Jamie Cagod Email & Phone Number

Calgary, Canada Area

• Developed and implemented a Scoped and CSM Application, SLA Management, documented development work, and provided knowledge transfer for a Pharmaceutical company.• Developed detailed Test Plans for release version upgrade for an Oil and Gas company.• Performed UAT for a telecommunications company.• Part of ServiceNow Development and Support Team for various company.• Developed, implemented, enhanced ITSM (Incident, Problem, Change, Service Request,Knowledge Management) for various company

Calgary, Canada Area

• Gathered and Identified requirements• Developed, implemented, enhanced ITSM (Incident, Problem, Change, Service Request, Knowledge Management) for various companyo Developed catalog items, workflows, scripting (business rule, client scripts, script include)o Developed form layouts, notifications, UI actions and policies, application UI and moduleso Worked on ACL and system properties• Developed and implemented Contract Management for a Canadian financial services company and Health services company.• Developed and implemented Legacy HR for a Canadian financial services.• Performed UAT and addressed issues after an upgrade for various company.• Good basic knowledge in Service Portal, Angular JS, HTML, and CSS.