Jamie Day Email and Phone Number
Staff Program Manager @ Warner Bros. Discovery | A-CSPO, CSPO, CSM, ITIL | X-Google at
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Warner Bros. Discovery
Jamie Day's Location
New York, New York, United States, United States
Jamie Day's Contact Details
Jamie Day work email
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Jamie Day personal email
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About Jamie Day
Hello, I'm Jamie Day. I am an innovative, customer-oriented program and project manager with over 10 years of extensive experience in building teams and using agile methodologies to drive initiatives, to deliver software features, and to manage implementations and migrations. I am SAFE 5-certified for PO/PM, and am a Certified Scrum Master and Certified Scrum Product Owner. My in-depth expertise, attitude, and commitment towards achieving excellence enable me to deliver on technology-enabled business initiatives that drive dramatic improvements in revenues, profits, and operational efficiency. I have experience managing multiple, global business-critical IT projects and programs for major companies, including Warner Bros. Discovery, Caesars Entertainment, Google, Dalet Digital Media Systems, Warner Media, ViZRT, and Thomson Reuters. I strategize, plan, and execute on complex technology programs that have far-reaching implications for clients, employees and stakeholders. My key skill is to effectively combine program and project management expertise, business acumen, and deep knowledge of technology to achieve business objectives. I have years of experience motivating agile teams to develop, test and deploy innovative software and hardware solutions. These high performing teams create value for the organization by producing the tools that drive collaboration, productivity and efficiency through integrated product platforms that support business processes and workflows across industry sectors. Areas of Expertise:IT PROGRAM & PROJECT MANAGEMENT | CLOUD METHODOLOGIES | AWS | AGILE & WATERFALL METHODOLOGIES | BUDGET MANAGEMENT | PRODUCT DEVELOPMENT | PROCESS INNOVATION | SDLC | CROSS-FUNCTIONAL TEAM LEADERSHIP | TRAINING | UX DESIGN | DIVERSITY & INCLUSIONI'm also an independent book publisher. Please see Free-Grace Press website for more information https://free-gracepress.com/I also develop affordable housing for artists /writer's and remote IT workers via a non-profit real estate development corp. called Compost Art Center. Please see our website here for more information - https://compostartcenter.org/ Thanks for Your Interest!
Jamie Day's Current Company Details
Warner Bros. Discovery
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Staff Program Manager @ Warner Bros. Discovery | A-CSPO, CSPO, CSM, ITIL | X-Google
Jamie Day Work Experience Details
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Staff Program ManagerWarner Bros. Discovery Sep 2021 - PresentNew York City, UsStakeholder Comms- Led weekly business review for Global Technology 180 staff, including the CTO and directs to present operational metrics for the Service teams within DTC.- Automated delivery of Incident Management KPIs by designing ever-green reporting and developing TP percentile calculations to use Max App data.Incident Management / Retrospectives / SLO Goal Achievement- Responsible for Global Tech Incident Management OE process and reporting.- Collaborate to define service-level definitions for Sev-1 through Sev-4 incidents.- Drastically reduced Sev-1 incidents within Q1 2022 by 92% and Sev-2 incidents by 89%.- Create Incident management processes such as the Sev-1 Call Leader program.- Create a retrospective process to ID the root cause of incidents and fix it forever. - Create competitive metrics for OE target goals.Relationship Management- Created OE Champion Program to facilitate Incident follow up.- Onboarded service teams by training on alert creation and fine-tuning, incident, change, and retrospective processes.- Created incident management training videos.- Champion and partner with the TOC team to separate technical and content incidents.Release Management- Achieved seamless execution of release, working to set up launch procedures and support service teams for release of Max app in US and LaTam, and the D+ app in Canada, Brazil, Philippines, EMEA, and Germany and Austria.- Tracked release date launch issues to prioritize and assign to teams to resolve, mitigating issues.- Led post-launch hyper-case bridge calls to ultimately achieve a successful launch.Program Management / Team Lead- Lead a 5-person team using Agile methodologies to design, build, and launch Enablers (business agility tool) to support operational excellence goals.- Lead quarterly planning to align the team on business initiatives.Team Management- Doubled team Sprint velocity within the first 3 months by clarifying the vision and project requirements.
