Jamie Swartz Email & Phone Number

Consultant for HealthTrackRX

Lincoln, Nebraska, United States

• Managed RCM daily operations for a medical practice with 90 physicians in over 70 locations in the United States.• Collaborated with executive team to develop and implement improvement initiatives.• Responsible for RCM client meeting communication and facilitation.• Responsible for all aspects of high volume team of 30+ employees, staff management, leadership, and mentor-ship.

Lincoln, Nebraska, United States

• Demonstrated excellent communication with customers and the entire TELCOR RCM product team to ensure billing operations for all engagements were running smoothly and adhered to regulatory compliance.• Connect with key business executives, stakeholders, and C-level to present business health, answer inquiries, and communicate the progress of monthly/quarterly initiatives. • Defined Service Level Agreements (SLAs), and contributed in defining and reviewing customer… Show more • Demonstrated excellent communication with customers and the entire TELCOR RCM product team to ensure billing operations for all engagements were running smoothly and adhered to regulatory compliance.• Connect with key business executives, stakeholders, and C-level to present business health, answer inquiries, and communicate the progress of monthly/quarterly initiatives. • Defined Service Level Agreements (SLAs), and contributed in defining and reviewing customer contracts.• Created and implemented standard operational policies and procedures (SOPs). • Utilized web-based published OIG documents, and legal contact to comply with legal and regulatory requirements.• Developed process for complex database maintenance to allow standards to be utilized in an efficient manner across all customer databases. • Supervisory responsibilities included on-boarding, work assignments, staff reviews, and conflict resolution.• Participated in annual TELCOR RCM User Group Conference by presenting the TELCOR RCM product line to all attendees. This included creating the power point presentation, speaking points, and public speaking.• Defined scope and performed tests in business audits with cyber risk management advisors. Show less

Lincoln, Nebraska, United States

• Executed testing against specifications to validate enhancement and performance in the TELCOR RCM application to minimize software errors.• Utilized SQL to test data against TELCOR RCM application. • Investigated escalated TELCOR RCM cases to troubleshoot and recreate system errors.• Collaborated with Database Developer during testing process to review and correct problems as needed. • Attended daily software error meetings to review current cases for review using… Show more • Executed testing against specifications to validate enhancement and performance in the TELCOR RCM application to minimize software errors.• Utilized SQL to test data against TELCOR RCM application. • Investigated escalated TELCOR RCM cases to troubleshoot and recreate system errors.• Collaborated with Database Developer during testing process to review and correct problems as needed. • Attended daily software error meetings to review current cases for review using CRM.• Attended and presented at annual TELCOR RCM User Group Conference.• Attended laboratory webinars for further education related to laboratory billing.• Attended internal TELCOR RCM application upgrade training.• Assisted with TELCOR RCM Enhancement Requests from customers. Show less

Lincoln, Nebraska, United States

• Designed implementation project plan based on client needs, and manage project to completion.• Worked with internal resources such as; Billing Operations, Cashiering, Coding, Credentialing, EDI, Executives, and IT Support to determine and assign tasks.• Assisted client in decision making on best practice workflows.• Configured and built database according to client and company standards, which includes functionality testing, and validation.• Assisted in data conversions as… Show more • Designed implementation project plan based on client needs, and manage project to completion.• Worked with internal resources such as; Billing Operations, Cashiering, Coding, Credentialing, EDI, Executives, and IT Support to determine and assign tasks.• Assisted client in decision making on best practice workflows.• Configured and built database according to client and company standards, which includes functionality testing, and validation.• Assisted in data conversions as needed by determining data to convert, mapping, and auditing.• Provided client training on practice management system, and other products as necessary.• Demonstrated attention to detail, time management, and good oral and written communications.• Developed and maintained workflow and training documentation.• Lead weekly client and internal meetings, and provided ongoing project status to internal teams.• Assisted client with 'go live' implementation, planning, and onsite support.• Identified internal Billing Operation needs, developed process improvements/solutions, and provided additional system training as necessary.• Assisted internal I.T. support team with troubleshooting system problems, and provided system upgrade testing. Show less

Lincoln, Nebraska, United States

• Set goals and deadlines for the team.• Conducted quarterly and annual employee reviews.• Conducted productivity and performance improvement with employees as required.• Promoted detailed knowledge of billing and claim submission for practices, payers, and providers in multiple regions. • Analyzed internal processes and recommend and implemented procedural or policy changes to improve operations.• Created and organized agenda, and conducted monthly meetings with client… Show more • Set goals and deadlines for the team.• Conducted quarterly and annual employee reviews.• Conducted productivity and performance improvement with employees as required.• Promoted detailed knowledge of billing and claim submission for practices, payers, and providers in multiple regions. • Analyzed internal processes and recommend and implemented procedural or policy changes to improve operations.• Created and organized agenda, and conducted monthly meetings with client practice administrators.• Hired and terminated personnel as needed.• Managed billing team of employees with different level of skill sets. Show less

• Answer user inquiries regarding computer software or hardware operation to resolve problems.• Refer major hardware or software problems or defective products to vendors or technicians for service.• Maintain patient statements for clients by working with statement vendor to insure proper processing.

Lincoln, Nebraska, United States

• Organized and developed, or obtained, training manuals and guides• Used basic Crystal Reporting within Centricity Practice Solutions by designing reports, and client specific documentation as needed.• Maintained patient statements for all clients by working with statement vendor to insure proper processing.• Attended call with client to discuss implementation and obtain client specific data.• Worked with practice administrator to obtain information and build database to insure… Show more • Organized and developed, or obtained, training manuals and guides• Used basic Crystal Reporting within Centricity Practice Solutions by designing reports, and client specific documentation as needed.• Maintained patient statements for all clients by working with statement vendor to insure proper processing.• Attended call with client to discuss implementation and obtain client specific data.• Worked with practice administrator to obtain information and build database to insure proper security, table selections, and overall database set up.• Oversaw all aspects of client RCM for 60 days, then implemented client into Billing Operations.• Trained users on software functionalities, while providing suggestions for best practice work flows.• Performed onsite go live support and training for clients.• Supported Billing Operations, and clients with database entry of insurance carriers, CPT’s, HCPC’s, ICD’s, modifiers, and mail merging reports as requested.• Provided ongoing software upgrade training. Show less

Lincoln, Nebraska, United States

Lincoln, Nebraska, United States

• Trained billing associates in proper operational procedures and functions.• Met with managers or other supervisors to stay informed of changes affecting operations.• Oversaw billing team, and internal specific processes.• Resolved customer complaints regarding performance or services rendered.

Lincoln, Nebraska, United States

• Contacted insurance companies to check on status of claim payments and wrote appeal letters for denial on claims.