Jamie Dela Cruz Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

- Iterating on internal and customer-facing processes to improve operations and customer experience.- Developing WBR (weekly business review for internal team) with key stakeholders.

Boston, Massachusetts, United States

- Executed on data & analytics roadmap to configure data warehouse (Snowflake) and deliver reports for key customer retention project.- Created and operationalized process for 9-person core product team to track & analyze user interaction data using product analytics tool (Heap).- Managed prioritization and discovery of proposed product enhancements to.

Boston, Massachusetts, United States

- Owned full product life cycle (discovery, design, development, delivery) for new feature development. - Wrote, groomed, and prioritized Jira tickets to assist in leading agile team through sprints.- Brainstormed metrics, initiatives, and features for 2021 roadmap consistent with OKRs.

- Completed two research projects resulting in product optimization recommendations for customers to increase user engagement and retention; included NPS analysis.- Created product requirements document after initial discovery for feature iteration.- Managed text messaging campaigns for four customers, drafting and editing copy sent to 300,000+ end users.

Boston, Massachusetts, United States

- Trained AI chatbots to answer financial aid, admissions, housing, and other college-related questions by monitoring and correcting responses to 50+ inbound SMS student inquiries per hour.- Synthesized end-user feedback and cross-functionally communicated important findings to customers, Partner Success, and Product teams.- Identified pain points in user.

- Redesigned lead generation webpages of Realty Sage website to resolve key user pain points.- Completed high-fidelity prototype using Figma.- Conducted user interview and market research to uncover user needs.

- Organized 7-day, 12-person community service trip by arranging food, housing, and volunteering details with multiple contacts at community partner and local businesses.- Prepared reflection activities, educational materials, and social programming with co-coordinator.- Reflected on the goals of Alternative Service Breaks with team of 40 co-coordinators.

Boston, Massachusetts

AdmitHub’s conversational platform drives student outcomes with the power of artificial intelligence, people science, and joy. We believe every student can – and will – succeed in college with the right support. We’ve partnered with colleges and universities across the country to reach more than one million students – and in the process, helped schools.

Boston, Massachusetts

- Presented personal BU value story in weekly sessions of 150+ prospective students and guests.- Led campus tours of 25 people twice a day to give comprehensive and engaging overview of admissions processes, academics, research, and student life.- Provided front-line customer service over phone, email, and in person using Salesforce (CRM) Target X to.

Volunteered in Dr. Ben Scott's lab (Department of Psychological & Brain Sciences, Center for Systems Neuroscience).- Learned how to use Engineering Product and Innovation Center facility to create small headplate prototypes.- Shadowed surgical procedures done on songbirds by Dr. Ben Scott and Dr. Tim Otchy.- Enrolled in Scientific Instruments Facility.

Volunteered in Dr. Mark Howe's lab (Department of Psychological & Brain Sciences, Center for Systems Neuroscience).- Shadowed researchers to observe proper care of experimental mice.- Completed BioRAFT and IACUC training to learn mice lab protocol and regulations.- Handled mice several times to move to/from experimental setup and cages.

Worked in Dr. Randi Rotjan's and Dr. John Finnerty's labs (Biology Department, Marine Program) as Undergraduate Research Opportunities Program.- Collaborated with PIs to refine details of proposed study examining oxidative stress responses of Astrangia poculata.- Conducted experiment and captured 1,000+ photos as data.- Brainstormed creative solutions.

Volunteered in Dr. Randi Rotjan's and Dr. John Finnerty's labs (Biology Department, Marine Program).- Drafted a study with PIs that would look at oxidative stress responses of Astrangia poculata.- Cared for 6 Astrangia poculata colonies and tracked their health daily.