The Divisional Operations Manager (DOM) is responsible for ensuring that all loan files in their division are processed, closed, and funded according to Guaranteed Rate’s established quality, efficiency and customer service standards. A successful DOM will partner with sales management to proactively identify, isolate and resolve problems, and will ensure adequate staffing, strategic planning and load balancing on a divisional level. A DOM will work to promote an effective environment through sales management, VPs and operations support in loan level support and problem resolution. DOMs will support coordinated onboarding strategies with Production Managers, the Transition Team,PODIS, NEST, Recruiting and Regional or Branch Sales Managers, and effectively leverage pipeline, production and quality reports to promote both employee and customer satisfaction.

Responsible for assisting the EVP of National Retail Fulfillment in all aspects of productivity, capacity management and budgetary performance nationally. Also, responsible for coordination of the following departments; Collateral Valuation, Condominium and Co-Op. This includes management and delegation of projects and communication of policy and procedure to all departments company-wide as necessary.

Position entails looking at the big picture operationally and making decisions that will create an efficient process all around. Major projects currently include Renovation Lending and State Housing Programs. The various positions over the years has allowed me to see the multiple components that go into the processing of a file. That has now allowed me to make educated choices and communicate them effectively.

• Managed four audit teams including Underwriting and Closing• Converted Funding Review team into Closing Disclosure Team responsible for preparation and delivery of CD

• Acted as internal representative to foster better relationships between sales and Non-Delegated underwriters• Reviewed and analyzed file documentation to properly mitigate and document policy exceptions.

Introduced and trained on various alternative loan programs such as USDA Rural Housing, City of Chicago TaxSmart and other Housing Finance Agencies.

• Increased and promoted product lines including Government, Housing Finance and Broker niche products• Managed relationships with all Mortgage Insurance Companies which included pricing, contract negotiations and non-delegated underwriting

• Licensed loan originator in state of Illinois• Responsible for initiating new business through lead sources such as Lending Tree and Lower My Bills• Built loan application according to underwriting guidelines in order to obtain approval