Jamie Morris Email & Phone Number

Brighton, United Kingdom

• Setting up new individual and company members on our system, received from internal customers and external brokers and group secretaries• Enroll Corporate members which adheres to specific and bespoke enrolment requirements • Fully trained on underwritten enrolments and groups• Handled/managed queries with brokers, internal stakeholders, group secretaries and members via phone and email• Ensuring great customer service• Making sure I am a line of defense for fraud due diligence and regulations. I do this by referring to the Non Standard Sales List to check if there are any restrictions in any countries when enrolling members, and highlighting this to sales or the Broker/ group secretary.• Working closely with the Corporate Implementation team by handling DHA (Dubai Health Authority). This includes more in depth enrolments for example ensuring that the pictures are clear and cut for the membership cards, I am responsible for the accurate input of their visa, passport and national ID information along with the other regulatory requirements that are set out by the regulator.

Brighton, United Kingdom

Ensure an exceptional customer experience for our customers by swiftly and accurately responding to and resolving all customer requests and queries. Customer contact will be across all communication channels – phone, email, web chat and letter. My individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance and regulation. Main Responsibilities: • Taking end to end ownership for the resolution of all customer enquiries and contacts. Manage all queries through to resolution• Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact• Complying with all regulatory and governance requirements including FCA and Treating Customers Fairly• Achieving all targets for contact handling, turnaround times and quality• Support new team members• Being a role model for the team demonstrating outstanding personal behaviours and performance• Being a Customer Service Champion. Contribute to the continuous improvement process by putting forward ideas for improvement and making a contribution to focus groups• To pro-actively manage a portfolio of global Intermediary network schemes; retaining, maintaining and expanding business in line with agreed targets. • To establish and develop effective relationships by managing a regional portfolio of business customers.• To deal with our customers face to face when they come to Brighton or when we visit clients

Brighton, United Kingdom

• Setting up new individual and company members on our system, received from internal customers and external brokers and group secretaries• Enroll Corporate members which adheres to specific and bespoke enrolment requirements • Fully trained on underwritten enrolments and groups• Handled/managed queries with brokers, internal stakeholders, group secretaries and members via phone and email• Ensuring great customer service• Making sure I am a line of defense for fraud due diligence and regulations. I do this by referring to the Non Standard Sales List to check if there are any restrictions in any countries when enrolling members, and highlighting this to sales or the Broker/ group secretary.• Working closely with the Corporate Implementation team by handling DHA (Dubai Health Authority). This includes more in depth enrolments for example ensuring that the pictures are clear and cut for the membership cards, I am responsible for the accurate input of their visa, passport and national ID information along with the other regulatory requirements that are set out by the regulator.

Brighton, United Kingdom

I was responsible for printing all documents and membership cards for Bupa Global including United Health Care, Platinum, Oman Insurance Company, Raffels, Ingosstrakh, Arab Orient Ins.Co & Al Ahlia Ins. Co. In Brighton we remain the central hub for printing & am able to access & work from the Egypt, Hong Kong, Singapore, China, Australia, UAE and ihi Denmark print queues.