Jamie Canham Email & Phone Number

Lowestoft, Gb

The Speechmark, London

London, United Kingdom

- Managing the Retail Space Planning Team. Responsible for driving the profitability of the Business through the effective use of macro & micro space in 400+ Retail Stores.- Integral part of the new store design process, ensuring relevant devices and point of sale are showcased through the maintaining & governance of set Design Principles.- Winner of Retail Week Rising Stars - Merchandising Individual of the Year 2017

Newbury, Berkshire, United Kingdom

- Maintaining the store layouts (macro space) and planograms (micro space)- Maintaining demo & dummy device availability including New Store demo device fulfilment process..- Maintaining the CMS solution displaying interactive content on demo devices in store.- Supporting the Retail Estate through effective communications.

Nationwide, Uk

Retail Implementation Specialist within the Retail Development Team at Vodafone UK. This was a field based role covering all Regions in the UK.The role required me to manage the successful opening of New, Refit and Relocated Vodafone Stores. This was often a 14 week plus process for each store in which I guided the store team through all stages of the refit journey, from store closure through to reopening and eventually handing them back into business as usual support streams. The role allowed me to hone and develop my planning and organisational skills, liasing with various stakeholders to ensure a smooth and successful opening. I also had ample opportunity to draw on my existing people and communication skills via regular contact with the store team, as well as monitoring progress and reporting back into the Project team at Newbury HQ. Due to the nature of the role, my time management, organisational and planning skills developed rapidly throughout the Project and the role allowed me to experience Vodafone Retail from a different viewpoint. The role acted as a bridge between Retail and Property and therefore raised my awareness of the impact of a store’s design on the security of Vodafone’s property, our People and our Customer’s data. The placing of a till point, CCTV locations and customer seating location can all impact security and being involved in the Refit process from an early stage allowed me to look for these considerations at design level and flag for resolution.

Norwich, United Kingdom

As Deputy Manager in a busy Band 1 Retail store, I was required to support the Store Manager and draw on the experiences and skills I have learnt and developed in my previous management roles, both within Vodafone and externally. The store structure enabled me to spend time managing the shop floor, motivating and coaching the team, observing behaviours and using my experience to offer assistance. The insights I gained here, along with company kpi's, assisted me in reviewing individuals performance through 121's and PD reviews. It also enabled me to coach performance and develop individuals through regular briefs and in-store exercises. The role also required me to manage performance through the setting and continued reviewing of Action Plans. I’m a big advocate of Sales through Service and took great pride in motivating the team to achieve high sales numbers whilst delivering an excellent level of Customer Service. I was also the store’s iPhone Master as part of Apple’s ‘Telecomms Excellence Programme’ (TEP). This programme required me to be the driving force behind Apple sale’s in store, promoting Apple products to both Customers and Team Members, delivering training to the team through ‘Quick Training’ as well as through Keynote presentations. I myself received weekly training from an Apple Area Store Manager, through online training modules (ASTO) and through attending Apple Training events on a regular basis. I was also required to complete regular challenges on a designated iPhone master App. On this App, I held the position of number 1 performing iPhone Master in the world (UK, Taiwan, Canada, US, Mexico, Singapore & more). As a result I have had the honour of appearing in an Apple '​in-house' promotional video as well as attending Apple European HQ in London.

Newton Abbot, Devon & Norwich, Norfolk

After a year as Assistant Manager in Plymouth, I was asked to take a secondment position as Store Manager of Newton Abbot store. This was my opportunity to take the helm and put the skills and experience I had learnt previously into practice. The store was a struggling Band 3 store with an experienced but unmotivated team when I joined. Through the support of my Regional Manager, effective 121's and regular reviews as well as the introduction of performance management and therefore a consequence to poor performance, the store began to pick up momentum and achieve on a regular basis. This saw the store recognised at the 2010 Direct Sales Conference for exceeding our GP target every month over a continuous period of six months. This encouraged the team further. It was also whilst at Newton Abbot that I won a Catalyst Challenge that saw me directing a Vodafone Viral video featuring Lewis Hamilton and Jenson Button. A definite career highlight! After relocating to East Anglia, I took up a secondment position as Store Manager of the Norwich St Stephens store. This led to me being offered the role permanently after 3 months. My day to day tasks were similar to those achieved in my previous Vodafone management roles, but with increased footfall, targets and FTE. It was in this city centre, Band 2 Store that I feel I most developed my Management Skills due to challenges faced in store and the need to effectively manage performance. During my time there, my Assistant Manager position was filled by advisor’s on secondment. This assisted the development of my coaching skills as I advised and guided these individuals in their new role. Unfortunately, due to the remodelling of the retail estate, St Stephen's closed and the team were relocated to the two other stores, myself to Deputy Manager in Norwich Castle Mall.

