• Successfully worked with project management and senior leadership to plan, organize, and execute a datacenter evacuation and migration to Azure native & Azure VMware Services.• Successfully built an Azure Migrate environment and used it to migrate critical workloads to Azure Native.• Coordinate and lead the Server Engineering team to assess, plan, and implement the migration to Azure VMware Solution (AVS).• Using Azure Migrate and HCX tools, migrated critical workloads to both AVS and Azure Native environments.• Plan, coordinate, and lead resources in executing Windows Server upgrades, migrations, decommissions, while managing incident escalations.• Work as Project Manager where needed.• Worked with Cisco implementing Cisco UCS Hyperflex and UCS Hyperflex Edge technologies.• Maintain Cisco UCS Hyperflex Edge nodes at a branch location.• Assist in managing and upgrading the existing VMware environment. • Define processes, procedures, and technical documentation for various efforts.• Increased communication and teamwork between the offshore & onshore teams by introducing and hosting a weekly SCRUM meeting. • Work with the Compliance team to ensure adherence to security standards.

• Assist with deploying Puppet to tens of thousands of Windows servers. • Document Puppet solutions that will be shared with team members.• Track and communicate to leadership operational and otherwise high priority issues that have large visibility across the infrastructure. • Utilize PowerShell remoting as a tool to remotely troubleshoot multiple nodes simultaneously. • Create and utilize existing scripts for problem resolution automation. • Collaborate with team members and assist with writing complex health checks for Windows Operating Systems.

• Led a team of infrastructure engineers through the process of defining and implementing IT standards, practices, and solutions for a newly acquired company.• Assist managing both physical and virtual server infrastructure including VMware and Hyper-V products. • Converted physical Windows Servers to virtual using various methods. • Managed the change process by defining implementation, back out, and validation steps using various software tools.• Worked with Management and security teams setting security compliance standards for servers and network devices.• Responsible team member for bringing an acquired company to Lowe’s IT compliance and otherwise IT standards.• Work with remote teams and building relationships to have a better 24-hour change implementation and support model. • Developed PowerShell scripts to automate tasks and to use as tools. • Assists in an on-call rotation that supports the infrastructure of 3 different websites that are available 24/7.• Assisted in launching a new website that provides high-end furnishings to customers both domestic and international.

• Provide onboarding guidance and when needed troubleshooting assistance for administrators during their migration to and adoption of Office 365 services including Azure Active Directory Connect, Exchange Online, Skype for Business, OneDrive for Business, SharePoint Online and the Office 365 Suite.• Delivered PowerShell training in a three day session to other employees with great success.• Assist customers with maintaining, upgrading, and finding the best Office 365 subscription(s) to fit their company’s needs.• Provide technical documentation, coaching, and suggestions to customers regarding their Office 365 Subscription(s).• Correspond with customers via email and phone with the utmost professional technics.

• Provide Exchange 2010 and 2013 support for Exchange Online.• Coordinate, execute, and document scheduled weekly Exchange datacenter switchover and switchback exercises.• Use PowerShell to troubleshoot existing environments. • Use Fiddler, Netmon, and various internal tools to troubleshoot connectivity and otherwise problems. • Collaborate with other members of the organization to assist in problem resolution.• Provide material for discussion during training days. • Support BlackBerry Enterprise Server and BlackBerry Administration Server.

7/12 – 1/13, Systems Engineer, William Ives Consulting (Contract via Robert Half Technology)• Support Citrix, VMware, Exchange, and SonicWall technologies.• Implement and document all aspects of network servers and devices.• Assist in Server/Network/Workstation refresh projects for clients.• Interface with high profile clients with minimal interruption to their work days.

• Migrated and supported Exchange as well as Citrix implementations. • Oversee multiple clients and in charge of all their IT and network needs. • Assist in network device as well as server installation, configuration, maintenance, and support.• Document installation, configuration, and troubleshooting information of all technical aspects.

• Configure, support, and administer small to medium size Windows 2003 – 2008 networks. • Install, configure, and maintain a Citrix XenApp 6.0 environment. • Focused clients on how to use IT as an asset, with recommendations for future growth and efficiency.• Maintain business relationships while creating projects that are focused on network security and longevity. • Installed and configured proprietary database applications on servers and workstations with success.

• Install, configure, and support Windows SBServer 2008.• Support Exchange 2003 and 2010 in small business environments.• Test, implement, and document Zenith InfoTech’s Managed Services Infrastructure.• Test, implement, and document Zenith InfoTech’s SmartStyle MirrorCloud business continuity technology.• Administer Autotask ticket work flow rules and notifications.• Upgrade Windows XP desktops to Windows 7 Professional for multiple customers.

• Install and support configurations for Windows XP Professional, Office, Adobe, and Checkpoint VPN products.• Train staff on use of current systems as well as new technology that was being put into place.• Use knowledge base and internet resources to research and document issues.• Support local and network printing issues and installations.• Use BlackBerry Enterprise Server to do basic administration tasks for user accounts. • Support BlackBerry hand held devices in person and on the phone.

• Design, implement, and support small office/home office networks.• Organize and maintain a database of customers with PC/printer/network installs and technical solutions.• Provide solutions and training for people with technology needs not limited to just computers (Audio\Visual).

• Analyze needs of remote users in order to help construct an updated Citrix environment.• Design/test/implement Citrix Presentation Server 4.0 with Access Gateway 4.2 • Set up the Citrix SSLVPN with RSA. • Support desktops and laptops with Windows XP Professional integration with proprietary applications. • Provide information to close the gap between Network Services and Tech Support by providing crucial experience that resolved old and re-occurring issues. • Supported BlackBerry handheld devices for executives and management.• Migrate hundreds of desktops running Windows 2000 professional to Windows XP Professional.

As a consultant at Robert Half, I was available to work at different jobs at different times as needed. This was beneficial to my work experience by creating an opportunity to establish a network of refferrals.

• Support Optimum Online internet connectivity and email over the phone.• Use customer service phone techniques to field calls and troubleshoot issues.• Use Remedy for documenting calls, account lookup, and triaging issues.

Design Audio Visual• Setup, operate, and strike professional audio/video racks and equipment for live corporate meetings and events.• Maintain rental and customer laptop computers.• Provide support for users using Power Point for live presentations.

• Setup, operate, and strike professional audio/video racks and equipment for live corporate meetings and events.• Maintain rental and customer laptop computers.• Provide support for users using Power Point for live presentations.

• Provide network/desktop support for students as well as faculty.• Perform maintenance on desktop and laptop computers.