Jamie C. Email & Phone Number

• Analyze and obtain all ARTM (Alternate Routes to Market) trade letters• Interpret and delivers reports and analysis• Deliver in-depth analysis with interpretive thinking to define problems and develop innovative solutions• Provide analytical support• Provide functional and technical expertise to departmental end users regarding freestyle and ARTM• related orders• Enter information from various sources into standard spreadsheet templates to track buying patterns, delay in billing status, and any API related issues.• Maintain all ARTM authorized material listings• Understand and perform LEO changes in SAP• Track and analyze daily reports for all freestyle orders• Problem solve freestyle and ARTM related issues by researching and analyzing all available reports and processes• Weekly validation reports

Greater Augusta Area

• Utilize SAP (S4/Hana) for daily distribution of products.• Communicate verbally and electronically with multiple persons within several sales centers to ensure that all sales orders are received accurately, processed correctly and dispatched to the warehouse in a timely manner• Perform same day pickups for merchandisers and customer who are in immediate need of product• Understand and stay up to day on basic product knowledge and vehicle types• Communicate daily with sales center management and dispatch team• Utilize data analysis and route logistics to accurately and efficiently ensure product delivery.

Augusta

• Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired• Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes• Monitor and operate a radio console and computer equipment• Receive and respond to a variety of emergency and non-emergency services and complaints• Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies• Dispatch and coordinate the responses of public safety agencies• Enters and modifies information into local, state and national computer databases

Thomson, Georgia

• Reviewed and maintained case loads.• Self-motivated completion of assignments. Conducted monthly interviews with families.• Completed background searches and correlate information to current known information.

Oxford, Alabama

• Provided assistance to customers and resolved issues that may arise.• Ensured company sales goals were met for employees.• Managed inventory while maintaining accurate and up to date marketing information.• Conducted just in time inventory control.

Augusta, Georgia Area

• Supervised 30+ customer service professionals working under a Verizon Wireless contract.• Conducted weekly meetings with team to review goals and performance. • Provided weekly/monthly progress reports to management to ensure company goals were met.• Resolved customer concerns while meeting and exceeding the client’s goals.