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DirectorFree-Grace Press Jun 2017 - PresentSouthampton, Ny, Us -
DirectorCompost Art Center Aug 2013 - Present -
Airbnb Super HostAirbnb May 2015 - Apr 2024San Francisco, Ca, Us -
Technical Project ManagerCaesars Entertainment, Inc. Mar 2020 - Sep 2021Las Vegas, Nv, UsProject Management: Serve as project manager on multiple large-scale technology initiatives for the Caesars Sportsbook and Caesars Rewards teams. Manage and execute entire projects from inception to completion, on time and on budget, including developing detailed project plans to track progress against key milestones, monitoring schedules and timelines, and ensuring successful delivery. Effectively communicate insights and recommendations to key stakeholders, keeping them informed about project status and progress throughout the project lifecycle. Merger: Served as the project manager overseeing IT-related activities related to the key merger of Caesars and William Hill which increased earnings opportunities and streamlined registration for 1.4 million customers. Play key role in the integration of Caesars Rewards on Caesars Sportsbook to earn rewards online, the key reason for the merger and supported by a $500 million marketing budget. Migration:Acted as lead project manager for migrations from legacy to new systems for customer betting. Leveraged SQL to standardize data. Contributed to the project’s significant success, surpassing expectations.Revenue Growth: Led a project to launch mobile sports betting in Iowa, helping to achieve a record goal 4 days after launch for highest profit ever attained in the state.IT Delivery:Oversaw the technical integration of Caesars rewards and managed delivery of key milestones with 5 separate teams including: Backend dev, API-dev, Front end dev, Player account management dev, and Smart data platform integration. Team Leadership: Lead high-performing teams to deliver, configure, and build software tools and applications. Cross-Functional Collaboration: Orchestrate teams across the organization to form and deliver a change through a software implementation.Communications: Manage key stakeholder and internal team communications and reported status to executive management. -
Developer Relations Program Manager / Technical WriterGoogle Nov 2019 - Mar 2020Mountain View, Ca, UsProgram Manager: Own technical program initiatives from conception to launch. Created program management standards, determining program cost and schedule, resource requirements, and controls. Technical Writing: Created key components of the Google.dev website, including Topic Pages and Learning Pathways, which continues to increase in users and page views, and provides users with the most up-to-date content.Cross-Functional Team: Forged relationships with marketing managers, developer-advocates, and product managers. Process Management: Optimize processes to improve operational performance, cost-effectiveness, technology governance, and time to market. Manage release status, updates, risks and the mitigation, and issues along with the plans to resolve the challenges. Developed a process to add metadata for Google Analytics tracking to Learning Pathways and Topic pages. UX Design Studies: Led design delivery and initiated UX studies with international participants to seek feedback on new website features.Technology Development/Coding: Build site pages, working with Critique to manage code changes and Cider to edit topic pages for Cloud content. -
Project Manager / Business Analyst For Iam Aws CloudWarnermedia Apr 2019 - Nov 2019New York, Ny, UsProject Management & Business Analyst: Served on a hybrid role as a project manager and business analyst for WarnerMedia’s Application and Identity Architecture team.Cross-Functional Team: Worked with cross functional teams across the brands (Turner, Warner Bros., HBO, OtterMedia, and Warner Media corporate).Cloud Methodologies: Deployed Cloud methodologies to reduce operational costs and premise footprint. Assessed, planned, designed, and migrated applications on AWS cloud. Migrated Identity Services software and Okta platform to the cloud using Amazon Web Services (AWS) and Microsoft Azure as a second phase. Agile & Waterfall Methodologies: Led a team using agile best practices as well as a waterfall methodology. Oversaw quality through testing; developed extensive test scripts and reviewed areas of risk to preempt potential issues.Reporting: Created an executive, quarterly-report for key executives for IAM initiatives.Data Application: Project managed the Xandr data application onboarding for SSO access and role-based permission management for brand end users. -