Plymouth, United Kingdom

My introduction to Vodafone. In this position I was a member of a brand new team, opening a brand new store. An experience, that I feel, gave me the best possible start to my Vodafone career. This unique introduction helped me to understand the importance of the TEAM and really sparked my engagement and loyalty to the company. We developed and learnt as a team and this was a direct contrast to my previous Role as a Sales Representative and introduced me to a whole wealth of new skills. The role required me to assist the store Manager in the day to day running of the Store. This included scheduling, coaching and development, motivating the team and where necessary, managing performance. I thrived in this environment due to the structured development and guidance I received here. The position also enabled me to hone my people skills and move from a 'telling' management style to a 'coaching and developing' style. The role gave me a great deal of opportunities, a highlight of which was appearing in the Vodafone 360 TV advertising campaign.

Plymouth, United Kingdom

In the position of Commercial Manager I oversaw the Sales aspect of the Branch. I managed both the internal and external sales teams, setting individual targets based on branch targets. Plymouth had been deemed by most to be a dying Branch with poor figures in both Sales and Margin, struggling to reach 75% of its monthly targets. I knew that this was not down to lack of capability or lack of potential business but was down to a very low level of morale and pride from the staff. Through delegating tasks and empowering the team with responsibilities morale improved and both Sales and Margin exceeded targets, month on month. My main responsibilities include driving sales, overseeing Health & Safety, Transport, Banking and supporting the Branch Manager in all other areas associated with Branch Management. The role allowed me to further my knowledge of the building industry, honing an acute understanding of building materials, building regulations and standards.

South West England

My time with Bradford’s saw me develop my knowledge and understanding of the Builders Merchant Industry. I initially joined the Company in May 2003 as a Management Trainee, a programme that would usually last 3 years. This role saw me being placed in various areas of the business in order to gain a broad and varied understanding of the industry and the systems of work employed by Bradford’s During this time I attended many Supplier training events as well as courses run by the Builders Merchants Federation (B.M.F). I finished my training a year early in 2005 and progressed into a full time roll within the Sales Office in Plymouth. In this role I took it upon myself to pro-actively look for increased business. Techniques I used included the targeting of Planning Applications and the creation of a Quote Register, however I was eager to move into the field of External Sales and was given a ledger of 30 or so customers to tend to 1 – 2 days a week. It was through this direct contact with tradesmen that I developed my communication, organisational and people skills as it was highly important to know each customer's project and stage of build to ensure I was promoting the most effective products on each visit. The sales representative aspect of this role required high attention to detail to ensure high quality for my customers and ultimately, their customers.

Norwich, United Kingdom

My role within the store was to assist the Manager in the day to day running of the Store. I was responsible for the ordering of the company’s products, planning Staff rotas, maintaining a safe and hygienic environment and supervising shop Staff. I was also required to calculate Daily and Monthly targets for Sales and ensuring these targets were reached. A vast knowledge of the products was required to ensure products were sold effectively. I was required to cash up at the end of every day and record the takings, customer numbers and the stores accounts as well as banking the following morning. It is the Lush policy to leave the running of the stores entirely in the hands of the Store Management, therefore the success and failure of the store was heavily my responsibility. I decided to accept this position initially to gain a good understanding and a foundation of experience in Management to assist future roles.

Chippenham, Wiltshire

My role within the Company was to receive enquiries from Customers and calculate the time and cost of manufacture, taking into consideration overheads etc., and then submitting for tender. Upon receipt of an order, it was then my responsibility to order all the materials needed to manufacture the item and also to draw up the planning required to complete the job. Effective planning skills were demanded for this role due to the a great deal of contracts in my remit were for customers in high profile sectors of industry including The Ministry of Defence, British Nuclear, The Highways Agency and London Underground. The position required me to work to strict deadlines and adhere to regulations and within guidelines. Within this role I developed effective organisational and meticulous planning skills due to the detailed timescales and manufacturing processes each project required.

Great Yarmouth, Norfolk

Production of components for various sectors of industry – including the oil industry, using a vast range of materials, ranging from high specification metals and alloys to plastic and nylon. Responsible for the planning of each job and required to read the customers drawings (BS308), choose a suitable material and produce the piece to a high standard, often using tight tolerances and working to a deadline. This was on machines such as Horizontal and Vertical Milling Machines, Lathes and Radial Drills. Also required to take on a Fabrication/ Welder role if necessary with the ability to Manual Metal Arc and M.I.G weld, Gas Cut and Metal Fabrication.

Btec Onc Engineering, Mechanical Engineering

City & Guilds 201 in Engineering Lowestoft Pass/Credit NVQ Lv.2 Mechanical Engineering Manufacture Lowestoft Pass/Merit BTEC National.

Education record