Jamie Hammond

Jamie Hammond Email and Phone Number

Security Manager @ London Borough of Hounslow | Chartered Manager @ London Borough of Hounslow
hayes, hillingdon, united kingdom
Jamie Hammond's Location
Ealing, England, United Kingdom, United Kingdom
About Jamie Hammond

With over a decade of leadership experience in the security sector, I have demonstrated an unwavering commitment to enhancing safety and security operations across diverse environments. Currently serving as the Security Manager at the London Borough of Hounslow (LBH), my role is pivotal in driving forward-looking public safety initiatives, characterised by operational excellence and community engagement. I am responsible for the modernisation of training programmes, updating outdated procedures, and restructuring our team to align with the Working Time Regulations 1998, whilst ensuring GDPR compliance and optimising budgetary efficiency.Before my return to LBH, I led a dedicated team at The National Gallery, safeguarding invaluable artworks through innovative security measures and a culture of professionalism. This role was preceded by my impactful work as a CCTV Controller at Ealing Broadway Shopping Centre, where I significantly improved emergency response times, setting new industry standards for safety and efficiency.My academic and professional credentials include a Level 5 Diploma in Leadership and Management and a Level 7 Diploma in Strategic Management and Leadership Practice from the Chartered Management Institute (CMI), where I am also recognised as a Chartered Manager. I am a proud member of the Security Institute, reflecting my commitment to excellence in the security profession.Further bolstering my expertise, I hold qualifications in critical areas essential to security management:Level 3 First ResponderLevel 6 Known ConsignorLevel 3 Major Incident Planning and Support (MIP+S)BTEC Level 3 in CCTV LegislationIOSH Managing SafelyBTEC Level 3 in Reasonable ForceThese qualifications underscore my comprehensive understanding of security management, crisis response, and safety protocols, ensuring I am well-equipped to tackle the challenges of today's security landscape.My journey began in retail management, where I developed foundational skills in customer service and team leadership. These early experiences have enriched my approach to security management, allowing me to blend tactical knowledge with strategic insight effectively.As the security environment evolves, I am not merely adapting; I am actively contributing to shaping its future. My aim is to connect with like-minded professionals keen on advancing security management through collaboration, knowledge sharing, and innovation.I invite connections from those looking to explore new dimensions in security management, share insights, or embark on collaborative ventures.

