Jamie Carr Email and Phone Number
Jamie Carr work email
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Jamie Carr personal email
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With progressive years of experience, I successfully gather customer insights and mine customer feedback across all customer touch points and channels to improve customer satisfaction. As a mission-driven leader, I interpret feedback, translate research findings, and develop compelling stories that convey meaningful synthesized insights to persuade stakeholders to take concerted, informed actions.As a customer-focused professional, I manage all aspects of the enterprise client implementation process from initiation to transition while ensuring a positive client experience during implementation. I also serve as the primary point of contact for multiple, concurrent projects that vary in size and scope.Furthermore, I am adept in developing, implementing, and managing a comprehensive Voice of Customer program to provide insight into customer satisfaction and standards for customer experience.====================Core Competencies====================✓ Customer Experience & Voice of Customer✓ Stakeholder Communication & Engagement✓ Feedback Interpretation & Assessment✓ Data Analysis & Customer Insights✓ Customer Success & Engagement✓ Customer Service & Support✓ Customer Adoption & Adaption✓ Customer Survey Development✓ Continuous Process Improvement✓ Project & Program Management✓ Digital Transformation & Change Management
Oracle
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Senior Manager, Business Process & Quality, Consulting MethodologyOracle Mar 2017 - PresentAustin, Texas, UsOwn and champion business process (performance) improvement strategies impacting Cerner client engagements. Work with business stakeholders to develop Consulting Framework (Methodology), provide support & education for internal teams and drive adoption. Identify data points for baseline analysis, consult with data analyst to develop analytics strategy, and lead performance analysis and discovery with clients to develop a performance improvement strategy and approach that achieves improvement objectives. Delivered strategic direction and leadership to a highly motivated team of associates responsible for client engagement deliverables.• Strengthen client engagement by delivering performance improvement strategy and approach for targeted improvement.• Supported business development by defining new portfolio offerings via creation of collateral and repeatable processes.• Raised employee engagement by delivering consistent and timely guidance and feedback to encourage success.
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Lead Consultant, Business Process Improvement, Consulting MethodologyCerner Corporation 2014 - 2017Kansas City, Missouri, UsSpearheaded cross-functional collaboration to identify and improve business processes (performance). Led and drove continuous business process improvement initiatives across the enterprise. Presided over and managed project (business process improvement) prioritization and governance structure. Analyzed business processes and identified and implemented process solutions. Ensured new processes were critical, relevant, understood, and supported. • Significantly improved customer success by establishing and promoting best practices for adoption and adaption.• Helped meet business requirements by identifying operational improvements, enhancements, and system customizations.• Advanced quality and outcomes, while reducing costs by establishing and cultivating strong relationships with clients. -
Engagement Leader / Project ManagerCerner Corporation 2011 - 2014Kansas City, Missouri, UsDrove overall definition, delivery, and planning of integration-related work during Cerner’s software implementation and services efforts. Liaised between Cerner and government clients in Australia, ensuring all targets and requirements were completed on schedule and within scope. Acted as primary contact for a wide variety of issues related to client integrations. Motivated and managed direct reports responsible for delivering workflow and solution design to achieve defined benefits.====================Select Achievements:====================• Helped win and negotiate contracts with government clients by leading sales demonstrations in Singapore and Australia.• Increased client engagement and success by building strong relationships with clients to provide engagement support. • Consistently delivered projects under tight deadlines by partnering effectively with internal and external stakeholders.
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Engagement Leader / Project ManagerCerner Corporation 2009 - 2011Kansas City, Missouri, UsLed overall definition, delivery, and planning of integration-related work during Cerner’s software implementation and services efforts. Served as a liaison between Cerner and commercial clients, ensuring all targets and requirements were completed on schedule and within scope. Acted as primary contact for a wide variety of issues related to client integrations. Inspired and led direct reports responsible for delivering workflow and solution design to achieve defined benefits.====================Select Achievements:====================• Successfully managed project new Cerner Millennium software implementation for a large hospital in West Virginia. • Controlled costs by coordinating resources, scheduling, and other factors including financial metrics involved with projects. • Drove testing and troubleshooting of capabilities with assigned technical resources throughout the lifecycle of a project.
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Solution Architect, Enterprise Scheduling Management & Patient Administration System SolutionsCerner Corporation 2007 - 2010Kansas City, Missouri, UsWorked with U.S. and International clients to design Cerner Millennium, an automated enterprise scheduling management solution suitable for medical practices. Served as a subject matter expert for the Cerner Millennium solution, including enterprise scheduling management and enterprise registration management, as well as Cerner Health Information Management. Provided strategic direction to 11 direct reports responsible for delivering workflow and solution design to achieve defined benefits.====================Select Achievements:====================• Successfully converted 7 hospitals to Cerner solutions by leading teams to provide clients with solution design and delivery.• Grew revenues by identifying new capability offerings and selling additional functionalities to clients to close system gaps.• Boosted client satisfaction by resolving client concerns raised during installation, maintenance, and solution application.
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Senior Business AnalystCerner Corporation 2007 - 2007Kansas City, Missouri, Us
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Delivery Consultant, Patient Administration SystemCerner Corporation 2005 - 2007Kansas City, Missouri, Us
Jamie Carr Skills
Jamie Carr Education Details
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Missouri State UniversitySpanish (Proficient)
Frequently Asked Questions about Jamie Carr
What company does Jamie Carr work for?
Jamie Carr works for Oracle
What is Jamie Carr's role at the current company?
Jamie Carr's current role is ➤ Customer Experience Specialist ➤ Project Management Professional ➤ Business Process Improvement, Methodology Expert: Synthesizing Customer Feedback To Craft A Meaningful Narrative Grounded In The Customer Point Of View.
What is Jamie Carr's email address?
Jamie Carr's email address is ja****@****ner.com
What schools did Jamie Carr attend?
Jamie Carr attended Missouri State University.
What skills is Jamie Carr known for?
Jamie Carr has skills like Cerner, Business Analysis, Customer Service, Consulting, Healthcare, Project Management, Windows, Ehr, Healthcare Information Technology, Public Speaking, English, Program Management.
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