Jamie Bihl Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Design & Delivery of all of Back Office Operations:• Hiring/Terms, Performance & Individual Development Plans, Group Facilitation, Manuals/Handbook/Policies & Procedures. Implemented PTO, 401K, GAP, Supplemental Benefit, Salary Bands, Bonus Structures and Key Employee Retention Plans.Business Culture Owner:• Leads Staff Meetings, Team Meetings, Offsite Gatherings, Holiday & Culture Events. Keeps present acknowledgement, values, missions and purpose. Implemented onsite training and development resource library and rebranded the organization.Leadership Team Body Leader: • Strategic Planning, Drives Key Initiatives, Accountability, Dashboard, Metrics/KPIs, ROIsFinancial Management:• Primary Decision Maker, Budgeting, Tracking, Reporting, Commissions, Bonuses, ROI, Credit Memos/Journals, Tax, Line of Credit and Check Signer. Continued production and accountability for Accounting Coordinator role.Other Duties: • Bookkeeping - Bank Reconciliation, Accounts Payable and Receivable, Billing and Collections.• Multi-scheduled payroll and 1099 payments for contract & W2 employees (ADP PayExpert/Quickbooks).• Journal entries, Accruals, Prepays, Balance Sheet and Financial Statements (QuickBooks).• All financial reporting to Bank, CPA, CFO and Board of Directors.• Direct Supervisor of back office administrative staff and assistant to Founders. • Identify, prescreen, qualify, submit, prepare, interview, hire and terminate contract employees.• Primary Point of Contact and manager of full life cycle employment for a revolving 80+ contract employee base.• Expense Reports, Collections, Time Collection, Portals, Record Maintenance, Contract Adherence,* On-boarding Off-boarding, background, credit checks and drug screens.• Technical Writing - Policies & Procedures

Transformative Methods for your business. Personal business, professional business, group facilitation, coaching & consulting.

• Configured and managed sophisticated and multifaceted collection software from start-up. • Responsible for 175+ client’s data, collection software stability and support.• Acted as front line support and “right-hand-man” to Director of the Debt Collections.• Acted as liaison between Clients, Sales, Vendors, Management, and Accounting by tracking to resolution concerns or issues.• Increased collections revenue from $35,000 to $510,000 per month, while call center team utilized these system management techniques.• Produced 3000 letters daily, for over 150 government offices.• Wrote 12 instructional segments, 1 operation manual and dozens of sales proposals.• Created intricate query based reports for all levels of management including the Director of Debt Collections, Director of Operations & the Board of Directors.

Product Management for Justice of the Peace and Municipal Court Software Products.

Introduction Leadership Program

401 Certification, Signed English And American Sign Language

Education record