Developing the ServiceNow platform to support multiple domain separated clients in our instance. Mainly focusing on ITOM Event Management but also engaging in the business processes of how the business needs the tool to work to best aid our operational engineers.Specialization in ITOM Event Management: Leading the development and enhancement of ITOM event management capabilities within the organization.Integration and Automation: Designing and implementing integrations with… Show more Developing the ServiceNow platform to support multiple domain separated clients in our instance. Mainly focusing on ITOM Event Management but also engaging in the business processes of how the business needs the tool to work to best aid our operational engineers.Specialization in ITOM Event Management: Leading the development and enhancement of ITOM event management capabilities within the organization.Integration and Automation: Designing and implementing integrations with various monitoring tools to automate event management processes, ensuring proactive identification and resolution of IT issues.Performance Optimization: Developing and refining workflows to optimize IT infrastructure performance, enhance service reliability, and reduce downtime.Collaboration and Innovation: Working closely with cross-functional teams to deliver innovative IT solutions and processes, leveraging the full potential of the ServiceNow platform.Data Analysis and Insights: Utilizing advanced data analysis techniques to provide actionable insights, enabling informed decision-making and strategic planning.Mentorship and Training: Mentoring junior developers and providing training to staff on best practices and new functionalities within ServiceNow ITOM. Show less