Jamie Ann Kristine Arona Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

-Greeted all passengers-Quickly and efficiently determined eligibility requirements and streamed passengers into various queues while provided superior customer service;-Validated/confirmed passengers need and right of entry/exit to/from controlled and restricted areas;-Identified acceptable travel documentation to enable passenger entry to certain areas;-Assisted passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks;-Controlled the backflow of passengers into controlled/restricted areas;-Monitored assigned area/zone to ensure the efficient and expeditious flow of passengers;-Anticipated and created memorable passenger experiences;-Established effective working relationships with other Terminal service providers to ensure the availability of products/services consistent with passenger needs (i.e. wheelchairs, electric passenger carts, baggage carts, porter services, etc.);-Prepared Incident/Occurrence Reports for any incident or event that directly involves customer complaints/concerns, safety/security or operational issues/events;-Made recommendations for improvement that will increase the effectiveness of benefit the service delivery to our clients and passengers;-Performed other duties required by the post or as required by the company

Ottawa, Ontario, Canada

-Completed picks for assigned area.-Assisted in post-pick activities.-Set up Service Station and Staging Areas.-Replenished Service Stations.-Loaded Totes.-Ensured that items (food, clothes, etc.) fits company standards.-Worked day, night and overnight shifts.-Moved damaged, defective, and stolen items to Claims Area. Completed Claims log.

Ottawa, Ontario, Canada

-Processed orders from customers-Prepared smoothies, juices, wraps and paninis-Performed sanitation and safety procedure-Refilled required ingredients for food products-Kept the equipment and the whole area of the store clean-Ensured food service is or above standard-Establish methods to meet work schedules-Managed safe money & balance in register

Ottawa, Ontario, Canada

-Provided excellent customer service. -Adaptable to organizational standards and best practices.-Knowledgeable and proactive with cleanliness and sanitation standards.-Handled clients in difficult situations.-Handled front desk, managed client appointments and processed client payments.-Worked during weekends and late afternoon, when needed.-Assisted other staff members in achieving business objectives.