Jamie Hammond's Current Company Details
London Borough of Hounslow

London Borough Of Hounslow

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Security Manager @ London Borough of Hounslow | Chartered Manager
hayes, hillingdon, united kingdom
Website:
hounslow.gov.uk
Employees:
1422
Jamie Hammond Work Experience Details
  • London Borough Of Hounslow
    Security Manager
    London Borough Of Hounslow Jan 2024 - Present
  • The National Gallery
    Security Manager
    The National Gallery Jun 2023 - Present
    The National Gallery, London
    As the Security Manager at the esteemed National Gallery, I have the privilege and responsibility of leading a 25-member team. Our primary focus is on ensuring the safety and security of invaluable artifacts, dedicated staff, and our diverse range of visitors.Key Responsibilities:Leadership & Management:Led and mentored a team of 25 security personnel, instilling a culture of professionalism and high performance.Conduct bi-monthly training sessions that have led to a 20% improvement in team performance metrics, including response times and incident resolutions.Safety & Security:Actively collaborate with Senior Managers and other key stakeholders to develop and implement comprehensive security strategies tailored to the gallery.Conduct regular risk assessments, develop mitigation plans, and ensure strict compliance with both internal and external security standards.Incident & Emergency Response:Establish and rigorously enforce emergency protocols, ensuring that staff are well-prepared for a variety of scenarios.Coordinate and oversee emergency drills, meticulously evaluate team responses, and implement improvements based on findings.Visitor & Public Safety:Develop and implement visitor safety protocols, ensuring a secure yet enjoyable experience for all.Maintain a visible security presence to address concerns proactively and provide immediate assistance when needed.Asset Protection:Implement stringent measures to protect the gallery's invaluable artworks, artifacts, and collections.Control access to restricted areas, ensuring only authorized personnel are granted entry, and that all items comply with gallery guidelines.Key Achievements:Successfully reduced security incidents by 15% within the first quarter through proactive measures and effective team training.Collaborated with law enforcement agencies in three high-stakes incidents, ensuring a coordinated and effective response, thereby mitigating risks and ensuring public safety.
  • London Borough Of Hounslow
    Lead Security Officer
    London Borough Of Hounslow Oct 2020 - May 2023
    England, United Kingdom
    In my role as Team Leader at the London Borough of Hounslow, I was instrumental in steering a multi-faceted security team. My responsibilities spanned from policy overhaul to crisis management, all while maintaining a focus on public safety and asset protection.Key Responsibilities:Leadership & Development:Managed a diverse team, instilling a culture of professionalism and accountability.Conducted monthly performance reviews, identifying areas for improvement and setting achievable targets.Policy & Compliance:Spearheaded a complete overhaul of outdated security policies, aligning them with current best practices.Worked closely with local authorities to ensure compliance with all relevant regulations and laws.Crisis & Incident Management:Developed and implemented crisis management plans, including protocols for large-scale public protests.Conducted post-incident evaluations to identify lessons learned and areas for improvement.Public Safety & Community Relations:Coordinated with local law enforcement and emergency services to ensure a unified approach to public safety.Engaged with the community through public forums and consultations to address concerns and gather feedback.Asset & Facility Management:Implemented state-of-the-art fire safety protocols, including regular drills and equipment checks.Managed the security aspects of public buildings, ensuring the safety of both assets and individuals.Key Achievements:Received a commendation from the Mayor of Hounslow for excellence in managing high-stakes, complex scenarios.Successfully managed security for events with over 1,000 participants, with zero incidents reported.
  • London Borough Of Hounslow
    Security Officer
    London Borough Of Hounslow Oct 2019 - Oct 2020
    Hounslow House
    As a Security Guard at the London Borough of Hounslow, I was entrusted with the safety and security of a new council building, over 1200 staff, and an average of 200 daily visitors. My role was multi-faceted, combining security protocols with customer service.Key Responsibilities:Staff & Public Safety:Ensured the safety of over 1200 staff and up to 200 members of the public daily.Conducted regular site patrols, reporting any findings and ensuring follow-up actions.Team Coordination:Led a team of 9 officers, providing visible assurance to the public.Coordinated team activities to ensure comprehensive coverage of the facility.Customer Service & Public Relations:Served as the initial point of contact for anyone entering the building.Utilised customer service skills to assist visitors and address their concerns.Incident Reporting & Follow-Up:Documented any security or safety issues and ensured they were promptly addressed.Liaised with other departments for effective resolution of issues.Key Achievements:Successfully maintained a zero-incident record during my tenure.Recognised for excellent customer service, enhancing the public's perception of the facility.
  • Ealing Broadway Shopping Centre
    Cctv Operator | Duty Control
    Ealing Broadway Shopping Centre Sep 2017 - Oct 2019
    London, England, United Kingdom
    As the CCTV Controller at Ealing Broadway, I served as the operational linchpin for the shopping centre. My responsibilities extended beyond surveillance, encompassing team management, customer relations, and compliance with GDPR guidelines.Key Responsibilities:Team Management:Oversaw a diverse team of 15+ employees, including car park operatives, security officers, and cleaning personnel.Conducted regular performance reviews and training sessions to ensure optimal team performance.Customer Relations:Managed all customer relations, effectively resolving conflicts and addressing service-related complaints.Handled lost property, ensuring compliance with centre policies and guidelines.GDPR & Compliance:Played a key role in GDPR compliance, reviewing CCTV requests and educating customers on data protection regulations.Liaised with legal and compliance teams to ensure all activities met GDPR standards.Security & Surveillance:Coordinated with other security teams via town link radio to ensure a safe shopping environment.Utilised 125+ cameras for surveillance, often aiding police investigations through detailed reporting.Key Achievements:Regularly contributed to police investigations, providing critical surveillance data.Left the role on excellent terms, seizing an opportunity for career advancement.

Jamie Hammond Skills

Leadership Conflict Management Security Operations Management Security Incident Response Perimeter Security Radio Communication Cargo Security Security Operations Public Safety Report Writing Complaint Management Physical Security Data Governance Surveillance Detection Incident Management Customer Service Management Team Leadership Performance Appraisal Occupational Health Emergency Lighting Fire Safety Asset Protection Cybersecurity Assessment Risk Assessment Corporate Security Conflict Prevention Security Awareness Security Management Aviation Security Customer Service Patrol Supply Chain Security Problem Solving Conflict Resolution Security Access Control Management Major Incident Management Compliance Management Performance Improvement Surveillance Ied Closed Circuit Television Event Security Incident Control Safe Guarding

Jamie Hammond Education Details

Frequently Asked Questions about Jamie Hammond

What company does Jamie Hammond work for?

Jamie Hammond works for London Borough Of Hounslow

What is Jamie Hammond's role at the current company?

Jamie Hammond's current role is Security Manager @ London Borough of Hounslow | Chartered Manager.

What schools did Jamie Hammond attend?

Jamie Hammond attended The Open University.

What skills is Jamie Hammond known for?

Jamie Hammond has skills like Leadership, Conflict Management, Security Operations Management, Security Incident Response, Perimeter Security, Radio Communication, Cargo Security, Security Operations, Public Safety, Report Writing, Complaint Management, Physical Security.

Who are Jamie Hammond's colleagues?

Jamie Hammond's colleagues are Chris Pierre, Margaret Evans, Tom Morgan, Deborah Adams, Nick Woods, Katherine Dunne, Margaret Rosario.

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