With over 11 years of experience in IT support services, I am currently the Sr. Director of IT Global Corp IT Services at Expedia Group, the world's largest online travel platform. In this role, I lead a team of over 200 IT professionals across 12 plus countries, providing end-to-end support for Expedia's corporate IT assets and employee support operations. I am responsible for planning, executing, and overseeing IT projects that enhance Expedia's customer experience, efficiency, and productivity. Some of my recent achievements include launching a global IT self-service portal, and establishing a new IT Software License and Maintenance governance framework. I have also contributed to Expedia's mission of powering global travel for everyone, everywhere, by supporting the integration of new brands, markets, and acquisitions, as well as collaborating with cross-functional teams and stakeholders on strategic initiatives. My core competencies include management, process design, project management, and IT support. I am passionate about leveraging technology to create value and innovation for Expedia and its customers, and I am always eager to learn new skills and best practices. I value diversity, inclusion, and collaboration, and I strive to foster a culture of excellence, trust, and empowerment within my team and organization.