Jamie Berrier Email & Phone Number

Newton, MA, US

• Started a residential building/remodeling company and managed day-to-day operations, projects, and records.
• Oversaw payroll, tax returns, and accounting to ensure effective processes, strategies, and compliance.
• Built strong relationships and communicated with clients, employees, subcontractors, and government agencies.

• Oversaw and supported IT systems, software development activities, customer care, vendor services, quality control and assurance, and product management.
• Spearheaded continuous improvement initiative that eliminated redundant systems, resulting in a 25% reduction in cycle time.
• Implemented processes and procedures, resulting in increasing customer satisfaction and reducing production turnaround time by 40%, waste by 75%, and errors by 85%.

New York, NY, US

• Led and contributed to various projects to support B2B Wholesale Mortgage Lending’s Marketing, Sales Support, and Training goals and initiatives (Prime and Subprime).
• Trained and supported more than 300 Sales Representatives in software, tools, and reporting.
• Created job aides and manuals, documented procedures, and conducted calls and training sessions.
• Developed, managed, and analyzed sales/reporting tools, resulting in achieving targeted results of increased customer penetration, account reactivation, or improved data integrity.
• Led client database clean-up project which improved data integrity by 90%.
• Managed and coordinated special events, including national sales meetings and large management meetings, completed within budget and rated exceptional by management and staff.

San Francisco, California, US

• Managed client relationships and teller teams to ensure exceptional customer service, prompt and efficient transaction processing, and the generation of sales through quality referrals.
• Hired, trained, and coached teams of 10 Tellers and Lead Tellers to achieve service and sales goals.
• Successfully provided trend-based coaching and conducted assessment/deployment meetings, resulting in maximized resources, exceeded service and sales goals, and compliance with audit and operational regulations.
• Observed and provided feedback to team members, resulting in strong customer service, risk management, and fraud prevention skills.
• Continually analyzed business processes and proposed improvements, resulting in a complete branch remodel and the privilege to test new sales, scheduling, and reporting software.

Charlotte, North Carolina, US

• Designed and implemented a database for the Design and Drafting Department's designs and drawings.

Software Engineering, Full Stack Web Development

Bs, Computer Information Systems