Jamie Crouthamel Email & Phone Number

Johns Creek, Georgia, Us

San Francisco, California, Us

Promoted to lead product content development design and production; lead design and development of technical content, and lead revenue enablement. → Guided and empowered cross-functional alignment across sales, marketing, and product teams, effectively bridging productivity, knowledge, and communication gaps.→ Optimized GTM strategy, aligning product roadmap with revenue goals and analyzing real-time sales data and market trends.→ Created innovative content for marketing outreach, lead-gen campaigns, and sales initiatives, including case studies, demo videos, and sales decks.→ Acted as a strategic sales advisor, coordinating resources, designing custom content, and advising on sales strategy and solution architecture.𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀: Figma, Salesforce, Marketo, Strapi, Google Workspace (Drive, Slides, Docs, Sheets), Confluence, Jira, Adobe Creative Suite (Illustrator, InDesign, Firefly, After Effects, Premiere), Midjourney, Wordpress, Python, Javascript, HTML, CSS

San Francisco, California, Us

Promoted to lead revenue enablement programs and sales content strategy, developing custom product and sales content.→ Built a centralized resource hub, standardizing content formatting, organizing resources, and enhancing content visibility and accessibility.→ Developed strategic sales messaging, product stories, and presentation narratives.→ Designed pitch decks, sales calculators, demo kits, interactive prototypes, and RFP templates.→ Cultivated cross-functional relationships, enhancing product team insights with real-time market feedback, leading to a more agile and strategic product roadmap.𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀: Figma, Salesforce, Marketo, Strapi, Clari, Drift, Google Workspace (Drive, Slides, Docs, Sheets), Confluence, Jira, Adobe Creative Suite (Illustrator, InDesign, Firefly, Acrobat, After Effects, Premiere, Animate) Workramp, Camtasia, Midjourney, Wordpress, Python, Javascript, HTML, CSS

San Francisco, California, Us

Recruited to build and implement a scalable, data-driven product enablement program and comprehensive sales content strategy to support Bolt's go-to-market teams. → Built and implemented a comprehensive product enablement program, sales content strategy, and enablement content resource library to support GTM teams.→ Developed strategic sales content, including customized product mock-ups, interactive demo prototypes, and standardized Figma templates, to ensure a comprehensive and effective sales approach.→ Collaborated closely with sales leadership and product teams to identify needs, outline program frameworks, and define performance goals, ensuring effectiveness and alignment.→ Trained teams on products, messaging, resource use, and best practices.→ Advised on sales strategy and messaging, designed custom sales kits, and led resource coordination for strategic sales consultations.𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀: Figma, Adobe Creative Suite (Illustrator, InDesign, After Effects, Premiere, Acrobat, Firefly) Google Slides, Docs & Drive; Salesforce, Confluence, Workramp

Austin, Tx, Us

Managed and implemented complex technical projects involving NetSuite's Global Sales Productivity and Sales Operations teams.→ Vetted requests to procure tools and services involving NetSuite's sales and marketing teams and requests involving the enhancement and/or modification of any piece of NetSuite's sales, revenue, and marketing operations technology stack.→ Planned and managed technical projects initiated by or involving NetSuite's sales, revenue, and marketing teams.

Austin, Tx, Us

As a versatile player-coach in Revenue & Growth Operations, I served as primary systems administrator for our RevOps tech stack, including Netsuite, Marketo, Salesforce, and Oracle CMS platforms. Additionally, I managed Netsuite's internal resource and training site, providing project management, technical support, content management, and strategic consultation.Key Accomplishments:• Led emergency full site and content migration from legacy CMS platform after unexpected company closure and platform end-of-life notification.• Developed and implemented a unifying organizational taxonomy and SEO framework for all of Netsuite’s training and product content, previously scattered and outdated.• Provided strategic enhancement consultation, beta testing, and quality assurance for new Oracle CMS product offering.• Managed rollout of updated internal training site and development of 25 new team-specific training sites.I earned senior leadership trust through effective project management, communication, and technical expertise. Notably, when I led the successful emergency migration of Netsuite's internal training site within my first 3 months, followed by the rollout of of the all new updated and expanded site within my first 6 months. After working in close collaboration with Oracle’s product management team for the Netsuite site migration, I was recognized by Oracle's senior leadership for my thorough communication, project management, and technical acumen, as featured through my testing process and technical documentation. This recognition led to their choice to tap me to work with their teams to lead the overhaul of their own Oracle's internal resource site.

