Jamie Stuart Email & Phone Number

Haverhill, England, United Kingdom

As a Senior Business Change Coordinator, I lead transformation initiatives, foster high-performing teams, and assist in the development of Guidewire ClaimCenter. I guide Business Coordinators through regular 1-2-1s, coaching, mentoring, and professional development.Key Achievements and Responsibilities:- Change Leadership: Delivered multiple enhancements.

Haverhill, England, United Kingdom

As a Business Change Coordinator, I contributed expert knowledge to the creation of business requirements for Claims Change, seeking Subject Matter Experts when necessary. I supported the entire project lifecycle from concept to warranty closure and transition to BAU.I represented the Claims Business in discussions and workshops, ensuring decisions aligned.

Haverhill

As a Change Executive, I was the system use expert for Commercial Motor Claims, overseeing change, development, and system performance. I researched and implemented process improvements, monitored system issues, and collaborated closely with IT experts.I managed communications with the Motor Management Team, providing updates on issues, impacts, and.

Haverhill

As a Team Leader for Casualty Claims, I managed and motivated a liability claims team, driving a culture of service excellence and continuous improvement. I focused on developing individual team members, setting ambitious performance and productivity targets, and ensuring the achievement of these goals through strategic guidance and support.My role.

Haverhill

As a Technical & Customer Skills Coordinator, I was responsible for enhancing the technical and customer skills within the department. I conducted training needs analyses, developed and deployed training programs through the AXA Claims Academy, and ensured consistent quality through rigorous QA processes.My role involved raising the technical expertise of.

Haverhill

As an Operational Team Senior, I served as a key referral point for complex technical and process issues within the claims handling team. I provided critical support and mentorship to team members, helping resolve challenging cases and guiding them through intricate policy and legal matters.In addition to addressing technical queries and managing a.

Haverhill

As a Personal Injury Claims Negotiator, I specialised in managing and resolving a diverse portfolio of personal injury claims. My role involved conducting comprehensive investigations into policy and legal liability, performing detailed quantum assessments, and negotiating settlements for claims valued up to £25,000.I meticulously analysed each case to.

Advanced Apprenticeship, Financial Services, Pass

As Level, Physics, Law & Ict, D

Gcse'S, Multiple, 6 At C And Above