Jamie Swartz Email & Phone Number

Consultant for HealthTrackRX

Lincoln, Nebraska, United States

• Managed RCM daily operations for a medical practice with 90 physicians in over 70 locations in the United States.
• Collaborated with executive team to develop and implement improvement initiatives.
• Responsible for RCM client meeting communication and facilitation.
• Responsible for all aspects of high volume team of 30+ employees, staff management, leadership, and mentor-ship.

Lincoln, Nebraska, United States

• Demonstrated excellent communication with customers and the entire TELCOR RCM product team to ensure billing operations for all engagements were running smoothly and adhered to regulatory compliance.
• Connect with key business executives, stakeholders, and C-level to present business health, answer inquiries, and communicate the progress of monthly/quarterly initiatives.
• Defined Service Level Agreements (SLAs), and contributed in defining and reviewing customer… Show more
• Defined Service Level Agreements (SLAs), and contributed in defining and reviewing customer contracts.
• Created and implemented standard operational policies and procedures (SOPs).
• Utilized web-based published OIG documents, and legal contact to comply with legal and regulatory requirements.

Lincoln, Nebraska, United States

• Executed testing against specifications to validate enhancement and performance in the TELCOR RCM application to minimize software errors.
• Utilized SQL to test data against TELCOR RCM application.
• Investigated escalated TELCOR RCM cases to troubleshoot and recreate system errors.
• Collaborated with Database Developer during testing process to review and correct problems as needed.
• Attended daily software error meetings to review current cases for review using… Show more
• Attended daily software error meetings to review current cases for review using CRM.

Lincoln, Nebraska, United States

• Designed implementation project plan based on client needs, and manage project to completion.
• Worked with internal resources such as; Billing Operations, Cashiering, Coding, Credentialing, EDI, Executives, and IT Support to determine and assign tasks.
• Assisted client in decision making on best practice workflows.
• Configured and built database according to client and company standards, which includes functionality testing, and validation.
• Assisted in data conversions as… Show more
• Assisted in data conversions as needed by determining data to convert, mapping, and auditing.

Lincoln, Nebraska, United States

• Set goals and deadlines for the team.
• Conducted quarterly and annual employee reviews.
• Conducted productivity and performance improvement with employees as required.
• Promoted detailed knowledge of billing and claim submission for practices, payers, and providers in multiple regions.
• Analyzed internal processes and recommend and implemented procedural or policy changes to improve operations.
• Created and organized agenda, and conducted monthly meetings with client… Show more

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Maintain patient statements for clients by working with statement vendor to insure proper processing.

Lincoln, Nebraska, United States

• Organized and developed, or obtained, training manuals and guides
• Used basic Crystal Reporting within Centricity Practice Solutions by designing reports, and client specific documentation as needed.
• Maintained patient statements for all clients by working with statement vendor to insure proper processing.
• Attended call with client to discuss implementation and obtain client specific data.
• Worked with practice administrator to obtain information and build database to insure… Show more
• Worked with practice administrator to obtain information and build database to insure proper security, table selections, and overall database set up.

Lincoln, Nebraska, United States

Lincoln, Nebraska, United States

• Trained billing associates in proper operational procedures and functions.
• Met with managers or other supervisors to stay informed of changes affecting operations.
• Oversaw billing team, and internal specific processes.
• Resolved customer complaints regarding performance or services rendered.

Lincoln, Nebraska, United States

• Contacted insurance companies to check on status of claim payments and wrote appeal letters for denial on claims.