Jamie Crowe Email & Phone Number

Calhoun, Georgia, United States

NW GA And SE TN

Pigeon Forge, Tennessee, United States

Operated multiple rides within the park.

Gatlinburg, Tennessee, United States

Customer Service In-store and Social Media networking with emphasis on Business Development. Educate new, existing, and potential customers, including wholesale, on Beard Care, Homeopathic, and Skin Care products. Reaching out to contacts who may want to carry products, working with event coordinators, and working toward vendor opportunities.

Tampa, Florida

Inbound/Outbound calls from Federal employees that have or will have CareFirst BCBS health insurance.Worked directly with 3rd party client, staying in constant contact with client leadership to provide updates related to service levels, agents requirements, system challenges/outages, and business needsReceived basic Member calls checking their specific.

Tampa/St. Petersburg, Florida Area

Supervised/coached 14 Inbound/Outbound English and Spanish Help Desk Agents.Worked directly with 3rd party client, staying in constant contact with client leadership to provide updates related to service levels, agents requirements, system challenges/outages, and business needs.Improved employee performance by monitoring live/recorded calls and performing.

Tampa/St. Petersburg, Florida Area

Supervised/coached up to 20 Inbound Contact Center Representatives.Improved employee performance by monitoring and assessing live/recorded calls and developing personalized action plans for each representative.Generated weekly/daily reports for upper management and T-Mobile leadership relating to schedule and hours adherence, KPIs, and customer survey.

Tunnel Hill, GA

Supervised 11 Outbound/Inbound Contact Center Representatives.Improved employee performance by providing coaching/feedback on weekly/monthly and needed basis.Generated weekly/daily reports for upper management, all service centers, VIP, and large clients.Facilitated creating new job duties and work flows for Contact Center reps.

Cleveland, TN

Department Development and Supervised 3-5 Call/Chat Contact Center Representatives.Maintained an Integral part of the Marketing Contact Center creation with focus on converting online applicants to in-store loan holders.Created scripts, developed work flows, and helped set standard for the job function for new department..Administered improvement for Live.

Chattanooga, Tennessee Area

Supervised 15-20 inbound Call/Chat Contact Center Representatives.Improved employee performance by providing coaching and feedback for team members on a weekly basis.Developed telephony and statistical reports for members of management including Workforce management for performance and adherence measures.

Supervised 9 Telerecruiters and 1 Switchboard Operator while serving as donor recruitment software administrator.Transformed small call center into a successful Telerecruitment department by creating performance measures and department guidelines. Increased job knowledge of current team members by developing and implementing a new training program for the.

Service calls for disability claims as well as policy information and group account billing assistance.

Took product orders on the phone. Averaged 100 calls per day. Performed numerous jobs while at Shaw. I was a Claims Analyst that managed the state of Michigan. I also worked in a tufting plant, jobs ranging from quality control to operations.

Master'S Degree, Information Systems

Bachelor Of Science, Information Technology

Associate Of Applied Science, Technology: Computer Networking & Service

Associate Of Science - As, Business Administration And Management, General