Jamie Crouthamel Email & Phone Number

Johns Creek, Georgia, US

San Francisco, California, US

Promoted to lead product content development design and production; lead design and development of technical content, and lead revenue enablement. → Guided and empowered cross-functional alignment across sales, marketing, and product teams, effectively bridging productivity, knowledge, and communication gaps.→ Optimized GTM strategy, aligning product.

San Francisco, California, US

Promoted to lead revenue enablement programs and sales content strategy, developing custom product and sales content.→ Built a centralized resource hub, standardizing content formatting, organizing resources, and enhancing content visibility and accessibility.→ Developed strategic sales messaging, product stories, and presentation narratives.→ Designed.

San Francisco, California, US

Recruited to build and implement a scalable, data-driven product enablement program and comprehensive sales content strategy to support Bolt's go-to-market teams. → Built and implemented a comprehensive product enablement program, sales content strategy, and enablement content resource library to support GTM teams.→ Developed strategic sales content.

Austin, TX, US

Managed and implemented complex technical projects involving NetSuite's Global Sales Productivity and Sales Operations teams.→ Vetted requests to procure tools and services involving NetSuite's sales and marketing teams and requests involving the enhancement and/or modification of any piece of NetSuite's sales, revenue, and marketing operations technology.

Austin, TX, US

• As a versatile player-coach in Revenue & Growth Operations, I served as primary systems administrator for our RevOps tech stack, including Netsuite, Marketo, Salesforce, and Oracle CMS platforms. Additionally, I.
• Led emergency full site and content migration from legacy CMS platform after unexpected company closure and platform end-of-life notification.
• Developed and implemented a unifying organizational taxonomy and SEO framework for all of Netsuite’s training and product content, previously scattered and outdated.
• Provided strategic enhancement consultation, beta testing, and quality assurance for new Oracle CMS product offering.
• Managed rollout of updated internal training site and development of 25 new team-specific training sites.I earned senior leadership trust through effective project management, communication, and technical expertise..

• Sales enablement, strategic sales tool design & support including content design and management for the Bronto global sales team.
• Development, administration, creative direction and design of new tools and processes to enhance sales, administration and development of Cornerstone LMS, and company online knowledge base.
• Creative direction and production of video and content for training, enablement and sales support.
• Development and design of presentations for events – internal and external – for Bronto executive leadership. Pitch decks and custom sales decks for key sales prospects in collaboration with our sales and sales.
• Creative direction and standardization of design system for all sales tools to maintain a coherent visual standard and allow for seamless graduation through the sales process. Considered the go-to person for creative.
• Executed a time-sesitive and successful transition of all training and sales content when our acquisition required a shift in available LMS and internal sharing and storage platforms. Exceeded target dates and was able.

• Recruited to leverage quota-bearing sales, training, and program management experience to build and implement engaging and effective onboarding and upskilling programs for Bronto's sales and revenue teams.
• ︎ Built and delivered comprehensive onboarding, upskilling, and cross-training programs offering blended online and in-person learning environments and intentionally designed to foster engagement, connection, and drive.
• ︎ Developed and designed engaging LMS coursework, assessments, and enablement content for each of Bronto's sales and revenue teams, including inside and direct sales, account management, customer success, partner, and.
• ︎ Organized additional group training events, allowing teams to learn directly from Bronto product and services experts.
• ︎ Facilitated opportunities to enhance partner and customer relationships with invitations to participate in team events, lunch and learns, and other group gatherings.
• ︎ Led and managed sales kickoffs and other on and offsite events, bringing together global teams and promoting learning, networking, and alignment on shared goals and initiatives.

