Responsible for development and implementation of Chief Information Office programs through creating data-driven, scalable, organization-wide processes. Identify process efficiencies and automationopportunities to support CIO objectives. Utilize JIRA/Confluence, Atlassian, PowerBI and other internal applications to drive future work and visualize past performance.Program Experience:- Managed program budget of $60M with expectations to deliver $95M in savings- Fostered a culture of robust and comprehensive documentation resulting in a passing grade from an Office of Inspector General audit- Provided regular status updates to steering committees, stakeholder groups, and executive leadership- Responsible for managing continuous improvement process, which reported 204,000 hours of savings in 2022

Responsible for leading projects based on defined priorities, ensure scope of deliverables and timelines are met, identify risks and issues, and remediate as needed. Partner with stakeholders and project customers to ensure process improvements are aligned with desired outcomes. Project Experience: - Using historical 571 claim payment data and modeling, successfully stood up a pilot, which would calculate a payment for a pool of loans. This process ultimately saved time at the servicer and FNMA as no claims needed to be submitted or reviewed. - Successfully developed strong partnerships with QC, QA, and Risk while implementing and/or modifying processes- Stood up the disaster inspection process to comply with policy- Worked with various servicers to assist in claims from NPL sales

Led the escrow department responsible for managing a portfolio of 190,000 accounts. Analyzed and managed daily workflow to ensure insurance was placed and tax bills were paid prior to economic loss. Presented department data to the accountable executive and routinely worked with legal, compliance, business risk office and auditors to ensure processes were compliant with investor and regulatory requirements. Managed business initiatives which support streamlining and improving business processes. Utilized scrum and waterfall methodologies while working with various internal and external business partners to successfully deliver results and report deliverables to senior management. Key Achievements: - Successfully achieved a satisfactory rating during two OCC audits. - Updated flood insurance procedures to ensure the company adheres to federal regulation requirements, while working closely with the insurance vendor to resolve identified gaps in the process. - Defined and implemented the REO insurance process. Project Experience: - Managed key business initiatives including statute of limitations, home equity corporate advance, lien monitoring, BAU settlement, streamline modification, BK payment change notification, assumptions and FNMA compensatory fee.

Responsible for a 298-person staff including eight direct reports in multiple states within the U.S.A and two locations in India. Responsible for the adherence to FNMA, FHLMC, and private investor requirements while validating and reconciling $6 billion in annual revenue and reporting results directly to the SVP. Act as a project manager with other senior leaders to review process flows and make recommendations for improved efficiency for multiple business units. Responsible for vendors complying with state and federal requirements as well as measuring and meeting key performance indicators and quantifying the results through scorecards. Key Achievements: - Increased production by 68% during a three month period after making strategic process flow enhancements. - Decreased investor payment time frame by 42% by negotiating and implementing a process for automatic payment receipts. - Achieved investor claim timeliness of 99.9% and overall claim quality of 96% since 2009 by developing improved reporting, process automation, and working closely with the quality assurance group to implement remediation training. - Decreased aging receivable population by 88% within 1 year through procedural changes and reporting improvements.

Manage daily responsibilities as related to mortgage loan processing and closing for success measured by quality and quantity. Act as a lead on escalations for team members and assist new team members in their understanding of mortgage processing and closing procedures. High level of problem solving skills demonstrated within outlined parameters of authority and position. Review and determine appropriate action based on file condition and document review according to underwriting level of authority. Partner with internal and external sales partners, title companies, and customers in all related functions in the processing and closing of residential mortgages. Educate all parties to processes, calculations, and provide the information necessary to complete transactions.

Responsible for the preparation of individual and corporate tax returns as well as bank statement reconciliation, accounts payable and receivable, monthly and quarterly earnings statements, general ledger accounting, and payroll processing for clients.