Sales enablement, strategic sales tool design & support including content design and management for the Bronto global sales team.• Development, administration, creative direction and design of new tools and processes to enhance sales, administration and development of Cornerstone LMS, and company online knowledge base. • Creative direction and production of video and content for training, enablement and sales support.• Development and design of presentations for events – internal and external – for Bronto executive leadership. Pitch decks and custom sales decks for key sales prospects in collaboration with our sales and sales engineering teams.• Creative direction and standardization of design system for all sales tools to maintain a coherent visual standard and allow for seamless graduation through the sales process. Considered the go-to person for creative direction and assistance for our Sales Team worldwide. I am committed to creating and maintaining a trustworthy consultative voice for our Sales Team and aim always to provide confidence through assistance for any development or design needs to facilitate sales success for our team. • Executed a time-sesitive and successful transition of all training and sales content when our acquisition required a shift in available LMS and internal sharing and storage platforms. Exceeded target dates and was able to shift the all content in less than 3 months without disruption in ongoing training progress and helped lead design and implementation of this transition within the wider Bronto organization.Technologies: Salesforce, Google Docs, Google Sheets, Google Slides, Google Drive, Cornerstone LMS, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Camtasia, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Acrobat, Adobe Captivate, Zoom, Canon & Nikon digital camera rigging, Confluence, Microsoft Teams, NetSuite CRM, Microsoft SharePoint, Marketo, HTML, CSS, JavaScript, Python

Recruited to leverage quota-bearing sales, training, and program management experience to build and implement engaging and effective onboarding and upskilling programs for Bronto's sales and revenue teams. ▪︎ Built and delivered comprehensive onboarding, upskilling, and cross-training programs offering blended online and in-person learning environments and intentionally designed to foster engagement , connection, and drive while promoting growth and advancement for domestic and international teams – additionally generating crucial in-house talent pools primed with advantageous cross-functional experience.▪︎ Developed and designed engaging LMS coursework, assessments, and enablement content for each of Bronto's sales and revenue teams, including inside and direct sales, account management, customer success, partner, and sales operations.▪︎ Organized additional group training events, allowing teams to learn directly from Bronto product and services experts.▪︎ Facilitated opportunities to enhance partner and customer relationships with invitations to participate in team events, lunch and learns, and other group gatherings. ▪︎ Led and managed sales kickoffs and other on and offsite events, bringing together global teams and promoting learning, networking, and alignment on shared goals and initiatives.▪︎ Built and implemented an in-house product demo certification program designed to ensure product knowledge and effective sales pitch narratives by requiring all team members to deliver an effective, high-level product demo. This resulted in increased sales effectiveness by generating quality warm leads able to be handed directly to sales reps and protecting valuable sales engineering team time. The success and growth of these programs were key achievements, earning accolades and building strong cross-functional relationships, enhancing my personal growth, and supporting sales efforts with additional expertise and resources.

Cupertino, California, Us

Provided technical support and customer care at the Apple Store King Street Genius Bar. This involved not only diving deep into the technical aspects of Apple products – including Macbooks, iMacs, iPhones, iPads, and iPods – to provide real-time technical troubleshooting to customers and complete in-house physical equipment repair; it also required learning to successfully maintain composure and provide consistent multi-tasked high-end, empathetic customer support the Apple Store Genius Bar. ▪︎ Managed an assigned technical support queue (𝘱𝘳𝘰𝘷𝘪𝘥𝘪𝘯𝘨 𝘩𝘪𝘨𝘩-𝘦𝘯𝘥, 𝘮𝘶𝘭𝘵𝘪-𝘵𝘢𝘴𝘬𝘦𝘥, 𝘵𝘪𝘮𝘦-𝘴𝘦𝘯𝘴𝘪𝘵𝘪𝘷𝘦 𝘵𝘦𝘤𝘩𝘯𝘪𝘤𝘢𝘭 𝘴𝘶𝘱𝘱𝘰𝘳𝘵 𝘵𝘰 3 𝘴𝘪𝘮𝘶𝘭𝘵𝘢𝘯𝘦𝘰𝘶𝘴 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘢𝘱𝘱𝘰𝘪𝘯𝘵𝘮𝘦𝘯𝘵𝘴, 𝘦𝘢𝘤𝘩 𝘴𝘤𝘩𝘦𝘥𝘶𝘭𝘦𝘥 𝘦𝘷𝘦𝘳𝘺 15 𝘮𝘪𝘯𝘶𝘵𝘦𝘴, 𝘥𝘶𝘳𝘪𝘯𝘨 𝘳𝘦𝘨𝘶𝘭𝘢𝘳 8-𝘩𝘰𝘶𝘳 𝘴𝘩𝘪𝘧𝘵𝘴).▪︎ Completed assigned, in-house hardware and software repairs. ▪︎ Led one-on-one and group customer and business client training appointments for Apple hardware and apps, Apple Pro apps (Final Cut Pro, Logic Pro, and Aperture), and Adobe Creative Suite apps.▪︎ Participated in the rollout of new and upgraded Apple products, managed lines, conducted in-store training sessions and conducted new product setup or technical support appointments. ▪︎ Achieved Apple certifications: Apple Certified Macintosh Technician (ACMT), Apple Certified Portable Technical (ACPT), Apple Certified Trainer (ACT), Apple Certified Master (Final Cut Studio, Motion, Logic Studio, Aperture), Apple Certified Support Professional (ACSP), Apple Certified System Administrator (ACSA), Apple Certified Specialist (ACS)

