Jamie Davette Davis Email & Phone Number

San Antonio, Texas, Us

• Supervised inmate work details for 45+ inmates, ensuring safety and operational efficiency while maintaining strict adherence to facility protocols. • Processed and classified 20+ inmate bookings, performing thorough inspections, shakedowns, and room searches to maintain security and prevent contraband. • Responded to crises, including fights, fires, and medical emergencies, utilizing strong problem-solving skills and physical restraint techniques to ensure safety. • Supported inmates with personal needs, such as telephone calls, mail, laundry, visits, and commissary, demonstrating excellent customer service and multitasking capabilities. • Completed and processed all required documentation and reports on inmate activities and incidents, ensuring accuracy, compliance with legal requirements, and efficient record-keeping.

Anchorage, Ak, Us

Cultivated and maintained strong relationships with directorate-level customers and internal/external stakeholders, ensuring smooth communication and alignment of audiovisual solutions with client needs. • Coordinated, scheduled, and monitored high-quality Video Teleconferencing (VTC) calls, ensuring seamless communication for Department of Defense and governmental agencies, with a 99% uptime. • Installed, configured, and managed a localized Audio & Visual over Internet Protocol (AVoIP) network, improving system reliability and integration for enhanced communication. • Monitored and maintained the health of externally managed Video Teleconferencing systems, ensuring optimal performance and minimizing downtime for critical operations. • Oversaw comprehensive A/V systems, including Video Display, Switching, Distribution, Control, and VTC, ensuring smooth operation and high user satisfaction. • Collaborated with staff, users, and management to troubleshoot and resolve system issues, providing technical assistance and establishing system requirements for new implementations or modifications.

Harvey, Louisiana, Us

• Installed, troubleshot, repaired, and maintained telecommunications equipment. Provided reports, completed requests for new service, determined methodology for installing telephone service, and assessed the appropriateness of equipment changes/modifications. • Troubleshot connection issues and collaborated with DISA and 502 CS to identify and implement appropriate corrective actions. • Provided support for NIPR and SIPR Video Teleconferencing (VTC) systems, ensured VTC support service until event completion, trained users on VTC equipment, configured user log-on routines, and maintained workstations and associated peripherals. • Operated simple digital video effects equipment, cameras, hard disk video recorders, and audio mixers; set up and adjusted lighting equipment; and adjusted audio equipment, including assorted microphones. • Provided basic troubleshooting for video, audio, and lighting equipment; performed routine maintenance; and made recommendations for software and equipment purchases. • Responded to and diagnosed problems by engaging users, including problem recognition, research, isolation, and resolution steps. • Reviewed all information for accuracy and coordinated with users for any additional required information. • Supported functional users in troubleshooting computer-related problems. • Troubleshot, diagnosed, and resolved software issues with Microsoft Office/Outlook/Adobe/Java/Public Key Infrastructure (PKI)

• Assisted with end-user training on Desktop IP video systems, improving user adoption and minimizing support requests by 5%. • Maintained, configured, and troubleshot Gatekeepers, Gateways, Video Communication Servers (VCS), Multipoint Control Units (MCU), and other Enterprise Video Teleconferencing (VTC) infrastructure equipment. • Provided customer support and training to 20+ individuals on control interfaces and usage of audio/visual and VTC equipment. • Coordinated with network personnel to troubleshoot and resolve LAN/WAN, Firewall, and VPN issues impacting VTC connectivity and quality, improving VTC call reliability by 15%. • Diagnosed and resolved VTC audio technical issues, ensuring high-quality communication during critical virtual meetings, reducing audio-related complaints by 10%. • Resolved system operational issues by troubleshooting and performing fault isolation, achieving a 90% first-contact resolution rate.

