I'm a senior level virtual and administrative assistant with extensive knowledge on customer support, retention, and background on leadership roles as well. Not only am I experienced in the common tasks you might need help with such as calendar management, appointment setting and customer service, but I also have a lot of exposure in customer satisfaction.- Trained on Root Cause Analysis- Microsoft office literate- Experience recruiting, hiring and onboarding customer service agents- Also has experience being a team leader for customer support, managed 20-30 people while doing adhoc tasks.- Social media, email support, live chat and phone support are some of my favorite tasks