Program Manager - Head Of Projects Usa East CoastDalet Digital Media Systems Jan 2018 - Apr 2019Levallois-Perret, Île-De-France, FrProject Management: Oversaw a diverse array of client-facing projects. Managed deadlines, budgets, and activities, optimizing resources, and controlling project scope. o A $2.5M program of projects for NBCU to upgrade their broadcast software at 5 local news broadcast stations. o A $1M software upgrade project for The Weather Channel.o A $300k project for CBS-interactive.o A $2.5M program for Charter Spectrum to upgrade stations and create new channels in new markets.o A $800k broadcast software project for Catholic TV, and a $250k project for Maple Leafs Sports and Entertainment. Team Management: Supervised and mentored a team of four Technical Project Managers and five system engineers to deliver a portfolio of business-critical software projects for broadcast media station.Software Implementation: Managed six large software implementation projects, developing and executing specific workflows tailored to the business processes. Delivered software to support the first non-metal, IP-only broadcast studio for local news in Philly. Delivered video streaming software. Deployed a $1M software upgrade for The Weather Channel, collaborated with customers to improve TV broadcast, digital media and radio distribution workflows. Operational Efficiency: Provided suggestions to improve efficiencies, reduce costs and drive business initiatives. UAT & Training: Created test scripts and training sessions based on the business workflows. Evaluated deliverable quality. Organized training, dry run rehearsals, launch, and support. System Upgrade: Consulted and project managed system implementation for live-event media.Kanban: Leveraged Kanban during project deployments to guide internal teams.Cross-Functional Management: Worked with internal cross functional teams to define feature requirements and report bugs.Change Management: Defined and applied change management techniques.Customer Management: Provided regular status updates to customers. -
Program Manager For Applied Digital SkillsGoogle Sep 2016 - Jan 2018Mountain View, Ca, UsProgram Manager Level 4 – Engineering Education Learning Lab (Sept 2016 - Jan 2018)Product Development: Developed and implemented new features and content for an online educational platform as part of an agile team. Led daily standups for product features and new courses that would be used by teachers and students to receive digital skills training. Conducted product testing. Cross-Functional Team Management: Collaborated with internal cross-functional teams at Google including social outreach, copywriters, teaching fellows, and UX researchers to launch digital sites with 912,000 users.Digital Training: Created and managed digital content for five 6-hour units of high school education for the Applied Digital Skills website. Project managed new courses from concept to launch. Used Drupal software to setup the course and workflows.UX Design: Worked with a UX designer to implement the concept and worked with internal Googlers to review the UX and identify needed changes.
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Program Manager, Corporate Engineering Av DeploymentsGoogle Dec 2013 - Sep 2016Mountain View, Ca, UsProgram Management: Managed high-visibility, complex delivery of Audio-Video solutions into new data centers and offices across the US and in Europe and Chile. I managed simultaneously up to 35 different location-based projects from design through deployment of integrated and interactive audio-visual technology. o Oversaw $1M+ design /deployment projects for 40+ new office construction projects. o Led 35 concurrent projects, including deploying video conferencing in new construction at data center offices across 5 states and new employee offices in states and Switzerland, including enabling Googlers to communicate globally on Day one, meet growing headcount needs and expand Data Center properties.o Oversaw a project to provide an AV solution which enables customers to experience gigabit speeds on their products and attend live concerts and events such as SXSW.Vendor Management: Trained and managed systems integrator vendor to support projects, resulting in a 30% decrease in project completion time and $100k+ labor savings.Budget Management: Managed a $1M budget for hardware, design, and vendor procurement.Wireless Implementation: Led team in the delivery of seamless integration of wireless, broadband, and gFiber networking to let customers experience gigabit speeds in an interactive, integrated environment. Team Management: Directed a team of 5 AV vendors and mentored 10 new deployment program managers.Vendor Management:Issued RFPs and reviewed bids and onboarded and trained system integrator partners. Product Development: Worked on internal product deployments which influenced the launch of Chrome for Meeting.
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Senior Project ManagerDalet Digital Media Systems Feb 2013 - Dec 2013Levallois-Perret, Île-De-France, FrSoftware Solutions: Deployed broadcast media software solutions for HBO, Maple Leafs Sports and Entertainment.Cross-Functional team: Coordinated cross-functional project completion across diverse stakeholders: R&D and product teams, networking, third party integrators, software partners, and customers.Project Management: Oversaw all aspects of project, directing system engineering teams, clarifying technical deliverables, and managing new feature requests and testing for implementation.Product Management: Managed the release of two new products, one for live sports logging and one a media asset management product, replacing legacy versions with enhanced workflow integrations. Vendor Management: Collaborated with executive management and external vendors to troubleshoot, escalate bug fixes in vendor products, resolving potential issues.
