Promoted to manage two existing products, assist with development of a new greenfield product, and manage a portfolio of special projects for high-value clients. - Serve as project manager for key accounts including FDNY, Queensland Ambulance Service, Boston Fire, and American Medical Response. Own client relationships, serve as sole point of contact, and ensure resolution of technical issues, updates, training delivery, etc. - Spearheaded Deccan’s first cloud project for Queensland Ambulance Service due to client requirement for a SaaS product and guided migration from on-prem to AWS.- Continuously engaged clients to gather requirements and needs, identify pain points, and tap voice of the customer for product roadmapping. - Represent Deccan at industry conferences to evangelize products and serve as product SME in high-stakes sales demos.

Hired to lead teams in implementation and configuration of Deccan’s software products for public safety agencies.- Managed critical implementations for FDNY, Queensland Ambulance Service, LAFD, Boston Fire, and more, leading Deccan staff and client teams in both on-site and remote capacities for projects ranging from 6-18 months with up to multimillion-dollar contract value. - Supported clients in defining business rules, distilling requirements, and setting milestones and timelines. - Leveraged Agile and Scrum methodologies for technical team efforts. - Led delivery of demos that enabled non-technical audiences to grasp complex technical concepts.