I have over 10 years of leadership experience in the insurance industry, specialising in litigated motor claims and the credit hire and repair market. As the Recoveries Manager at Redwood Services, I oversee the recovery operations on complex and high-value matters involving credit hire and repair demands for not-at-fault customers.My core competencies include managing recovery strategy and execution, providing guidance and coaching to team leaders and senior recovery specialists, and implementing efficient and effective processes to maximise recovery opportunities and outcomes. I empower my teams to deliver exceptional service and performance, while ensuring compliance and quality standards. I am passionate about driving innovation and improvement in the credit hire and repair sector, and collaborating with internal and external stakeholders to achieve win-win solutions.