Cupertino, California, Us

Oversaw the King Street Genius (technical support) team's day-to-day operations. This included managing in-house support case operations (managing repairs, parts, and supply inventory), monitoring "Genius Bar" support queue on-time status, wait times, and needed appointment prioritization during peak hours, and providing enhanced, empathetic customer service to manage sensitive or difficult customer support situations. Technical support in-house operations:▪︎ Managed intake, documentation, and assignment for in-house product repair cases.▪︎ Coordinated and managed off-site repair cases▪︎ Managed customer case support questions and status reporting.▪︎ Managed repair part inventory and replenishment orders.▪︎ Partnered with the Business Solutions team to manage high-priority client repair and support cases. Genius team people operations: ▪︎ Developed schedules.▪︎ Onboarded new team members. ▪︎ Managed our employee “Grow Your Own” technical training and promotions program. ▪︎ Managed ongoing training, certification, and certification renewal requirements for Genius team.

Cupertino, California, Us

Recruited to join Apple's King Street store business sales team. Provided technical consultation, technical system planning, and solution architecture for local businesses seeking Apple product and software solutions; also worked with existing clients needing to update or expand existing solutions.▪︎ Managed RFPs, pricing, and major accounts.▪︎ Built product solution architecture.▪︎ Managed order progress and client support. ▪︎ Managed product installation for new and existing clients.▪︎ Consulted on and managed large sales orders for key businesses and high-priority clients. ▪︎ Successfully managed a quarterly and annual individual and team sales quota. Achieved individual quota attainment for first ramped quarter and three subsequent full quarters; contributed to overall team quota achievement and for 2009 and 2010. This attainment led to corporate recognition for leading our region in overall sales target achievement for 2009.▪︎ Utilized deep technical knowledge to provide initial technical support for business clients, ▪︎ Coordinated and managed in-house support and repair cases. ▪︎ Led product onboarding and software training for clients and teams.

Co-founded an event and artist management startup, managed local artists, produced and managed collaborative events with local talent and venues, and provided production and event management for charity events. ▪︎ Provided creative direction for events and managed clients. ▪︎ Designed promotional materials and merch; ▪︎ Produced event photography, promotional portraiture, video, and social media content.▪︎ Developed marketing strategy and managed campaigns for local talent, businesses, and events. In the three years we were in operation, we managed 8 local bands, 72 music events, and 2 local festivals and produced 13 charity events. We also hired and mentored local students seeking to develop independent study projects and practical, real-world experience through internships.

Greenville, Nc, Us

Recruited to lead photography for the ECU Athletics program. ▪︎ Photographed portraits, events, and special projects.▪︎ Photographed ECU team games home and away.▪︎ Traveled with teams and photographed regular season, playoff, and championship games and▪︎ Provided game reporting for 𝘛𝘩𝘦 𝘌𝘢𝘴𝘵 𝘊𝘢𝘳𝘰𝘭𝘪𝘯𝘪𝘢𝘯 and 𝘛𝘩𝘦 𝘋𝘢𝘪𝘭𝘺 𝘙𝘦𝘧𝘭𝘦𝘤𝘵𝘰𝘳 sports editorial teams. ▪︎ Developed creative strategy for the athletic department's marketing and communications activities.

Greenville, Nc, Us

Recruited to be the Creative Director for ECU Student Media, providing creative consultation, strategy, and services for university programs, student groups, on-campus events, and special projects.▪︎ Managed creative projects and budgets.▪︎ Provided photography, videography, and design services.▪︎ Managed outsourced media projects and provided any needed creative direction, copy, and design.