Mclean, Va, Us

Review and validate USPACOM Theater Satellite Access Requests, Gateway Access Requests, and SATCOM mission restoral priority for administrative/technical compliance and requirementsProvide guidance and direction to service components regarding SAR/GAR and Satellite Database requirements conducive to correct Manage and administer USPACOM SAR/GAR submission process policy. Assess military mission operational impacts due to degraded or loss of communications services. Assist and guide service component regarding accounts/issues regarding the Joint Integrated SATCOM Tool (JIST)Ensure and advise SATCOM users the proper Electromagnetic Interference reporting process to facilitate problem mitigationTrack, analyze, and report theater SATCOM SAR Workflow metrics to gauge and address trends and areas of concern regarding SAR/GAR submission and SDB waiver processes. Responsible for operating, maintaining, and sustaining the A/V and video teleconferencing (VTC) equipment for HQ USPACOM in accordance with Federal, Department of Defense (DoD), local, and industry policies/standards.Support real world contingencies/operations and exercises in support of the HQ USPACOM mission.Provide onsite technical support for A/V, VTC and associated components for the HQ USPACOM Commander and Staff.Provide first-line (Tier 1) troubleshooting and maintenance for all the hardware and software configurations of USPACOM A/V and VTC systems, A/V infrastructures and components, and AMX brand A/V control systems to internal and external organizations as directed and requiredEnsure proper steps are taken to troubleshoot and resolve problems, raise the problem to the appropriate resource level and be responsible for the problem until resolution.Account for and provide an accurate equipment (hardware and software) inventory list quarterl

Mclean, Va, Us

• Operated, maintained, and sustained Audio/Visual (A/V) and Video Teleconferencing (VTC) systems for Headquarters United States Pacific Command (HQ USPACOM), ensuring compliance with Department of Defense (DoD), local, and industry policies/standards. • Provided technical support for A/V, VTC, and associated components to HQ USPACOM Commander and Staff, ensuring optimal functionality during real-world operations and exercises. • Performed first-line troubleshooting (Tier I) and maintenance for A/V/VTC systems, hardware/software configurations, and AMX components, resolving issues promptly. • Coordinated and managed A/V control systems for internal and external organizations as needed, ensuring seamless communication. • Maintained accountability for hardware and software inventory, conducting quarterly audits to ensure accuracy. • Authored A/V/VTC Standard Operating Procedures to support consistent operations and compliance with operational requirements.

Wall, New Jersey, Us

Provided overall day to day responsibilities for operating, scheduling, troubleshooting and maintaining videoResponsible for providing, managing and overseeing Global Video Teleconferencing for the Department of DefenseResponsible for scheduling conferences through the DVSG scheduling systemResponsible for updating software to include: ACCORD MGC-100, Tandberg and PolycomResponsible for troubleshooting all VTC hardware and Softwared issuesWorked with dedicated T1 and Dial up, ISDN, H.323 and Video over IPProvided dedicated and switching video telecommunication services for Video TeleconferencesSet up and managed multipoint dial up and video servicesPerformed manual call set up and configurations on the digital access control systemProvided daily monitoring operations using the MGC-100 Polycom BridgeProvided technical and operational guidance and direction to the U.S militaryTrained Personnel on MGC-50 ad Polycom VSX 8000 equipment for NATO operationsProvided Technical support

Us

Provided overall day to day responsibilities for operating, scheduling, troubleshooting and maintaining Audio and VideoProvided Video Teleconference Technician support for Polycom MGC 50, Aethra 8400/8500,Tandberg 1000/MXP Call manager, Tandberg 3000/6000/8000, Polycom Viewstaion video codec’s, Kiv-7 HS/HSB, Radvision multiplexers, Clear Com communication systems, Canoga Perkins fiber modems, ADC Pairgains, UPS , network switches, AMX panel, Crestron, video switchers and audio mixersResponsible for updating software to include: ACCORD MGC-100, Tandberg and PolycomWorked with dedicated T1 and Dial up, ISDN, H.323 and Video over IPProvided dedicated and switching video telecommunication services for Video TeleconferencesSet up and managed multipoint dial up and video servicesPerformed manual call set up and configurations on the digital access control systemPerformed secure video conferences using H.323/H.320 protocols in addition to DVSG related sites.Maintained fifteen separate conference rooms, which consist of Video Codecs, POD/Touch microphones, dual monitor screens, AMX capability and Video switching.Provided daily monitoring operations using the MGC-100 Polycom BridgeProvided technical and operational guidance and direction to the U.S militaryAnalyzed test and acceptance date to ensure compliance with required specifications for acceptance of the circuitry into the Defense Information Infrastructure (DII)Daily planning and coordination of VTC sessions which include ISDN, IP and DVS protocols. Provide internal consulting, technical guidance, scheduling/ bridging information and support to local and remote endpoint usersPerformed complicated repairs of VTC circuits, which have failed to meet the US military installation specifications through systematic troubleshooting, complex equipment conditioning, re-engineering/ modifying, and re-testing.Provided end-user software troubleshooting and support

Bachelor'S Degree, Computer Technology/Computer Systems Technology

Computer User Support Specialist Program

Education record

Associate'S Degree, Psychology