Analyze revenue cycle problems and implement solutions for improvement. Track and report on billing errors to identify training issues. Work closely with development team to implement Practice Management System updates. Act as liaison between management, development, IT, software support, and billing teams. Routinely open and monitor SalesForce tickets, contact end users, and update tickets in a timely manner. Participate in super user group sharing expertise on processes and procedures. Communicate and meet with department leads, managers, directors, executives, and providers to resolve internal workflow issues impacting revenue cycle.

Experience includes auditing billing and collection processes. Implementing new EHR and Practice Management Systems. Conducting training, new hire interviews, and staff meetings. Tracking and reporting errors for monthly Quality Assurance meetings. Developing organization procedures and updating forms and manuals. Credentialing with insurance companies.

Manage Implementation process in support of client on-boarding and maintenance. Track and report on key milestones of the implementation process. Act as the liaison between the client, Account Management, and the operational teams. Develop project plans and maintain timeline. Build back office requirements. Manage communications, schedule and lead weekly client meetings.

Audit production & train billing staff. Process billings to patients and third party reimbursement claims. Correct validation errors to effectively submit claims within timely filing standards. Post and reconcile payments. Analyze denials and outstanding claims to resolve root causes and reduce/eliminate denials.

Worked under the direct supervision of optometrists to administer technical testing. Collected patient data, provided contact lens instruction, & visual field testing. Assisted in claim submission, payment posting, collections, front desk assistance, and aging follow-up.