compensation, ensuring fair and timely resolutions. My expertise in handling personal… Show more As a Personal Injury Claims Negotiator, I specialised in managing and resolving a diverse portfolio of personal injury claims. My role involved conducting comprehensive investigations into policy and legal liability, performing detailed quantum assessments, and negotiating settlements for claims valued up to £25,000.I meticulously analysed each case to determine the extent of liability and appropriate compensation, ensuring fair and timely resolutions. My expertise in handling personal injury claims involved collaborating closely with both insurance brokers and policyholders to gather evidence and build robust cases. By applying strong negotiation skills and a deep understanding of claims processes, I successfully resolved cases while maintaining high levels of customer satisfaction and operational efficiency. Show less

Advanced Apprenticeship, Financial Services, Pass

As Level, Physics, Law & Ict, D

Gcse'S, Multiple, 6 At C And Above