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Project ManagerVizrt Nov 2010 - Feb 2013Bergen, Hordaland, NoTechnical Project Management: Managed IT-related projects for television broadcast and sports team customers to deploy digital asset management, video streaming, transcoding/encoding, and graphics integration solutions for FOX, News12, NBC Universal, ShopNBC, PGA, and The Weather Network. Engaged customers’ management and engineering staff on weekly status updates, change requests, new project opportunities, project scope and delivery plans to manage expectations and ensure on-time and on-budget delivery.Financial Management: Forecasted and maintained revenue reporting, utilizing GAAP accounting principles.Software Implementation: Directed simultaneous implementations of Vizrt MAM and Enterprise MAM software with cross functional teams including R&D, support, engineering, and customer business and engineering teams. Team Leadership: Managed Solution Architects and Software Engineers to deliver and test the production system for final customer acceptance. Technology Tools/JIRA: Used Jira as the primary communication tool to manage MAM media asset management deployment projects to broadcasters including NBCU, Fox, and The Weather Network. Training: Developed a custom training program for FOX Broadcast. Trained users, tracked bugs and fixes, and secured sign off/acceptance, working directly with engineering and software executives. -
Knowledge AnalystThomson Reuters Jul 2006 - Nov 2010Toronto, On, CaTechnology Implementation:Collaborated with operational teams and engineering teams within TechOps to design and implement a SharePoint 2007 environment to meet ISO 9001 and 27001 compliance for Knowledge Management of Technology Operations datacenter and operational knowledge within the company. Process Creation:Created a Technology Operations knowledge management process model, technical policy, and KM standards. During the 2008 merge of Reuters and TF, my tool was chosen as the global tool of choice to manage knowledge within TechOps and to organize the TechOps merger working groups to create "One Company, One Year. We has our first "green month" after the merge, and my knowledge tool directly contributed to this achievement to help support operators find the right information at the right time to resolve issues.Reporting: Created a quarterly newsletter for Technology Operations initiatives. -
Business Analyst And Project ManagerTribune Media 2005 - 2006Chicago, Il, UsProject managed a team of 5 developers to build and test web-site features and enhancements for real estate sales website, forsalebyowner.com. -
Technical Copy WriterInterpublic Group (Ipg) 2004 - 2005New York, Ny, UsCopy Writing:Wrote the HP (Hewlett Packard) monthly Small and Medium Business catalog; monthly audience of 1.83 million readers. -
Software Trainer, Technical Writer, Marketing ManagerMiningham & Oellerich, Inc. Jan 2002 - Jun 2004Software Training:Designed and delivered training programs to introduce and develop skills to use a broker commissions trade processing system. Software Implementation:During software implementations, I worked with bank and insurance broker dealer clients' accounting and financial reporting teams to define requirements for features and management reporting. Technical Writing:Wrote system administrator manuals and user manuals.
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Technical WriterGfi Networks Sep 2001 - Nov 2001Technical Writing:Researched and wrote a user manual for GFINet traders using the FX Options foreign currency platform, including how to enter different types of trading strategies.
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Training Consultant / Technical WriterUsa Networks Mar 2001 - Jul 2001London, GbTraining Program Creation: Developed an integrated business and technical training program for Gabriel, the leading advertising sales system for the television industry. Responsible for business and technical procedures, process modeling. Learned responsibilities of an Account Executive, Sales Planner, and Sales Assistant and related job functions to the Gabriel software interface. Cross-Team Collaboration:Served as a user liaison between the technical and business SVPs.
Jamie Day Skills
Sharepoint
Project Management
Management
Visio
Crm
Program Management
Vendor Management
Leadership
Itil
Integration
Business Analysis
Agile Methodologies
Training
Software Documentation
Disaster Recovery
It Service Management
Analysis
Quality Assurance
Software Development
Software Project Management
Process Improvement
Data Center
Xml
Requirements Analysis
Testing
It Management
It Strategy
Change Management
Project Planning
Project Delivery
Business Intelligence
Sdlc
Security
Databases
Knowledge Management
Software Development Life Cycle
Agile Project Management
Cloud Computing
Cloud Storage
Computer Networking
Amazon Web Services
Network Administration
Jamie Day Education Details
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Barnard CollegeDouble Major In English And Philosophy And Graduated Cum Laude -
Pace University - Seidenberg School Of Computer Science And Information SystemsData Modeling/Warehousing And Database Programming
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Stanford UniversityProject Management Certificate Program
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Villanova UniversityInformation Technology Project Management Certificate
Frequently Asked Questions about Jamie Day
What company does Jamie Day work for?
Jamie Day works for Warner Bros. Discovery
What is Jamie Day's role at the current company?
Jamie Day's current role is Staff Program Manager @ Warner Bros. Discovery | A-CSPO, CSPO, CSM, ITIL | X-Google.
What is Jamie Day's email address?
Jamie Day's email address is ja****@****ail.com
What schools did Jamie Day attend?
Jamie Day attended Barnard College, Pace University - Seidenberg School Of Computer Science And Information Systems, Stanford University, Villanova University.
What skills is Jamie Day known for?
Jamie Day has skills like Sharepoint, Project Management, Management, Visio, Crm, Program Management, Vendor Management, Leadership, Itil, Integration, Business Analysis, Agile Methodologies.
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