Cupertino, California, US

• Provided technical support and customer care at the Apple Store King Street Genius Bar. This involved not only diving deep into the technical aspects of Apple products – including Macbooks, iMacs, iPhones, iPads, and.
• ︎ Managed an assigned technical support queue (𝘱𝘳𝘰𝘷𝘪𝘥𝘪𝘯𝘨 𝘩𝘪𝘨𝘩-𝘦𝘯𝘥, 𝘮𝘶𝘭𝘵𝘪-𝘵𝘢𝘴𝘬𝘦𝘥, 𝘵𝘪𝘮𝘦-𝘴𝘦𝘯𝘴𝘪𝘵𝘪𝘷𝘦 𝘵𝘦𝘤𝘩𝘯𝘪𝘤𝘢𝘭 𝘴𝘶𝘱𝘱𝘰𝘳𝘵 𝘵𝘰 3 𝘴𝘪𝘮𝘶𝘭𝘵𝘢𝘯𝘦𝘰𝘶𝘴 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘢𝘱𝘱𝘰𝘪𝘯𝘵𝘮𝘦𝘯𝘵𝘴, 𝘦𝘢𝘤𝘩 𝘴𝘤𝘩𝘦𝘥𝘶𝘭𝘦𝘥 𝘦𝘷𝘦𝘳𝘺 15 𝘮𝘪𝘯𝘶𝘵𝘦𝘴, 𝘥𝘶𝘳𝘪𝘯𝘨 𝘳𝘦𝘨𝘶𝘭𝘢𝘳 8-𝘩𝘰𝘶𝘳 𝘴𝘩𝘪𝘧𝘵𝘴).
• ︎ Completed assigned, in-house hardware and software repairs.
• ︎ Led one-on-one and group customer and business client training appointments for Apple hardware and apps, Apple Pro apps (Final Cut Pro, Logic Pro, and Aperture), and Adobe Creative Suite apps.
• ︎ Participated in the rollout of new and upgraded Apple products, managed lines, conducted in-store training sessions and conducted new product setup or technical support appointments.
• ︎ Achieved Apple certifications: Apple Certified Macintosh Technician (ACMT), Apple Certified Portable Technical (ACPT), Apple Certified Trainer (ACT), Apple Certified Master (Final Cut Studio, Motion, Logic Studio.

Cupertino, California, US

• Oversaw the King Street Genius (technical support) team's day-to-day operations. This included managing in-house support case operations (managing repairs, parts, and supply inventory), monitoring "Genius Bar" support.
• ︎ Managed intake, documentation, and assignment for in-house product repair cases.
• ︎ Coordinated and managed off-site repair cases
• ︎ Managed customer case support questions and status reporting.
• ︎ Managed repair part inventory and replenishment orders.
• ︎ Partnered with the Business Solutions team to manage high-priority client repair and support cases. Genius team people operations:

Cupertino, California, US

• Recruited to join Apple's King Street store business sales team. Provided technical consultation, technical system planning, and solution architecture for local businesses seeking Apple product and software solutions.
• ︎ Managed RFPs, pricing, and major accounts.
• ︎ Built product solution architecture.
• ︎ Managed order progress and client support.
• ︎ Managed product installation for new and existing clients.
• ︎ Consulted on and managed large sales orders for key businesses and high-priority clients.

• Co-founded an event and artist management startup, managed local artists, produced and managed collaborative events with local talent and venues, and provided production and event management for charity events.
• ︎ Provided creative direction for events and managed clients.
• ︎ Designed promotional materials and merch;
• ︎ Produced event photography, promotional portraiture, video, and social media content.
• ︎ Developed marketing strategy and managed campaigns for local talent, businesses, and events. In the three years we were in operation, we managed 8 local bands, 72 music events, and 2 local festivals and produced 13.

Greenville, NC, US

• Recruited to lead photography for the ECU Athletics program.
• ︎ Photographed portraits, events, and special projects.
• ︎ Photographed ECU team games home and away.
• ︎ Traveled with teams and photographed regular season, playoff, and championship games and
• ︎ Provided game reporting for 𝘛𝘩𝘦 𝘌𝘢𝘴𝘵 𝘊𝘢𝘳𝘰𝘭𝘪𝘯𝘪𝘢𝘯 and 𝘛𝘩𝘦 𝘋𝘢𝘪𝘭𝘺 𝘙𝘦𝘧𝘭𝘦𝘤𝘵𝘰𝘳 sports editorial teams.
• ︎ Developed creative strategy for the athletic department's marketing and communications activities.