Greenville, Nc, Us

Recognized for my work ethic and creative skills, the East Carolina Marketing Team and Student Media Advisory Board appointed me as Creative Director and Designer for ECU’s Centennial Celebration and Homecoming Project. ▪︎ Designed the centennial logo and branding for the Centennial Celebration. (𝘛𝘩𝘪𝘴 𝘭𝘰𝘨𝘰 𝘸𝘢𝘴 𝘭𝘢𝘵𝘦𝘳 𝘴𝘦𝘭𝘦𝘤𝘵𝘦𝘥 𝘢𝘴 𝘵𝘩𝘦 𝘰𝘧𝘧𝘪𝘤𝘪𝘢𝘭 𝘌𝘊𝘜 𝘭𝘰𝘨𝘰 𝘢𝘯𝘥 𝘸𝘢𝘴 𝘪𝘯 𝘱𝘭𝘢𝘤𝘦 𝘧𝘳𝘰𝘮 2008 𝘵𝘰 2017.)▪︎ Designed media kit, signage, event sets, and swag.▪︎ Managed marketing and event budgets.▪︎ Selected and managed vendors supplying media projects, swag, and homecoming events. ▪︎ Developed, designed, and managed integrated marketing campaigns for Centennial celebration events and homecoming game (print, web, radio, and TV).▪︎ Oversaw campus and game day events.▪︎ Shot event photography, including on-field for the homecoming game.

Greenville, Nc, Us

𝘗𝘶𝘭𝘴𝘦, a print and online magazine focused on local culture, food, arts, music, and entertainment, began as an idea developed when the TEC editorial team tried – and failed – to find a listing of new places around our office where we could grab a late-night dinner one evening. I ran with the idea and developed the project into a proposal that I pitched and won approval for from ECU’s Media Director and Directors of the School of Communications. As Creative Director and Production Manager for 𝘗𝘶𝘭𝘴𝘦:▪︎ (Pre-publish) Developed print design, style guides, and content guidelines/framework. ▪︎ Managed monthly editorial calendar, print production, and online publishing; ▪︎ Mentored intern Creative Team assigned to the project.From the initial concept sketched on a napkin at a local bar to securing a renewable funding agreement through collaborations with local business leaders, this project became a significant source of practical learning during my college years. It led to the addition of Pulse as a permanent publication under the ECU Student Media umbrella. While the project has evolved, it continues to serve as an online source of local culture for ECU students and an enduring source of personal pride for the grit and hustle that brought about its growth and evolution.

Greenville, Nc, Us

Promoted to Design Editor and Production Manager for 𝘛𝘩𝘦 𝘌𝘢𝘴𝘵 𝘊𝘢𝘳𝘰𝘭𝘪𝘯𝘪𝘢𝘯. ▪︎ Recruited, hired, managed, and mentored the TEC creative team. ▪︎ Determined daily editorial creative needs and managed project assignments▪︎ Planned content prioritization and finalized daily print layout.▪︎ Managed final production of print and online editions.My career journey with ECU Student Media has been a testament to my progressive growth in creative and leadership skills, from leading and mentoring our talented team to overseeing daily production operations and handling unplanned breaking news coverage. My ability to maintain smooth daily operations while also needing to pivot quickly when handling breaking news creative coverage also highlights the aspect of my growth I am proudest of – my leadership, adaptability, and resilience.

Greenville, Nc, Us

Recruited to act as the Creative Lead for 𝘛𝘩𝘦 𝘌𝘢𝘴𝘵 𝘊𝘢𝘳𝘰𝘭𝘪𝘯𝘪𝘢𝘯, East Carolina University's student newspaper.▪︎ Collaborated with Editor to develop ideas and determine media needs for daily editorial content ▪︎ Designed graphics and charts; and▪︎ Produced and edited photo and video content featured in ECU Student Media. ▪︎ Managed content placement, designed the final daily print layout.▪︎ Managed and coded daily news blog updates.My diverse skill set in various creative disciplines played a crucial role in supporting every aspect of our news team's creative needs, ensuring our daily print and online editions were not only engaging but also operated smoothly.

Greenville, Nc, Us

Sales & Design Manager for 'The Agency', ECU Student Media's advertising and marketing division. ▪︎ Led a talented sales team.▪︎ Successfully carried a personal and team quota ▪︎ Managed key accounts and local business relationships▪︎ Designed ads and managed media requests. My ability to successfully manage my time, meet sales quotas, and keep our clients happy ensured the department’s success and clients’ satisfaction.

Bachelor Of Arts - Ba, Media & Journalism

Bachelor Of Fine Arts - Bfa, Graphic Design