Lead Owner Service Account Manager
Proactively monitor developments that could impact the Owner’s flight plans such as weather, mechanical issues and ATC delaysDevelop and provide solutions to resolve critical situations with flight schedulesActively train and mentor new employees that are assigned to the teamResearch past fight disturbances for case analysis reconciliation and to properly follow-up with involved partiesUnderstand and explain contract limitations, FAR part 91, Subpart K and Part… Show more Proactively monitor developments that could impact the Owner’s flight plans such as weather, mechanical issues and ATC delaysDevelop and provide solutions to resolve critical situations with flight schedulesActively train and mentor new employees that are assigned to the teamResearch past fight disturbances for case analysis reconciliation and to properly follow-up with involved partiesUnderstand and explain contract limitations, FAR part 91, Subpart K and Part 135 Flight RulesRun daily and monthly reports to check TFR’s, NOTAMS and QC flights for any performance limitationsProvide price quotes and offer alternate options for flight itineraries and third party servicesServe as liaison between the owners and internal and external partnersDevelop and maintain Owner relationships for retention and renewal of contractsProvide on-site assistance at heavily utilized airports where needed for special events and holidays Show less