Greenville, NC, US

• Recruited to be the Creative Director for ECU Student Media, providing creative consultation, strategy, and services for university programs, student groups, on-campus events, and special projects.
• ︎ Managed creative projects and budgets.
• ︎ Provided photography, videography, and design services.
• ︎ Managed outsourced media projects and provided any needed creative direction, copy, and design.

Greenville, NC, US

• Recognized for my work ethic and creative skills, the East Carolina Marketing Team and Student Media Advisory Board appointed me as Creative Director and Designer for ECU’s Centennial Celebration and Homecoming Project.
• ︎ Designed the centennial logo and branding for the Centennial Celebration. (𝘛𝘩𝘪𝘴 𝘭𝘰𝘨𝘰 𝘸𝘢𝘴 𝘭𝘢𝘵𝘦𝘳 𝘴𝘦𝘭𝘦𝘤𝘵𝘦𝘥 𝘢𝘴 𝘵𝘩𝘦 𝘰𝘧𝘧𝘪𝘤𝘪𝘢𝘭 𝘌𝘊𝘜 𝘭𝘰𝘨𝘰 𝘢𝘯𝘥 𝘸𝘢𝘴 𝘪𝘯 𝘱𝘭𝘢𝘤𝘦 𝘧𝘳𝘰𝘮 2008 𝘵𝘰 2017.)
• ︎ Designed media kit, signage, event sets, and swag.
• ︎ Managed marketing and event budgets.
• ︎ Selected and managed vendors supplying media projects, swag, and homecoming events.
• ︎ Developed, designed, and managed integrated marketing campaigns for Centennial celebration events and homecoming game (print, web, radio, and TV).

Greenville, NC, US

• 𝘗𝘶𝘭𝘴𝘦, a print and online magazine focused on local culture, food, arts, music, and entertainment, began as an idea developed when the TEC editorial team tried – and failed – to find a listing of new places around our.
• ︎ (Pre-publish) Developed print design, style guides, and content guidelines/framework.
• ︎ Managed monthly editorial calendar, print production, and online publishing;
• ︎ Mentored intern Creative Team assigned to the project.From the initial concept sketched on a napkin at a local bar to securing a renewable funding agreement through collaborations with local business leaders, this.

Greenville, NC, US

• Promoted to Design Editor and Production Manager for 𝘛𝘩𝘦 𝘌𝘢𝘴𝘵 𝘊𝘢𝘳𝘰𝘭𝘪𝘯𝘪𝘢𝘯.
• ︎ Recruited, hired, managed, and mentored the TEC creative team.
• ︎ Determined daily editorial creative needs and managed project assignments
• ︎ Planned content prioritization and finalized daily print layout.
• ︎ Managed final production of print and online editions.My career journey with ECU Student Media has been a testament to my progressive growth in creative and leadership skills, from leading and mentoring our talented.

Greenville, NC, US

• Recruited to act as the Creative Lead for 𝘛𝘩𝘦 𝘌𝘢𝘴𝘵 𝘊𝘢𝘳𝘰𝘭𝘪𝘯𝘪𝘢𝘯, East Carolina University's student newspaper.
• ︎ Collaborated with Editor to develop ideas and determine media needs for daily editorial content
• ︎ Designed graphics and charts; and
• ︎ Produced and edited photo and video content featured in ECU Student Media.
• ︎ Managed content placement, designed the final daily print layout.
• ︎ Managed and coded daily news blog updates.My diverse skill set in various creative disciplines played a crucial role in supporting every aspect of our news team's creative needs, ensuring our daily print and online.

Greenville, NC, US

• Sales & Design Manager for 'The Agency', ECU Student Media's advertising and marketing division.
• ︎ Led a talented sales team.
• ︎ Successfully carried a personal and team quota
• ︎ Managed key accounts and local business relationships
• ︎ Designed ads and managed media requests. My ability to successfully manage my time, meet sales quotas, and keep our clients happy ensured the department’s success and clients’ satisfaction.

Bachelor Of Arts - Ba, Media & Journalism

Bachelor Of Fine Arts - Bfa, Graphic Design