Contracted to work with Prince George’s County’s Office of Information Technology to support their website, Intranet and Extranet. Leading the team in support of the website serving over 900,000 residents and 8,000 internal employees. Train content editors in each branch and agency to maintain content in accordance with industry standards and accessibility guidelines. Coordinates and advises home page updates and email/text and social media communications. Oversees graphic design work for all systems and others within the agency. Reviews and advises on updates according to analytics trends and insights using SiteImprove and Google Analytics. Facilitates assistance and collaboration with other teams and county systems. Led implementation of CivicEngage as the government content management system from consultation through training.Serve as vendor contact for issues, updates and billing.

Managed the media team of over 20 volunteers and oversaw the church’s live stream for weekly services, recording and archive management of teachings, and advised on the website and social media updates. Executed two building moves, directed work performed by the integration vendor and coordinated with other audio engineers.

Developed native and HTML5 mobile applications for iPhone, Android and Windows Mobile devices. Built Drupal and WordPress websites in accordance with the designer department mock-ups and specifications. Maintained code through Github and SVN repositories and project management software, such as BaseCamp. Provided support for existing customers by providing ticket resolution.

Aid in training customer service analyst trainees in the various facets of the job. Instruct customers in the many services offered and their uses via help documents, TurningPoint presentations for incoming freshmen or individual guidance. Expedite customer concerns within my scope or escalate and document those outside of my scope. Frequent issues involving account issues (resolved using Datatel to look up records and Active Directory to reset passwords); help with the various Microsoft Office programs or classroom emergencies involving classroom technology. Create a variety of images using the university branding for our Blackboard system.