Jamie Cragnoline Email & Phone Number

Somerville, Massachusetts, United States

Implement LED lighting, weatherization, mechanical, and controls projects on time and on budget.Accurately forecast spend and schedule for an average of $1.2M in project revenue per month.Troubleshoot project issues and scope changes as needed.Effectively manage relationships among multiple contactors, vendors, clients, financing mechanisms, and internal.

Somerville, MA

Greater Boston Area

• In January 2018, OpTerra Energy Services formally changed its name to ENGIE Services U.S., reflecting its ownership by global energy giant ENGIE, the number one energy services provider in the world.
• In my current role as Utility Program Manager, I work on our Channel Partner team to deliver Energy Effective programs for education, government, commercial, and industrial clients that advance key financial.

Greater Boston Area

Greater Boston Area

Selected from a competitive applicant pool for eight week immersive program. Startup Institute helps individuals to develop the skills, mindset, and network to be high-impact at a high-growth company.Curriculum includes SEO, SEM, Customer segmentation, Content and inbound strategy, Wordpress, Mailchimp, Google Analytics, AdWords, A/B testing, SQL, Social.

Boston, MA

Designed and managed service for legacy product lines not a part of other company operations, including rooftop solar and HVAC systems.Supervised team of four customer experience specialists, all managing high-priority cases and inbound call traffic; reported directly to Director of Operations.Reported direction to Director of Operations.Provided training.

Boston, MA

Managed customer escalations, interfacing with internal departments and external partners; balanced business needs with customer satisfaction.Improved business-wide practices for triaging cases and managing resolutions.Supervised and trained team of twenty Customer Service Associates in delivering high level of customer service to inbound callers.

Boston, MA

Coordinated projects from point of sale to post-install among multiple product lines, including weatherization, HVAC, and rooftop solar.Assisted customers in securing project financing.Trained and mentored incoming employees and fostered interdepartmental communication in a fast-paced environment.

Dedham, MA

Oversaw the operations of a congregate site program, coordinating the care of residents with long-term mental illness to support them in recovery through access to rehabilitation, clinical treatment, crisis intervention, and community services.Managed full-time and relief program staff through hiring, supervision, evaluation, and professional development.

Dedham, MA

Delivered Community Based Flexible Supports to provide individuals with a range of mental illnesses access to rehabilitation, clinical treatment, employment, education, housing, wellness, and peer services.Collaborated with CBFS team members and area service providers in providing wraparound support and engaging clients in creating and executing their.

Portland, ME

Developed, organized, and advocated for the District 2 Shared Youth Vision Council, a multi-agency effort with the goal of increasing graduation and decreasing juvenile incarceration in Cumberland County in accordance with Maine legislation.Planned and facilitated monthly meetings and trainings; maintained and coordinated communication with the council.

Portsmouth, NH

Worked fulltime assisting customers with footwear.Addressed customer service issues on a daily basis.Arranged stock, performed inventory, created window displays, and performed other tasks as needed.

Lewiston/Auburn, Maine Area

Assisted students during drop-in hours in all stages of the writing process, from argument development to grammar and citations.Attached to an anthropology course as intermediary between professor and students, assisted students with course assignments.Worked one-on-one with paired writing partners to help them with writing, planning, organization, and.

Lewiston/Auburn, Maine Area

Organized contributing writers, collected articles, and formatted forum section in the weekly periodical.Wrote weekly editorial column.Reviewed and edited sections of newspaper before weekly publication.

Lewiston/Auburn, Maine Area

Staffed the completely student-run coffee house several days per week.Trained and assisted new employees.Coordinated several fundraising events a year and planned weekly special events.

Wallingford, CT

Instructed two high school classes for international students seeking English language proficiency, working in collaboration with two senior teachers. Planned and led lessons, administered tests, graded papers, and mentored and assisted students outside of class.Advised and lived with high school girls in the dormitory, providing for academic, residential.

Bachelor Of Arts, Anthropology

Activities and Societies: Bates Student, Peer Writing Project, WRBC, Ronj, Bates AdmissionsStudied abroad in Uganda, Rwanda, and Jamaica..

Development Studies In Uganda

Activities and Societies: Coursework in Development Studies, Ugandan Culture and Society, and Luganda Language Interned with Reproductive.